Best buy is brutal, its literally the last place i would buy anything. Their warranty is a complete joke, like mentioned a few posts up they often fix nothing. I had to tear my moms laptop apart to replace the screen because they kept saying the problem did not manifest itself while it was there..... the screen had developed multiple huge 1" color bands on it ALWAYS it was NOT an intermittent issue. I replaced screen and all was well after, sent it into warranty 3 times before that and then still had to spend $60 on a screen and install it myself.