Originally posted by: vi_edit
Seriously though. I have *NEVER* had a bad experience with Best Buy. I've never had a hastle with any service contract that I bought or had an employee give me lip at the service counter.
+1
Originally posted by: vi_edit
Seriously though. I have *NEVER* had a bad experience with Best Buy. I've never had a hastle with any service contract that I bought or had an employee give me lip at the service counter.
Originally posted by: thudia
i hate them. evryone else should hate them.
Originally posted by: thudia
bestbuysux.org
I can't beleive some of the stories. If only 5% are true then it proves Best Buy has the worst customer support and the worst employees.
Originally posted by: Gillbot
<blockquote>quote:
Originally posted by: Amused
<blockquote>quote:
Originally posted by: Garth
Quite some time ago I purchased an ATI Radeon 9200 from Best Buy. Once I got it home and opened the box, inside I found a fried nVidia FX5700. There was nothing on the exterior of the box that would've tipped me off -- the cellophane was still (or apparently, re-) sealed.
When I went to return it, the customer service department refused my return. I was pretty furious. It took me a week of phone calls up the chain until I eventually called their headquarters and nagged somebody into sending me out a gift card in the amount of my purchase.
I eventually sold that gift card to a friend of mine because there was no way in hell I was gonna buy anything of significance from BB again. I went over to Circuit City and bought the ATI video card that I wanted, and after I bought it I took it over to the CC customer service department there and made them watch me open it in the store.
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This isn't really all Best Buy's fault. It's a breakdown in a number of steps along the way. It's also the reason why many manufacturers now make the product visible inside the box or use that terrible plastic packaging.
Best Buy was protecting itself. Look at it from their POV and would you believe your story? Or would you think you were trying to scam the store?
Granted, if it was a return item, even "unopened," BB would have a larger fault here. But it could just as well have been a case of employee theft and all took place in the back room.
Yes, it's aggravating when someone doesn't believe you. But ask yourself why they don't and try putting yourself in their shoes.</blockquote>
This is what happened to me. I bought a HDD and inside was a mangled old micropolis drive. They refused to accept the return even though I opened the package at their service desk. I did so since i have heard this same scenario many times before. After some extreme yelling and the arrival of the police, I was issued a refund and barred from the store.
Originally posted by: KLin
Holy thread resurrection, Batman!!! :shocked:
Originally posted by: dquan97
2. Won't honor PM on AR items
3. When I used to work there, it's unusual to be frisked and searched at the end of the night shift
Originally posted by: villageidiot111
Whoa is it just me or has bestbuysux.org been replaced by an advertisement for Best Buy?
Originally posted by: dbk
I only buy dvds, games, and cds and nothing else. I can find deals on other stuff elsewhere.
Bought my grandson a laptop for Christmas at Best Buy, January 15th, hard drive crashed. Thank goodness I bought the extended warranty. Best Buy sent it off for repair, March 3rd, hard drive crashed again. Took it back to Best Buy. They said they would send it off for repair. I asked what was my options if it crashed again. Was told they would replace it with a new laptop under their lemon policy. April 2nd, hard drive crashed again. Was told they would have to send it for repair, if they decided to "junk it", I would not receive a new laptop but a store credit based not on what I paid for laptop but based on the size of the hard drive, screen and a couple of other things. I asked if the extended warranty would continue on the "new" laptop and was told no. That was what replaced the broken one. I would have to purchase a new extended warranty for the new laptop that they are not giving me. I will never buy anything else from Best Buy again.
Yes, the extended warranty is fulfilled when Best Buy replaces the device. If you hadn't bought the extended warranty, you would be shipping the laptop back and forth to the manufacturer forever. That extended warranty got you a brand new laptop.Bought my grandson a laptop for Christmas at Best Buy, January 15th, hard drive crashed. Thank goodness I bought the extended warranty. Best Buy sent it off for repair, March 3rd, hard drive crashed again. Took it back to Best Buy. They said they would send it off for repair. I asked what was my options if it crashed again. Was told they would replace it with a new laptop under their lemon policy. April 2nd, hard drive crashed again. Was told they would have to send it for repair, if they decided to "junk it", I would not receive a new laptop but a store credit based not on what I paid for laptop but based on the size of the hard drive, screen and a couple of other things. I asked if the extended warranty would continue on the "new" laptop and was told no. That was what replaced the broken one. I would have to purchase a new extended warranty for the new laptop that they are not giving me. I will never buy anything else from Best Buy again.
Bought my grandson a laptop for Christmas at Best Buy, January 15th, hard drive crashed. Thank goodness I bought the extended warranty. Best Buy sent it off for repair, March 3rd, hard drive crashed again. Took it back to Best Buy. They said they would send it off for repair. I asked what was my options if it crashed again. Was told they would replace it with a new laptop under their lemon policy. April 2nd, hard drive crashed again. Was told they would have to send it for repair, if they decided to "junk it", I would not receive a new laptop but a store credit based not on what I paid for laptop but based on the size of the hard drive, screen and a couple of other things. I asked if the extended warranty would continue on the "new" laptop and was told no. That was what replaced the broken one. I would have to purchase a new extended warranty for the new laptop that they are not giving me. I will never buy anything else from Best Buy again.
Bought my grandson a laptop for Christmas at Best Buy, January 15th, hard drive crashed. Thank goodness I bought the extended warranty. Best Buy sent it off for repair, March 3rd, hard drive crashed again. Took it back to Best Buy. They said they would send it off for repair. I asked what was my options if it crashed again. Was told they would replace it with a new laptop under their lemon policy. April 2nd, hard drive crashed again. Was told they would have to send it for repair, if they decided to "junk it", I would not receive a new laptop but a store credit based not on what I paid for laptop but based on the size of the hard drive, screen and a couple of other things. I asked if the extended warranty would continue on the "new" laptop and was told no. That was what replaced the broken one. I would have to purchase a new extended warranty for the new laptop that they are not giving me. I will never buy anything else from Best Buy again.
+9 year old necro. Best Buy still in business.