but working with customers sucks.
This.
In fact the lady right behind me tried to return a 6 month old camera with a cracked screen. She was of a ...different... socioeconomic background and had some twitching going on. "whatchu mean you ain't gonna return it, I bought it, it broke on its own! <twitch>"
In my case it was the sheer idiocy of the irrelevant conclusion of his defense that caused me to lose my temper and scream at the fellow.
Water inside a waterproof camera..... Granted I understand his point too - that I could have just put it underwater without closing the seals. But as a customer with no other fraudulent indicators, after I asserted and re-asserted my position, he really should have relented.
In the end... He did...