Best Buy Bad Experiences

[awolkoff]

Originally posted by: vi_edit

Seriously though. I have *NEVER* had a bad experience with Best Buy. I've never had a hastle with any service contract that I bought or had an employee give me lip at the service counter.

+1

 

[thudia]

i hate them. evryone else should hate them.

 

[thudia]

bestbuysux.org

I can't beleive some of the stories. If only 5% are true then it proves Best Buy has the worst customer support and the worst employees.

 

[Snakexor]

Originally posted by: thudia
i hate them. evryone else should hate them.

you sir are a moron and a troll. the sole purpose of you creating this account is to bash best buy. you got what you wanted, move on and get a life.

 

[mugs]

Originally posted by: thudia
bestbuysux.org

I can't beleive some of the stories. If only 5% are true then it proves Best Buy has the worst customer support and the worst employees.

Please give up your jihad against Best Buy and stop bumping this thread.

 

[thudia]

Originally posted by: Gillbot
<blockquote>quote:
Originally posted by: Amused
<blockquote>quote:
Originally posted by: Garth
Quite some time ago I purchased an ATI Radeon 9200 from Best Buy. Once I got it home and opened the box, inside I found a fried nVidia FX5700. There was nothing on the exterior of the box that would've tipped me off -- the cellophane was still (or apparently, re-) sealed.

When I went to return it, the customer service department refused my return. I was pretty furious. It took me a week of phone calls up the chain until I eventually called their headquarters and nagged somebody into sending me out a gift card in the amount of my purchase.

I eventually sold that gift card to a friend of mine because there was no way in hell I was gonna buy anything of significance from BB again. I went over to Circuit City and bought the ATI video card that I wanted, and after I bought it I took it over to the CC customer service department there and made them watch me open it in the store.

</blockquote>

This isn't really all Best Buy's fault. It's a breakdown in a number of steps along the way. It's also the reason why many manufacturers now make the product visible inside the box or use that terrible plastic packaging.

Best Buy was protecting itself. Look at it from their POV and would you believe your story? Or would you think you were trying to scam the store?

Granted, if it was a return item, even "unopened," BB would have a larger fault here. But it could just as well have been a case of employee theft and all took place in the back room.

Yes, it's aggravating when someone doesn't believe you. But ask yourself why they don't and try putting yourself in their shoes.</blockquote>
This is what happened to me. I bought a HDD and inside was a mangled old micropolis drive. They refused to accept the return even though I opened the package at their service desk. I did so since i have heard this same scenario many times before. After some extreme yelling and the arrival of the police, I was issued a refund and barred from the store.

Employee theft makes it ok? It is best buy's responsiblity for hiring that employee and letting him steal. The store is a joke. There is a reason anyone who knows what there doing buys online or other stores. Do you see major corporations hiring Geek Squad. NO. They hire a more expensive IT staff because they will actually get the job done. The only reason Geek Squad still exists is because best buy purchased the company. They went to a business and got sued for destroying $35000 or something worth of server equipment. The people can't fix there own stuff. Why would anyone trust them to fix theres. I had a monitor. Purchased 3 year extended. Today I go to replace under warranty, customer service tells me that they can't because I bought it on black friday, then manager calls me a lier to my face.

 

[KLin]

Holy thread resurrection, Batman!!! :shocked:

 

[Soundmanred]

Originally posted by: KLin
Holy thread resurrection, Batman!!! :shocked:

Yes he has quite the agenda to push.
He's the anti-shill.

 

[spacejamz]

Originally posted by: dquan97
2. Won't honor PM on AR items

are you fvcking serious??? what stores out there pricematch to the after rebate price of a competitor? staples used to until everyone and their dog abused the policy so they stopped doing it...

3. When I used to work there, it's unusual to be frisked and searched at the end of the night shift

so if it is unusual, why are you posting about it?

 

[Chiropteran]

I once had to spend a best buy giftcard. I couldn't really find anything good to spend it on.

 

[villageidiot111]

Whoa is it just me or has bestbuysux.org been replaced by an advertisement for Best Buy?

 

[Captante]

Originally posted by: villageidiot111
Whoa is it just me or has bestbuysux.org been replaced by an advertisement for Best Buy?

Nope its NOT just you ... WTF !!! :Q

 

[evident]

LOL it looks like best buy bought that website. i had a really lengthy story on there too

 

[conehead433]

I'm still waiting on my $50 gift card for my HD DVD player purchase that they indicated I was eligible for by email in March. I've called several times and get switched to a recorded message that they will be mailed out in 4 to 6 weeks. I'm hoping I'll get it by black Friday.

 

[Captante]

Apparently theres a new place to vent your frustration (courtesy of DVD talk)


I hate Best Buy

 

[dbk]

I only buy dvds, games, and cds and nothing else. I can find deals on other stuff elsewhere.

 

[villageidiot111]

Originally posted by: dbk
I only buy dvds, games, and cds and nothing else. I can find deals on other stuff elsewhere.

Lol they still have a link on their frontpage for bestbuysux.org. Someone should seriously update that.

 

[Judy Roberts]

Bought my grandson a laptop for Christmas at Best Buy, January 15th, hard drive crashed. Thank goodness I bought the extended warranty. Best Buy sent it off for repair, March 3rd, hard drive crashed again. Took it back to Best Buy. They said they would send it off for repair. I asked what was my options if it crashed again. Was told they would replace it with a new laptop under their lemon policy. April 2nd, hard drive crashed again. Was told they would have to send it for repair, if they decided to "junk it", I would not receive a new laptop but a store credit based not on what I paid for laptop but based on the size of the hard drive, screen and a couple of other things. I asked if the extended warranty would continue on the "new" laptop and was told no. That was what replaced the broken one. I would have to purchase a new extended warranty for the new laptop that they are not giving me. I will never buy anything else from Best Buy again.

 

[BurnItDwn]

Bought my grandson a laptop for Christmas at Best Buy, January 15th, hard drive crashed. Thank goodness I bought the extended warranty. Best Buy sent it off for repair, March 3rd, hard drive crashed again. Took it back to Best Buy. They said they would send it off for repair. I asked what was my options if it crashed again. Was told they would replace it with a new laptop under their lemon policy. April 2nd, hard drive crashed again. Was told they would have to send it for repair, if they decided to "junk it", I would not receive a new laptop but a store credit based not on what I paid for laptop but based on the size of the hard drive, screen and a couple of other things. I asked if the extended warranty would continue on the "new" laptop and was told no. That was what replaced the broken one. I would have to purchase a new extended warranty for the new laptop that they are not giving me. I will never buy anything else from Best Buy again.

Hard Drives usually have 3-5 year manufacturer warranty.
buying the store extended warranty is just profit margin for the store.

 

[Nashemon]

Bought my grandson a laptop for Christmas at Best Buy, January 15th, hard drive crashed. Thank goodness I bought the extended warranty. Best Buy sent it off for repair, March 3rd, hard drive crashed again. Took it back to Best Buy. They said they would send it off for repair. I asked what was my options if it crashed again. Was told they would replace it with a new laptop under their lemon policy. April 2nd, hard drive crashed again. Was told they would have to send it for repair, if they decided to "junk it", I would not receive a new laptop but a store credit based not on what I paid for laptop but based on the size of the hard drive, screen and a couple of other things. I asked if the extended warranty would continue on the "new" laptop and was told no. That was what replaced the broken one. I would have to purchase a new extended warranty for the new laptop that they are not giving me. I will never buy anything else from Best Buy again.

Yes, the extended warranty is fulfilled when Best Buy replaces the device. If you hadn't bought the extended warranty, you would be shipping the laptop back and forth to the manufacturer forever. That extended warranty got you a brand new laptop.

 

[AznAnarchy99]

Bought my grandson a laptop for Christmas at Best Buy, January 15th, hard drive crashed. Thank goodness I bought the extended warranty. Best Buy sent it off for repair, March 3rd, hard drive crashed again. Took it back to Best Buy. They said they would send it off for repair. I asked what was my options if it crashed again. Was told they would replace it with a new laptop under their lemon policy. April 2nd, hard drive crashed again. Was told they would have to send it for repair, if they decided to "junk it", I would not receive a new laptop but a store credit based not on what I paid for laptop but based on the size of the hard drive, screen and a couple of other things. I asked if the extended warranty would continue on the "new" laptop and was told no. That was what replaced the broken one. I would have to purchase a new extended warranty for the new laptop that they are not giving me. I will never buy anything else from Best Buy again.

That's how it always is otherwise people would claim it to be broken near the end of the term and continuously get a new replacement for life. (ie. Costco's old electronics policy)

 

[Crono]

Bought my grandson a laptop for Christmas at Best Buy, January 15th, hard drive crashed. Thank goodness I bought the extended warranty. Best Buy sent it off for repair, March 3rd, hard drive crashed again. Took it back to Best Buy. They said they would send it off for repair. I asked what was my options if it crashed again. Was told they would replace it with a new laptop under their lemon policy. April 2nd, hard drive crashed again. Was told they would have to send it for repair, if they decided to "junk it", I would not receive a new laptop but a store credit based not on what I paid for laptop but based on the size of the hard drive, screen and a couple of other things. I asked if the extended warranty would continue on the "new" laptop and was told no. That was what replaced the broken one. I would have to purchase a new extended warranty for the new laptop that they are not giving me. I will never buy anything else from Best Buy again.

You should never buy a warranty unless it's clear up front what the terms are and you are comfortable with those terms. Same is true of insurance.

 

[SKORPI0]

+9 year old necro. Best Buy still in business.

 

[Aikouka]

If I've learned one thing about third-party laptop warranty repair is that the repair service may be the real lemon. I had an ASUS Zenbook UX31A, which was a good laptop, but it was notorious for having an SSD with a pretty high failure rate. I think it was likely due to heat as the laptop started acting up during more strenuous activity (e.g. installing Windows or other large programs). Anyway, I had a warranty on the laptop, and I sent it in. If I remember right, the company shipped it back to me telling me that it was fixed, but in reality THEY DID NOTHING. I kept sending it back to them, and they kept doing nothing. They would report that they problem never manifested itself, but the Event Viewer had records of BSODs that occurred while they had the laptop that were a result of the bad SSD.

After that, I gave up dealing with them. I did a bit of research into the drive, found that there was an adapter to go from ASUS's proprietary connector to standard format (I can't remember if it was M.2 or mSATA), and I swapped in a new drive. Oh, and while doing that, I found that they had completely rounded out the screw on my SSD, so I had to take a dremel to it. (I used the dremel to essentially create gouges that I could use with a screwdriver.) After my fix, the laptop has been working great ever since.

 

[AznAnarchy99]

+9 year old necro. Best Buy still in business.

To be fair, they made some changes and had a decent turn around.

https://www.nytimes.com/2017/09/18/business/best-buy-amazon.html