I got one of the Samsung 120GB 1204H drives in late October. It is indeed whisper quiet, and runs cool. However, within a few weeks the drive developed a click of death and started timing out. I sent it off for a cross-ship replacement. Samsung was basically disingenuous and kept saying "Drive will be shipped next week". Actually, some of the CSRs were very helpful (when I could contact them) but some were downright obnoxious.
The drive finally arrived on December 29th. In between, some doofus there also managed to send me a 20GB replacement. And don't try calling them -- their "voicemail box is always full". Eventually I got the night watchman ("Tom") who explained to me that the "guys in receiving" usually just turn off their phones and voicemail when they are gone.
So in short... Samsung, nice drives but you're hosed if you look for warranty service. They say it's a 3-year warranty period -- that was what attracted me -- but I was beginning to think that "three years" was how long it would take for them to send a replacement drive. In ten years of dealing with hard drive manufacturers, this was definitely the worst ever. Astoundingly bad in fact.
The drive finally arrived on December 29th. In between, some doofus there also managed to send me a 20GB replacement. And don't try calling them -- their "voicemail box is always full". Eventually I got the night watchman ("Tom") who explained to me that the "guys in receiving" usually just turn off their phones and voicemail when they are gone.
So in short... Samsung, nice drives but you're hosed if you look for warranty service. They say it's a 3-year warranty period -- that was what attracted me -- but I was beginning to think that "three years" was how long it would take for them to send a replacement drive. In ten years of dealing with hard drive manufacturers, this was definitely the worst ever. Astoundingly bad in fact.