Originally posted by: hesse
Just came back from BB... Someone told me to go to return desk to pick-up my Ti4200. I've already ordered it online on Wed for in-store pick-up. The girl @ the return desk was VERY VERY RUDE. I was waiting on line... the guy that the girl was helping was done... so I stepped forward.. and this girl said "I am not ready. You gotta wait." So I waited for 15 sec.. The guy in front of me is now gone... so I looked at her... and she said... "I said that you gotta wait. You have to wait until I call you..."... Hmmm.... new policy?? :disgust: So I wait... she starts rolling her eyes... She starts talking to other CS guys... Then she finally said... "Ok.. next..." So I step up... Show her my receipt... and she said... "You cannot pick this up right now. We are not doing this. Come back @ 3:00PM..." :|
My wife is trying to calm me down... So I stepped out... And... I decided to find the manager. I know who the manager is since I've been there several times. I found the manager... showed him my receipt. And this guy says... "This is not the CONFIRMATION. This is the RECEIPT. We need a CONFIRMATION email."... So I ask... "Well... I have my BB credit card. You should be able to look it up!!" But he insists that I need to bring the CONFIRMATION email... :disgust: So... I said.. "Ok.. I will be back with it... Can I pick it up if I come back with it?"... and he said... "Come back after 2PM..." ... OMG....
This is BB @ Paramus, NJ. I've had a few bad experience with them. Especially the mananger guy. He's very rude...
I will go back this evening. I should be able to get all adjustments since the deal is NOT early-bird deal. I will get my adjustment and use my coupon. Since it's evening... they won't be that busy... so in worst case.. I will do return and rebuy...
Will update you guys later...
Very sleepy and very mad...
Ok.. My story will be long... so if you want a short and quick answer... "I did return/rebuy but BB @ Paramus sucks."
Now... for those of you who are interested... here is my story...
Went back to BestBuy @ around 7:30PM. Very quiet compared to this morning... Went straight to Return/Exchange desk. Showed my CONFIRMATION email print-out... and said "I want this price adjusted since you guys are selling @ lower price." Now... yes.. this was a mistake. I woke up to early this morning and worked whole day... So I wasn't myself.
Anyway... this girl (different girl) named "Liz" (remember this name... the story gets very very interesting) said "BestBuy.com is a totally different company. So I cannot adjust the price for you if you bought it from BestBuy.com" :Q Now... my second mistake. When I placed an order through BestBuy.com, it clearly said that they will adjust the price if the item is selling at lower price when I pick it up. I totally forgot about this-which turns out to be a GOOD mistake. So.. I said.. "Alright then. I would like to return and rebuy." And she said that I could do it. Wow.. That was easy... I thought I would get my card and my rebate and walk out of the store in 10~15 min. So I waited. She asked for the BB card and the driver's license. BB card is on my wife's name. So my wife hands her BB card and drivers license. She takes it... and... DISAPPEARS for 15 min!
My wife started getting angry... She has nothing against with people who are sick.. But my wife has been mad since this morning... and this girl is walking around the store with her credit card and license while sneezing and rubbing nose.. for 15 min! I tried to calm my wife down... but I got frustrated so I kinda yelled at her... and my wife got REAL mad... since we were supposed to go have a dinner after this since it's my wife's b-day...
Anyway... this girl comes back... sneezing rubbing her nose... and my wife's card and license on one hand and TWO BFG GeForce4 boxes on the other hand... Now.. my wife is going crazy..... Get the idea? Credit card and license on one hand and two GeForce4 boxes on the other while sneezing and rubbing her nose..
Now... two boxes she brought are GeForce 4 MX 440 and GeForce 4 Ti4600! Wow... so I just look at her.. and see what she's doing.. She found out that it's not GeForce 4 MX 440.. Good... And she starts the return process with GeForce 4 Ti4600!! :Q Now... I had to think hard... 'Should I just stop her from doing return and rebuy... and ask for price adjustment one more time.. so that I can get Ti4600 @ 150?'... But I couldn't... with my wife besides me. So I told her that it's not the right card... and she said... "ok"... She disappears again.. still with my wife's credit card and driver license on her hand.. walking around the store... for another 15 min. She finally came back with empty hands.. and says.. "We are out of stock!" :Q:|:disgust::frown: Wow... wow... wow...
So I asked her... "What are you talking about? How can it be out of stock when you guys are supposed to hold it for me?" and she said.. "We don't have it in stock... so I will give you your money back." Now I am really pissed off... "Can't you read this CONFIRMATION email? What does it say? Doesn't it say that you are holding one for me?"... And she said "Hey.. I can read.. and yes it does say that... But we don't have it! So you get your money back and that's it! It sold out in 15 min this morning!" I was starting to lose my control.. Now it's clear that this girl never checked backroom... and went to regular shelf to see if they have one.... Does she even know what "In-Store Pick-up" means?? "That is totally not acceptable. You are out of stock when you are supposed to hold it for me? I want my card and I will get it!!" She started to roll her eyes... with an expression on her face.. saying "Why do I have to deal with this jerk!"... Well.. Well... "There is nothing I can do for you, ok?"... Now I am very mad.... and... said.. "I want to talk to your manager!" She threw her hands down... And went to her manager who was right there. She starts talking to him.. laughing and stuff... BTW... this is a diff manager. I guess this guy deals with her dept.
Anyway... I think manager was asking her if she checked the backroom.. and she was saying that she checked everywhere and she couldn't find it... After 5 min of disucssion.. she FINALLY goes into the backroom... and TADA~~ There is my card with MY FREAKING NAME ON IT!!!!! She came back... without saying anything... starts puching things on her screen... so I asked.. "Where did you find this? Didn't you say that you were out of stock? What is this?" And she said.. "I didn't see it." Wow... If she had said "I'm sorry. I forgot to check the backroom. I apologize.." Then I would have been fine... even after going through all this shitz..... How could she just say "I didn't see it.." So.. I was really mad.... started yelling at her.. and she finally said "sorry..."...
Ok..ok.. I got my card. There are many who couldn't even get it... so.. I am ok.. This girl kept punching things on her screen while I was thinking.. without letting us know what the heck she was doing... I was getting worried...
She all of sudden shows my wife two receipts and told her to sign them. My wife was like..."What the hell are these for?" They were for returning the item. Since I was worried about how she had been behaving.. I looked at the receipt... and THERE YOU GO!! The price is adjusted!! Instead of 211.xx that I originally was supposed to pay... the receipt said "-153.69"... Yup... the price was automatically adjusted. My wife couldn't believe it. She said to CS girl.."Didn't you say that you couldn't adjust the price?? Shouldn't we get 211 credit?" And this CS girl said.. "I cannot do it.. but they did it automatically...." What the hell does this mean?? OMG!!! How can she even be working there!! She kept asking my wife to sign it... so my wife kinda gave up...and tried to sign the receipt... and... the pen that this girl gave my wife was a MARKER!!! Now..this is WAAAAAYYYYY TOO MUCH!! My wife kindly asked the girl for another pen.. But this girl said that that was the only pen she had... I've never seen someone sign the receipt with the MARKER!!
So my wife signed it... we bought the item back... But... I had to get my 10% using the coupon... So I gave her the coupon while she was processing the rebuy. She doesn't even look... scans the coupon... register says "HOLIDAY MAGAZINE COUPON 0.00". Of course... I don't think I am supposed to get this 10%... This girl looked at the register... frowned.. and punches in 10% off manually...
We threw a few "yells" at her and walked out of the store... with the card and the rebate form. I ended up paying 143.09. So my final cost will be 88.09. (199.99 - 55.00 instant rebate - 10% off + 6.0% NJ tax - 55.00 mail in rebate)...
What a day...what a day... I think I will still go back to BB if they have a good deal... But I wish CircuitCity have better deals...since they are waaayyy too friendly...
If you ever go shop at BB @ Paramus, NJ... just remember my story... You should get what you want... But you have to fight hard.
I am thinking about either calling or writing to Paramus BB, BB headquarter and BBB. I won't let this just pass by... I will let people @ BB know how important it is to PROPERLY EDUCATE THEIR EMPLOYEES...
My wife had a point.. She said that the girl that we were dealing with was representing the entire BB. If she messes it up... then she's messing up the entire company... They need to know that...
Well... thanks for reading this long story... I was just too mad... Hope I won't have to write something like this again...
~~ LONG LIVE ANANDTECH ~~