Best Buy Black Friday Deals

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Oct 30, 2004
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It doesn't sound like Best Buy has anything all that sinister in it's plans. It sounds more like the retailer is thinking about changing its business model to cater to certain segments of the populace, leaving the inexpensive TVs of the world to the Walmarts, which will be happy to gobble up new business. Unfortunately, "I am not Barry, now ah heck off". Rather, I'm more like one of those "devil customers" who only goes after the sales items. So, as they make their transformation, I will miss their occassional bargains.

I wonder if the 15% restocking fee applies to defective merchandise returns or all returns. Probably all but with no fee exchanges.
 

paulmob

Member
Dec 8, 2003
127
0
0
Yeah thats a hot TV Deal on the 27" Apex, gotta be damn big though, would be awesome in a college dorm (and we could sell at the end of the year and split the profits :-D
 

Lithan

Platinum Member
Aug 2, 2004
2,919
0
0
Wow, the guy doesn't even know his own store policies. I've returned things I did MIR on and they refunded me my cash Minus the value of the MIR.
 

jasonja

Golden Member
Feb 22, 2001
1,864
0
0
Originally posted by: BrunoPuntzJones
Originally posted by: Coquito
Best Buy = The New Crutchfield?

How's that?

Crutchfield has killer customer service and people who actually know what they are doing

Yeah and Crutchfield sells EVERYTHING at MSRP. What sucker actually pays MSRP?
 

LDegrelle

Member
Mar 28, 2001
140
0
0
It's offset by the amazing customer service and dependable shipping and returns. Even going as far as including the RMA form WITH your order - just in case. I pay the extra for that.

Sometimes the bargain price isnt everything - especially where something I dont know like car audio installations ocurs.
 

Cleaner

Senior member
Feb 11, 2002
887
1
0
Originally posted by: Dogbertt
Nah I BLAME best buy.

I bought a microsoft mouse for $19 a while ago. Fry's had the same mouse for $14 a week later

Best buy REFUSED to pricematch but matched up to $16...'Their Cost they said'.

Why print on the wall that you price match then you don't. I didn't even get my $.50 for the 10% extra. NOW THAT SUCKS

Yep and that's when you SUE them. My friend had something similar happen to him here at the Dublin, Ohio, store. So he sued Best Buy. In Franklin County it costs $88 to sue someone. He ended up winning and they had to 1) give him the pricematch, 2) pay for his lawyer fees, 3) kissed his azz in the media and such, and 4) gave him 'compensation' for the 'mixup' as they called it. He got over $500 in gift certs from them. Best Buy has gotten all sorts of bad press in the last 6 months. Its stupid that they are complaining that PAYING customers are using the deals that their own MARKETING department comes up with. Sounds to me like Mr. Anderson needs to talk to his own people about closing up the loop holes.
 

Vcize

Senior member
May 30, 2003
418
0
0
Seriously, what retarded marketing person came up with the idea that having a sale would end up selling non-sale items? When I see an ad for something I want on sale, I go in to the buy that. If I wanted something else, I'd get it when I wanted it.

Honestly I can't remember the last time I walked into Best Buy for some $10 blank dvd's deal and though to myself "hmmm, plasma TV's, I haven't bought one of those lately."
 

imported_chrisbtx

Senior member
Jun 8, 2004
601
0
0
Originally posted by: Vcize
Seriously, what retarded marketing person came up with the idea that having a sale would end up selling non-sale items? When I see an ad for something I want on sale, I go in to the buy that. If I wanted something else, I'd get it when I wanted it.

Honestly I can't remember the last time I walked into Best Buy for some $10 blank dvd's deal and though to myself "hmmm, plasma TV's, I haven't bought one of those lately."

There are two reasons I can think of that the marketing people get this idea from:

The first one is accessories... like when a sale is on for a dvd burner, printer, or something of the like (this doesn't apply for your example, as in things that don't really require accessories don't help out much). They expect the customer to come in and get the dvd burner (this will be my example, because it works best to illustrate) and get the blank cd/dvd spindle deal as well as some cd/dvd labels. For those out there who are scared to go into their computers, more profit will be earned through those customers paying the store to install them. A lot of potential profit from one sale item, right? (with printers you'd have regular/photo paper, a usb cable, ink, etc....)

It's also the small stuff that is where those marketing people get the idea from. Many people (not members of forums like these obviously) are weak and give in to impulse buying. They bank on people walking into the store and either seeing things that they like while on the way to the sale item, on the way back from it to the register, or while waiting in line, and make an impulse purchase. And there are also the people that walk into the store and go "Oh yeah... I forgot that I'm low on batteries/paper/dvdr's/etc." Basic idea is that the customer will get it eventually somewhere, but most people would rather just get it all at one place, so they try to get them to come to their store to get what all they are needing. I can't justify driving 10-20 minutes to a different place to save a couple of bucks, because a good deal of that savings is lost in the cost of gas in order to get there (most people don't seem to take gas into account), so I would go ahead and get everything I was needing at the same place so long as it was a reasonable price difference.

That's just my view on the matter....
 

KiltedFool

Senior member
May 30, 2001
614
0
0
I think the loss leader practice is rooted in supermarkets and grocery stores, literally decades ago.

Lots of research has been done on loss leader effectiveness, what products, foods, snacks, whatever are effective in getting people into the store, where the best placement of the display is for getting sales, all of that sort of thing.

You run into the grocery store to pick up the case of Coke at the great advertised price, how many of you have the focus (or free time to go elsewhere) not to pick up "just a few things" while you're at it?

There's old marketing research about the link in buying practices between beer and diapers, how often people who were buying one bought the other.

The choice of what foods/products are displayed on the end caps of a store's aisles isn't an accident either.

Loss leaders work in groceries, convenience stores, places like that.

The model very likely breaks down in high dollar items, especially with an increasingly shrewd buying public. The information is freely available for customers who take the time to educate themselves, so the barriers to becoming a devil to these stores is pretty low. If you're going to Best Buy (or a complex that has one) to buy something anyway, how much harder is it to take 10 minutes and bone up on AT or FW to see if there are any deals you can use to shave the prices some?

Piece.
KF
 

RaiderJ

Diamond Member
Apr 29, 2001
7,582
1
76
Originally posted by: KiltedFool
I think the loss leader practice is rooted in supermarkets and grocery stores, literally decades ago.

Lots of research has been done on loss leader effectiveness, what products, foods, snacks, whatever are effective in getting people into the store, where the best placement of the display is for getting sales, all of that sort of thing.

You run into the grocery store to pick up the case of Coke at the great advertised price, how many of you have the focus (or free time to go elsewhere) not to pick up "just a few things" while you're at it?

There's old marketing research about the link in buying practices between beer and diapers, how often people who were buying one bought the other.

The choice of what foods/products are displayed on the end caps of a store's aisles isn't an accident either.

Loss leaders work in groceries, convenience stores, places like that.

The model very likely breaks down in high dollar items, especially with an increasingly shrewd buying public. The information is freely available for customers who take the time to educate themselves, so the barriers to becoming a devil to these stores is pretty low. If you're going to Best Buy (or a complex that has one) to buy something anyway, how much harder is it to take 10 minutes and bone up on AT or FW to see if there are any deals you can use to shave the prices some?

Piece.
KF

All that wonderful insight, and you misspelled "peace"
 

KiltedFool

Senior member
May 30, 2001
614
0
0
Actually I didn't

When people sign off saying "Peace" they are wishing everyone peace.

I wish you all [a] "piece"..of arse.

Been using that signoff for 4-5 years, only been questioned about it twice, but most forums I use it on I do it often enough it's obvious I did it on purpose.

Piece.


KF
 

Vcize

Senior member
May 30, 2003
418
0
0
Originally posted by: chrisbtx
Originally posted by: Vcize
Seriously, what retarded marketing person came up with the idea that having a sale would end up selling non-sale items? When I see an ad for something I want on sale, I go in to the buy that. If I wanted something else, I'd get it when I wanted it.

Honestly I can't remember the last time I walked into Best Buy for some $10 blank dvd's deal and though to myself "hmmm, plasma TV's, I haven't bought one of those lately."

There are two reasons I can think of that the marketing people get this idea from:

The first one is accessories... like when a sale is on for a dvd burner, printer, or something of the like (this doesn't apply for your example, as in things that don't really require accessories don't help out much). They expect the customer to come in and get the dvd burner (this will be my example, because it works best to illustrate) and get the blank cd/dvd spindle deal as well as some cd/dvd labels. For those out there who are scared to go into their computers, more profit will be earned through those customers paying the store to install them. A lot of potential profit from one sale item, right? (with printers you'd have regular/photo paper, a usb cable, ink, etc....)

It's also the small stuff that is where those marketing people get the idea from. Many people (not members of forums like these obviously) are weak and give in to impulse buying. They bank on people walking into the store and either seeing things that they like while on the way to the sale item, on the way back from it to the register, or while waiting in line, and make an impulse purchase. And there are also the people that walk into the store and go "Oh yeah... I forgot that I'm low on batteries/paper/dvdr's/etc." Basic idea is that the customer will get it eventually somewhere, but most people would rather just get it all at one place, so they try to get them to come to their store to get what all they are needing. I can't justify driving 10-20 minutes to a different place to save a couple of bucks, because a good deal of that savings is lost in the cost of gas in order to get there (most people don't seem to take gas into account), so I would go ahead and get everything I was needing at the same place so long as it was a reasonable price difference.

That's just my view on the matter....



Right, but all these involve "some people," and people that are low on paper, or on batteries, etc. Just because I'm not low on paper or batteries doesn't make me the type of person that the guy in that article seemed to be bitter about. He alludes to people that buy only the sale item as bad people, like the people are walking in thinking "muahaha I'm gonna go in, buy the sale item, and then intentionally buy nothing else just to screw over Best Buy."

If the whole sale idea isn't working properly, then no one's forcing them to do it. Just because people don't bite on their "brilliant idea" to get people to spend more money doesn't make that person a bad person. It's like saying "give into our devious marketing ploy or be labelled a bad customer."
 

CasmirRadon

Member
Aug 24, 2004
118
0
0
Roughly 3 years ago when I worked in the Media department of Best Buy, PS2s were a huge sale item for that christmas season, I remember a particular manager (who was representative of every manager I knew there) explaining to us that there was NO excuse for letting someone walk out the door with a PS2 without also selling them at least 3 games, 4 controllers +multi-tap, 2 memory cards, and anything else we could dump on top. I tried figuring out a way to tell someone they couldn't live without 4 controllers and 2 memory cards... but honestly, I'm just not very evil so I didn't (not like I got commision).
 

THRILLHOv

Senior member
Jan 14, 2003
397
0
0
Originally posted by: Dogbertt
Nah I BLAME best buy.

I bought a microsoft mouse for $19 a while ago. Fry's had the same mouse for $14 a week later

Best buy REFUSED to pricematch but matched up to $16...'Their Cost they said'.

Why print on the wall that you price match then you don't. I didn't even get my $.50 for the 10% extra. NOW THAT SUCKS

im sorry, then you need to tell them that. when i got my dvd burner price matched at staples from office max, the manager told me he couldnt match it, because it was below cost, and that he would be losing money.
i asked him where that stipulation was noted in their price matching policy. he then asked me how many i was planning to buy. i told him "just the one" and he said "ok"

i wasnt mean or anything, and i understood that it wasnt in staples' best interest to sell it to me for less than they paid, but they made the policy, its not my fault, nor that managers. if he handed me something in writing that was posted for all to see that said "staples reserves the right to deny a price match if the matched price is below staples' cost" i would have said... "ok that makes sence, sucks, but makes sence"
 

dafunkk12

Member
Feb 13, 2003
57
0
0
Well, shoot. I just came back from my local Best Buy and didn't see any Apex-brand 27" TV's... I'm sure if it's in the ad, they'll stock up.
 

imported_chrisbtx

Senior member
Jun 8, 2004
601
0
0
Originally posted by: Vcize
Originally posted by: chrisbtx
Originally posted by: Vcize
Seriously, what retarded marketing person came up with the idea that having a sale would end up selling non-sale items? When I see an ad for something I want on sale, I go in to the buy that. If I wanted something else, I'd get it when I wanted it.

Honestly I can't remember the last time I walked into Best Buy for some $10 blank dvd's deal and though to myself "hmmm, plasma TV's, I haven't bought one of those lately."

There are two reasons I can think of that the marketing people get this idea from:

The first one is accessories... like when a sale is on for a dvd burner, printer, or something of the like (this doesn't apply for your example, as in things that don't really require accessories don't help out much). They expect the customer to come in and get the dvd burner (this will be my example, because it works best to illustrate) and get the blank cd/dvd spindle deal as well as some cd/dvd labels. For those out there who are scared to go into their computers, more profit will be earned through those customers paying the store to install them. A lot of potential profit from one sale item, right? (with printers you'd have regular/photo paper, a usb cable, ink, etc....)

It's also the small stuff that is where those marketing people get the idea from. Many people (not members of forums like these obviously) are weak and give in to impulse buying. They bank on people walking into the store and either seeing things that they like while on the way to the sale item, on the way back from it to the register, or while waiting in line, and make an impulse purchase. And there are also the people that walk into the store and go "Oh yeah... I forgot that I'm low on batteries/paper/dvdr's/etc." Basic idea is that the customer will get it eventually somewhere, but most people would rather just get it all at one place, so they try to get them to come to their store to get what all they are needing. I can't justify driving 10-20 minutes to a different place to save a couple of bucks, because a good deal of that savings is lost in the cost of gas in order to get there (most people don't seem to take gas into account), so I would go ahead and get everything I was needing at the same place so long as it was a reasonable price difference.

That's just my view on the matter....



Right, but all these involve "some people," and people that are low on paper, or on batteries, etc. Just because I'm not low on paper or batteries doesn't make me the type of person that the guy in that article seemed to be bitter about. He alludes to people that buy only the sale item as bad people, like the people are walking in thinking "muahaha I'm gonna go in, buy the sale item, and then intentionally buy nothing else just to screw over Best Buy."

If the whole sale idea isn't working properly, then no one's forcing them to do it. Just because people don't bite on their "brilliant idea" to get people to spend more money doesn't make that person a bad person. It's like saying "give into our devious marketing ploy or be labelled a bad customer."

I have no sources to cite on statistics for customers that come in and get other items as a result of being "lured" (you didn't say that word, it's just the best one describing the situation we're talking about that I could think of) into a store by a special deal, so I'm not going to go any further into it. I don't like looking like an idiot, and without some proof (the earlier post of mine I stated was opinions) I put myself at risk of doing just that by opening my mouth. I also feel too lazy to go try to find statistics, so oh well....
 
Oct 30, 2004
11,442
32
91
Originally posted by: CasmirRadon
Roughly 3 years ago when I worked in the Media department of Best Buy, PS2s were a huge sale item for that christmas season, I remember a particular manager (who was representative of every manager I knew there) explaining to us that there was NO excuse for letting someone walk out the door with a PS2 without also selling them at least 3 games, 4 controllers +multi-tap, 2 memory cards, and anything else we could dump on top. I tried figuring out a way to tell someone they couldn't live without 4 controllers and 2 memory cards... but honestly, I'm just not very evil so I didn't (not like I got commision).

I normally like to buy everything on sale since I'm a tightwad, and it's hard to trick me into getting something unless I feel a real need for it or unless it's a great value, so I'd probably get Best Buy employees reprimanded.

What does Best Buy expect if it won't pay its salespeople either commissions or higher wages? Why should anyone want to do more than the bare minimum.

 

Gibson486

Lifer
Aug 9, 2000
18,378
2
0
Originally posted by: Coquito
Originally posted by: Gibson486
Apex 27" Television $89.99

Anyone know anything about that tv?

Also, if i buy it before that friday to ensure i can get this deal, I could price match, right?


Can't pricematch on black friday.

That sucks......i wanted another TV too....
 
Feb 24, 2001
14,513
4
81
Originally posted by: jasonja
Originally posted by: BrunoPuntzJones
Originally posted by: Coquito
Best Buy = The New Crutchfield?

How's that?

Crutchfield has killer customer service and people who actually know what they are doing

Yeah and Crutchfield sells EVERYTHING at MSRP. What sucker actually pays MSRP?

Depends on what you buy. I built a car audio system, and came out better than I would have everywhere else.

$200 for the deck, $160 for speakers, $160 for sub, plus $50 in various small stuff. Sure those are MSRP prices. Used a Visa which got me $10 off and free shipping. 10% off when you build a system (speakers+receiver), $20 referral coupon, $20 rebate on the deck, free harnesses and wiring diagrams, free tech support with almost no wait time.

Came out to $470 shipped, almost 20% off MSRP. I can live with that. And knowing everything is included and not having to be nickeled and dimed to death somewhere else.

The same package was going to cost me $482 locally, without installation, and without a sub.
 
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