Originally posted by: thudia
Yeah I have been to that site but people all go there for the same reason to hate best buy. I want to get opinions from other people regarding the topic.
Originally posted by: vi_edit
Last October I went to buy an SD700 IS. It was clearanced for $275. They were out of them but had lots of the SD800 IS in stock. They were stickered at $400.
I grabbed the $400 SD800 and went to pay. It rang up as $275.
I was so furious that I ran out of the store as fast as I could. After paying $125 less.
Seriously though. I have *NEVER* had a bad experience with Best Buy. I've never had a hastle with any service contract that I bought or had an employee give me lip at the service counter.
Originally posted by: herbiehancock
It seems to me that the ones who have the most difficult time help create the situation that ensues.
Originally posted by: rivan
Originally posted by: herbiehancock
It seems to me that the ones who have the most difficult time help create the situation that ensues.
I'll admit up front that might have been part of my problem, but over the course of a year, I had a grand total of about 4 months up-and-running on the the two-receiver direcTV package I picked up at BB. The rest of that time was spent with a) a dead receiver on my shelf, b) a dead receiver by the front door waiting for the box to ship it off, c) the dead receiver somewhere in shipping or d) the dead receiver at the service center. There was a little over a month when both receivers were dead.
One of the two receivers died five times, the other three. Each time they'd end up at the service center for anywhere from 3 to the 11-week record. Why'd they take so long? The only answer I got was that replacement parts were out of stock.
After trying both in-store and on the corporate line for some satisfaction with absolutely no results, I left one of the fritzy receivers (dead for the fifth time in 12 months) on the service counter and left Best Buy, resolved never to spend another dime with them, and I haven't. I do go back when I want to see something I know they have in stock, but I won't buy it there.
When I left the store, I went to the Ultimate Electronics across the street and picked up a Sony reciever which hasn't given me a single issue in about 6 years. Best Buy can suck it.
Originally posted by: Garth
Quite some time ago I purchased an ATI Radeon 9200 from Best Buy. Once I got it home and opened the box, inside I found a fried nVidia FX5700. There was nothing on the exterior of the box that would've tipped me off -- the cellophane was still (or apparently, re-) sealed.
When I went to return it, the customer service department refused my return. I was pretty furious. It took me a week of phone calls up the chain until I eventually called their headquarters and nagged somebody into sending me out a gift card in the amount of my purchase.
I eventually sold that gift card to a friend of mine because there was no way in hell I was gonna buy anything of significance from BB again. I went over to Circuit City and bought the ATI video card that I wanted, and after I bought it I took it over to the CC customer service department there and made them watch me open it in the store.
Originally posted by: herbiehancock
Originally posted by: vi_edit
Last October I went to buy an SD700 IS. It was clearanced for $275. They were out of them but had lots of the SD800 IS in stock. They were stickered at $400.
I grabbed the $400 SD800 and went to pay. It rang up as $275.
I was so furious that I ran out of the store as fast as I could. After paying $125 less.
Seriously though. I have *NEVER* had a bad experience with Best Buy. I've never had a hastle with any service contract that I bought or had an employee give me lip at the service counter.
You know......the same sorts of things happen to me at Best Buy. I've never been talked to rudely, never treated badly, never had a restocking fee applied to anything I've returned....strange, isn't it?
On the other hand, I've always had pretty courteous employees to deal with who try to find what I'm looking for, even if that means crawling around in the back of the store or moving a ton of boxes on the upper shelves to get one thing out that's buried.
I've been in Best Buys from Hyannis, MA to many in MD, VA, NC, SC, GA, FL, TN....and I have always been treated rather well.
But I've seen some people having problems at the return desk....and most seem to be creating the problem themselves. Trying to return an item after its return window is closed, trying to return an item without all its accessories, or the item is obviously well-used and shouldn't even be returned (still works....just got back from vacation and don't need the iPod any more, never mind the scratches and such).
It seems to me that the ones who have the most difficult time help create the situation that ensues.
Originally posted by: pontifex
Originally posted by: rivan
Originally posted by: herbiehancock
It seems to me that the ones who have the most difficult time help create the situation that ensues.
I'll admit up front that might have been part of my problem, but over the course of a year, I had a grand total of about 4 months up-and-running on the the two-receiver direcTV package I picked up at BB. The rest of that time was spent with a) a dead receiver on my shelf, b) a dead receiver by the front door waiting for the box to ship it off, c) the dead receiver somewhere in shipping or d) the dead receiver at the service center. There was a little over a month when both receivers were dead.
One of the two receivers died five times, the other three. Each time they'd end up at the service center for anywhere from 3 to the 11-week record. Why'd they take so long? The only answer I got was that replacement parts were out of stock.
After trying both in-store and on the corporate line for some satisfaction with absolutely no results, I left one of the fritzy receivers (dead for the fifth time in 12 months) on the service counter and left Best Buy, resolved never to spend another dime with them, and I haven't. I do go back when I want to see something I know they have in stock, but I won't buy it there.
When I left the store, I went to the Ultimate Electronics across the street and picked up a Sony reciever which hasn't given me a single issue in about 6 years. Best Buy can suck it.
then why go at all?
was it a BB brand receiver or what? i don't know how you can blame BB for a faulty receiver if they didn't make it.
Originally posted by: herbiehancock
Originally posted by: vi_edit
Last October I went to buy an SD700 IS. It was clearanced for $275. They were out of them but had lots of the SD800 IS in stock. They were stickered at $400.
I grabbed the $400 SD800 and went to pay. It rang up as $275.
I was so furious that I ran out of the store as fast as I could. After paying $125 less.
Seriously though. I have *NEVER* had a bad experience with Best Buy. I've never had a hastle with any service contract that I bought or had an employee give me lip at the service counter.
You know......the same sorts of things happen to me at Best Buy. I've never been talked to rudely, never treated badly, never had a restocking fee applied to anything I've returned....strange, isn't it?
On the other hand, I've always had pretty courteous employees to deal with who try to find what I'm looking for, even if that means crawling around in the back of the store or moving a ton of boxes on the upper shelves to get one thing out that's buried.
I've been in Best Buys from Hyannis, MA to many in MD, VA, NC, SC, GA, FL, TN....and I have always been treated rather well.
But I've seen some people having problems at the return desk....and most seem to be creating the problem themselves. Trying to return an item after its return window is closed, trying to return an item without all its accessories, or the item is obviously well-used and shouldn't even be returned (still works....just got back from vacation and don't need the iPod any more, never mind the scratches and such).
It seems to me that the ones who have the most difficult time help create the situation that ensues.
This is what happened to me. I bought a HDD and inside was a mangled old micropolis drive. They refused to accept the return even though I opened the package at their service desk. I did so since i have heard this same scenario many times before. After some extreme yelling and the arrival of the police, I was issued a refund and barred from the store.Originally posted by: Amused
Originally posted by: Garth
Quite some time ago I purchased an ATI Radeon 9200 from Best Buy. Once I got it home and opened the box, inside I found a fried nVidia FX5700. There was nothing on the exterior of the box that would've tipped me off -- the cellophane was still (or apparently, re-) sealed.
When I went to return it, the customer service department refused my return. I was pretty furious. It took me a week of phone calls up the chain until I eventually called their headquarters and nagged somebody into sending me out a gift card in the amount of my purchase.
I eventually sold that gift card to a friend of mine because there was no way in hell I was gonna buy anything of significance from BB again. I went over to Circuit City and bought the ATI video card that I wanted, and after I bought it I took it over to the CC customer service department there and made them watch me open it in the store.
This isn't really all Best Buy's fault. It's a breakdown in a number of steps along the way. It's also the reason why many manufacturers now make the product visible inside the box or use that terrible plastic packaging.
Best Buy was protecting itself. Look at it from their POV and would you believe your story? Or would you think you were trying to scam the store?
Granted, if it was a return item, even "unopened," BB would have a larger fault here. But it could just as well have been a case of employee theft and all took place in the back room.
Yes, it's aggravating when someone doesn't believe you. But ask yourself why they don't and try putting yourself in their shoes.
CTRL + C, PASTE to pretty much all of ATOT's wittle pwobwems.Originally posted by: herbiehancock
It seems to me that the ones who have the most difficult time help create the situation that ensues.
Originally posted by: Gillbot
This is what happened to me. I bought a HDD and inside was a mangled old micropolis drive. They refused to accept the return even though I opened the package at their service desk. I did so since i have heard this same scenario many times before. After some extreme yelling and the arrival of the police, I was issued a refund and barred from the store.Originally posted by: Amused
Originally posted by: Garth
Quite some time ago I purchased an ATI Radeon 9200 from Best Buy. Once I got it home and opened the box, inside I found a fried nVidia FX5700. There was nothing on the exterior of the box that would've tipped me off -- the cellophane was still (or apparently, re-) sealed.
When I went to return it, the customer service department refused my return. I was pretty furious. It took me a week of phone calls up the chain until I eventually called their headquarters and nagged somebody into sending me out a gift card in the amount of my purchase.
I eventually sold that gift card to a friend of mine because there was no way in hell I was gonna buy anything of significance from BB again. I went over to Circuit City and bought the ATI video card that I wanted, and after I bought it I took it over to the CC customer service department there and made them watch me open it in the store.
This isn't really all Best Buy's fault. It's a breakdown in a number of steps along the way. It's also the reason why many manufacturers now make the product visible inside the box or use that terrible plastic packaging.
Best Buy was protecting itself. Look at it from their POV and would you believe your story? Or would you think you were trying to scam the store?
Granted, if it was a return item, even "unopened," BB would have a larger fault here. But it could just as well have been a case of employee theft and all took place in the back room.
Yes, it's aggravating when someone doesn't believe you. But ask yourself why they don't and try putting yourself in their shoes.