Banned from Newegg for canceling 2 items?

[Chaotic0ne]

The DoA rate on PC parts in general appears to be about 1 in 5 from newegg, but this is a sample size of about a few dozen parts over the years. I'm not sure what the industry standard is, but a 20% error rate on PC components in general seems enormously high. Like if I build a brand new PC, order all the parts, I feel like its pretty much guaranteed at least 1 thing is bad. When I built my sig rig I had to RMA 4 parts. They sent me 2 bad motherboards in a row (bent pins in the CPU socket), a bad stick of ram, and a CPU that wouldn't post.

They sent me an email claiming the CPU I sent in didn't match the serial # on the box, but that was complete bullshit, because there is no possible way that could have happened unless it shipped that way. I had to ask to speak with a supervisor because they were ready to screw me out of a CPU. I was like, look dude, I just spent over $1500 on PC parts and you've sent me 4 bad parts that needed to be RMA'd and that's made my experience a complete pain in the ass, and if you want to make this right send me a new CPU. Or I'll take my business elsewhere next time I build a new PC.

Either I'm the unluckiest SOB on the planet or stuff like this is pretty typical. I'm actually somewhat dreading building a new PC from scratch based on my previous experience. I'm not sure I could maintain my sanity if that happens again. I'd probably go ballistic if I had to spend 2 months RMAing stuff and troubleshooting a PC just to find out I was shipped 4 bad parts. I'd need a straight jacket and a padded cell + some anti-psychotic meds.

 

[VirtualLarry]

The DoA rate on PC parts in general appears to be about 1 in 5 from newegg, but this is a sample size of about a few dozen parts over the years. I'm not sure what the industry standard is, but a 20% error rate on PC components in general seems enormously high. Like if I build a brand new PC, order all the parts, I feel like its pretty much guaranteed at least 1 thing is bad. When I built my sig rig I had to RMA 4 parts. They sent me 2 bad motherboards in a row (bent pins in the CPU socket), a bad stick of ram, and a CPU that wouldn't post.

They sent me an email claiming the CPU I sent in didn't match the serial # on the box, but that was complete bullshit, because there is no possible way that could have happened unless it shipped that way. I had to ask to speak with a supervisor because they were ready to screw me out of a CPU. I was like, look dude, I just spent over $1500 on PC parts and you've sent me 4 bad parts that needed to be RMA'd and that's made my experience a complete pain in the ass, and if you want to make this right send me a new CPU. Or I'll take my business elsewhere next time I build a new PC.

Either I'm the unluckiest SOB on the planet or stuff like this is pretty typical.meds.

There's a YouTube video out there from a long-time PC tech that had determined that Newegg was repeatedly shipping him USED PARTS instead of new. Maybe that was happening to you?

Other than a few open-box parts (Edit: Meaning, that I expected them to be used), I don't think that's ever happened to me. Been overall happy with Newegg themselves, although their China marketplace sellers generally suck, as far as getting what you actually thought you were ordering.

 

[DigDog]

i have never received a DOA part. am i doing it wrong?

 

[john5220]

Hello john5220,

I've never heard of our internal departments banning an account for excessive order cancellations however I would like to look further into this for you. Please email us your account details to wecare@newegg.com and please reference this post in your email as well.

Thank you,
-Mike (Newegg Support)

Hi thanks for responding, but it seems my friend was full of shit i think he just lied because I was annoying him.

Anyways I always wondered why don't you all accept credit cards from the Caribbean? we have a lot of skybox business here where we order from Amazon, they deliver to a skybox address in miami which is a freight forwarder.

I dunno just seems really odd you guys won't accept international credit cards, when the world is now so advanced, and there are so many ways to get goods from the USA. But I suppose its because those deals on newegg sells out so fast you guys probably decided to keep it for Americans? being patriots and all?

 

[crashtech]

i have never received a DOA part. am i doing it wrong?

Not wrong, just not enough. Trust me, there IS such a thing as parts that fail early:

https://en.wikipedia.org/wiki/Bathtub_curve

 

[alcoholbob]

Also with regards to semi-conductors, I imagine things that are borderline defective from poor soldering or adhesive may in fact eventually become more reliable from use due to the heat generated inside a computer case

 

[TeknoBug]

I've gotten DOA HDD's and RAM in the past from Newegg (and Pricewatch back in the days).

 

[WilliamM2]

i have never received a DOA part. am i doing it wrong?

Yeah, 20% seems ridiculous, and probably just user error. I've ordered enough parts to build at least 200 PC's over the years. I've had to return maybe half a dozen parts, usually shipping damage from poor packaging.

 

[WilliamM2]

I've gotten DOA HDD's and RAM in the past from Newegg (and Pricewatch back in the days).

Pricewatch? You ordered parts from a search engine?

 

[tential]

Hi thanks for responding, but it seems my friend was full of shit i think he just lied because I was annoying him.

Anyways I always wondered why don't you all accept credit cards from the Caribbean? we have a lot of skybox business here where we order from Amazon, they deliver to a skybox address in miami which is a freight forwarder.

I dunno just seems really odd you guys won't accept international credit cards, when the world is now so advanced, and there are so many ways to get goods from the USA. But I suppose its because those deals on newegg sells out so fast you guys probably decided to keep it for Americans? being patriots and all?

Let me explain to you how a business works john5220. And this isn't the first time I've had to do this.

A business in AMERICA ESPECIALLY cares about one thing. MONEY. It doesn't care about partiotism, keeping things for Americans, being first, being the best, etc. All of these ridiculously crazy scenarios you put out there, businesses don't CARE about them. Because they are irrelevant to the ONE task a business is set out to do. MAKE MONEY. If that isn't your focus as a company, then you will not survive in the world, let alone in AMERICA.

Why doesn't newegg do xyz? Because XYZ thing is not profitable for them to achieve because the world isn't an automated place and placing an order online isn't done with computers, there are real people processing your order every step of the way.

This is why you should learn how businesses work instead of just creating these fantasy scenarios in your head. Go and read that book I told you about, Economics in One Lesson. It'll make you a far more well rounded person because literally you sound clueless when you talk about businesses and it hurts. It pretty much discredits anything you have to say and makes nothing you say sound reasonable. I know you're young, but you gotta learn sometime...

EDIT: In fact, you've lost so much credibility to me that I don't even know if it's true whether NewEgg doesn't accept international credit cards or not.

 

[JeffMD]

new egg supports;

Visa
MasterCard
American Express
Discover
Newegg Preferred Account
Bill Me Later
PayPal
Newegg Gift Card
Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
Online Bill Pay service through your bank

Paypal alone also supports a good number of payment options too. So yar..

 

[Cerb]

The DoA rate on PC parts in general appears to be about 1 in 5 from newegg, but this is a sample size of about a few dozen parts over the years. I'm not sure what the industry standard is, but a 20% error rate on PC components in general seems enormously high. Like if I build a brand new PC, order all the parts, I feel like its pretty much guaranteed at least 1 thing is bad. When I built my sig rig I had to RMA 4 parts. They sent me 2 bad motherboards in a row (bent pins in the CPU socket), a bad stick of ram, and a CPU that wouldn't post.

They sent me an email claiming the CPU I sent in didn't match the serial # on the box, but that was complete bullshit, because there is no possible way that could have happened unless it shipped that way. I had to ask to speak with a supervisor because they were ready to screw me out of a CPU. I was like, look dude, I just spent over $1500 on PC parts and you've sent me 4 bad parts that needed to be RMA'd and that's made my experience a complete pain in the ass, and if you want to make this right send me a new CPU. Or I'll take my business elsewhere next time I build a new PC.

Either I'm the unluckiest SOB on the planet or stuff like this is pretty typical. I'm actually somewhat dreading building a new PC from scratch based on my previous experience. I'm not sure I could maintain my sanity if that happens again. I'd probably go ballistic if I had to spend 2 months RMAing stuff and troubleshooting a PC just to find out I was shipped 4 bad parts. I'd need a straight jacket and a padded cell + some anti-psychotic meds.

Ordering a lot of refurb or open box? If not, somebody involved in putting returned parts back in circulation was doing some seriously illegal stuff. Bitch about it to them vehemently. If it's been a regular thing for you, I would recommend recording your unboxing of the items. That would provide enough proof that you might be able to get some management at Newegg to start on a war path, to find out who's doing it (on top of making it easy to get no-fee RMAs ).

Newegg did have problems with their handling and/or shipping of HDDs, for a few years. Aside from that, I've had a few motherboards and HDDs DOA, over the course of almost 14 years. Never a bad CPU (but that does, very rarely, happen). Most of those motherboards were later batch samples of the ECS L7S7A2. I've gotten occasional DOA RAM, but not from Newegg (it's such a rare experience these days, anyway...). Most failures from parts I've gotten have been in manufacturer warranty, but well outside of a store's return window (like a HDD, video card fan, or stick of RAM, etc., going bad within a few months).

 

[Ma_Deuce]

I have built 12 systems purchasing most of my parts from Newegg and I have only had 1 motherboard and a couple of sticks of RAM arrive dead that I can remember. Not perfect by any means but very acceptable IMO.

 

[Pwndenburg]

If anyone is that suspicious there are other options. Haven't had any particular problems with Newegg myself.

 

[Ma_Deuce]

Let me explain to you how a business works john5220. And this isn't the first time I've had to do this.

A business in AMERICA ESPECIALLY cares about one thing. MONEY. It doesn't care about partiotism, keeping things for Americans, being first, being the best, etc. All of these ridiculously crazy scenarios you put out there, businesses don't CARE about them. Because they are irrelevant to the ONE task a business is set out to do. MAKE MONEY. If that isn't your focus as a company, then you will not survive in the world, let alone in AMERICA.

More and more in the US you have big companies sacrifing the bottom line to push a political agenda or correct "social issues.". It hurts the quality of the product and especially the bottom line. It goes from the top all the way down to the Mom & Pop stores. It's not uncommon at all for a company or an individual in a company to make decisions that aren't just focused on the $.

 

[VirtualLarry]

More and more in the US you have big companies sacrifing the bottom line to push a political agenda or correct "social issues.". It hurts the quality of the product and especially the bottom line. It goes from the top all the way down to the Mom & Pop stores. It's not uncommon at all for a company or an individual in a company to make decisions that aren't just focused on the $.

Keeping this thread on-topic for this sub-forum; wouldn't Intel's work to be "conflict-free" (rare earth mineral mining) be an example of this? It (presumably) raises the price of their microprocessor by a trivial amount, but it's "for a good cause".

 

[john3850]

I never received any new doa parts from the Egg since the EPOX 8K7A or the BE6 days.

 

[tential]

Keeping this thread on-topic for this sub-forum; wouldn't Intel's work to be "conflict-free" (rare earth mineral mining) be an example of this? It (presumably) raises the price of their microprocessor by a trivial amount, but it's "for a good cause".

which in turn allows them to sell more processors due to customers feeling better about buying their products.

That's how businesses work... it's a simple concept.

 

[HeXen]

That's nothing, I got banned from TigerDirect for them sending me the wrong item..well my account with them anyway was suspended informing me of some nonsense accusing me of sending back a brand new sealed product that they claim that they didn't send me.
So I guess the UPS guy took out my RAM and replaced it with a brand new hard drive cover of some kind.....whatever, screw em though, Amazon is my goto place.

 

[Ma_Deuce]

which in turn allows them to sell more processors due to customers feeling better about buying their products.

That's how businesses work... it's a simple concept.

That is hilarious!