Best Buy had better give me my 6800GT. >:(

[DAPUNISHER]

Well, I'm that rare person that has enjoyed service as reliable as newegg but gotten far better pricing on the hardware I get from BB than the same hardware goes for@da egg 6800GT OC-$299.99 shipped free exactly when it was supposed to. Same goes for the hot deals on ram and other stuff I've gotten there, all shipped on-time for free and the price kicked the shat out of what they cost@da egg at the time. Sorry most of you get shafted but I'll keep shopping there as long as they keep treating me like I'm their best friend

 

[Ichinisan]

Originally posted by: Regs
They made a bad inventory mistake. They can't give you something they don't have.

They *do* have it. I listed 5 stores in my state which *do* have it in-stock. They simply need to call one of those stores and express-ship my item.

Alas, because it is out-of-procedure, the presumably out-sourced CS reps don't know what to do.

fisher, brian_riendeau:
If you're not willing to read or comprehend the situation (it's a lot), please refrain from critisism.

 

[erikistired]

i think i comprehended it quite fine. you sound like a 2 year old throwing a tantrum. period. they are under no obligation to do any such thing for you. perhaps had you asked a store manager if they could get one shipped to your store from one of the others they might have been willing to do that, but since you insist on acting like you have then they'd probably rather you simply shopped somewhere else.

btw, this really doesn't even belong in GH. you'd probably get more sympathy in OT.

 

[BentValve]

Go to Best Buy with an Uzi and kill everyone.

 

[Oakenfold]

Well for starters no one is going to help you with your demanding statements.
Re-read what you wrote. Now let's look at something interesting.

They *do* have it. I listed 5 stores in my state which *do* have it in-stock. They simply need to call one of those stores and express-ship my item.

Alas, because it is out-of-procedure, the presumably out-sourced CS reps don't know what to do.

Hmm let me think these policies are there just to annoy you?
I'm willing to put money on you've never had to work in a job dealing with the public have you?



Anyhow I have more important things to do.. Like play CS source on my 6800 GT.

 

[erikistired]

ooooo. cs:source, *drool*

 

[Ichinisan]

Originally posted by: Oakenfold
Well for starters no one is going to help you with your demanding statements.
Re-read what you wrote. Now let's look at something interesting.

They *do* have it. I listed 5 stores in my state which *do* have it in-stock. They simply need to call one of those stores and express-ship my item.

Alas, because it is out-of-procedure, the presumably out-sourced CS reps don't know what to do.

Hmm let me think these policies are there just to annoy you?
I'm willing to put money on you've never had to work in a job dealing with the public have you?

Anyhow I have more important things to do.. Like play CS source on my 6800 GT.

It is not their "policy" to screw people. Have *you* ever worked in a job that requires cutomer service skills? If a customer is unsatisfied, should you not show the slightest bit of effort to satisfy the customer? Each response that I received was a form response, assuming that I wanted to purchase the card from BestBuy.com, which I do not. To resolve this, they will need to locate the card for me (I provided a list of local stores which had it) and arrange an express shipment to my local store.

fisher:
You obviously do not comprehend. You seem to think that I actually drove out, which I did not do. I was aware of the problem the entire time. I notified them and they did nothing about it.

...and there are other reasons that I'm pissed. My friend who I was building the computer for (my "customer") was forced to use a more-expensive lower-performing card in his new system. He's still waiting for me to receive the correct part and install it in his system, though he was very disappointed to not have it in time for the LAN party that he attended. Due to his work schedule, he won't be able to attend one for another year, when the 6800 GT OC will be easily out-done by something else.

 

[Thermalrock]

well if he buys a video card that expensive only for one lan party at which he would have gotten owned badly by most likely every 14 year old kid with a cheaper card and less fps simply because they have time enough to play more than once a year hes either got too much money or is pretty stupid.

 

[Gothgar]

Originally posted by: BentValve
Go to Best Buy with an Uzi and kill everyone.

columbine style, hehe

 

[UsandThem]

Originally posted by: Ichinisan

Originally posted by: Oakenfold
Well for starters no one is going to help you with your demanding statements.
Re-read what you wrote. Now let's look at something interesting.

They *do* have it. I listed 5 stores in my state which *do* have it in-stock. They simply need to call one of those stores and express-ship my item.

Alas, because it is out-of-procedure, the presumably out-sourced CS reps don't know what to do.

Hmm let me think these policies are there just to annoy you?
I'm willing to put money on you've never had to work in a job dealing with the public have you?

Anyhow I have more important things to do.. Like play CS source on my 6800 GT.

It is not their "policy" to screw people. Have *you* ever worked in a job that requires cutomer service skills? If a customer is unsatisfied, should you not show the slightest bit of effort to satisfy the customer? Each response that I received was a form response, assuming that I wanted to purchase the card from BestBuy.com, which I do not. To resolve this, they will need to locate the card for me (I provided a list of local stores which had it) and arrange an express shipment to my local store.

fisher:
You obviously do not comprehend. You seem to think that I actually drove out, which I did not do. I was aware of the problem the entire time. I notified them and they did nothing about it.

...and there are other reasons that I'm pissed. My friend who I was building the computer for (my "customer") was forced to use a more-expensive lower-performing card in his new system. He's still waiting for me to receive the correct part and install it in his system, though he was very disappointed to not have it in time for the LAN party that he attended. Due to his work schedule, he won't be able to attend one for another year, when the 6800 GT OC will be easily out-done by something else.

You know, when a company provides bad service to me, I simply do not shop there anymore. If a company is "wronging" you why do you want to buy from them and support them?

Move on and order it from somewhere else. Big companies like Best Buy do not give a sh!t about one customer.

Also, how you worded your emails will not get you service.

 

[igloo15]

All i have to say is that I worked for best buy for 2 years and what your asking them to do ship from another store is a common practice. Sheesh I must of inter store transfered products almost ever day. The problem is that each store is its own identity. If another store wants to hoard their cards they can, they don't have to send you anything even if you have a customer. Each store is out to make the most money if you give product to another store you are basically giving the other store more money so they don't do that. With a hot item like 6800gt I seriously doubt many stores would give them up to send to your store. Shippments in Best Buy are even worse as its totally random. I would get one product one week then never get it again for like a year even though I needed it badly. Upper management is even better because they like to have their lower managers handle anything, so they don't have to touch anything. A store manager rarely ever steps in he just appoints tasks to others. So your problem is something that will probably never get resolved because of the internal politics of Best Buy.

 

[chocoruacal]

Best Buy sucks. This is not new information for most of us. Their 'order online and pickup instore' can be pretty lame. It's about as reliable as CompUSSRs IMO. You can throw a fit, but it isn't going to make any difference. Just take your business elsewhere.

 

[brian_riendeau]

fisher, brian_riendeau:
If you're not willing to read or comprehend the situation (it's a lot), please refrain from critisism.

Oh I understand just fine. I have worked customer service for a tech company in the past. With you being an ass in the emails and probably over the phone, I would not have helped you either. Each rep on the email and phone gets to make their own decisions on if they want to help you or not, and how much they can help you. You dug yourself into this hole. I am sure other people could have been more polite and worked out a solution with BB. You ruined your chances by now. I hope you never get the card.

 

[Ichinisan]

I was 100% polite and professional on the phone. I did not want to have a hostile impression with the telephone representative, I know how their job can be.

My emails were not hostile. The one I posted here was after I had received 3 *useless* semi-form resonses. They should understand why I would be upset after no one has put any effort into resolving this. As for the store-calling procedure, they should have worked out something with another store. They could purchase the item from another store (over the phone), pay them to ship it to the local store (no charge to me), charge me for the item, and make appropriate phone-calls to be sure that it is set aside for me.

That's how special-case scenarios are supposed to work, especially when you realize that a customer has been receiving the run-around, you get off your ass and try to fix it. Store employees usually go out of their way to help you, even if you have not been wronged. One BB employee went out of his way to have a Logitech Speed Force wheel shipped from another store. The wheel never turned up and I was charged for it (another story)...but anyway, the employee did everything he could to help me with the purchase. The email/web support staff is to blame here. There should be an upper-level customer service response team to handle situations like this.

 

[fbrdphreak]

Originally posted by: Ichinisan
I was 100% polite and professional on the phone. I did not want to have a hostile impression with the telephone representative, I know how their job can be.

My emails were not hostile. The one I posted here was after I had received 3 *useless* semi-form resonses. They should understand why I would be upset after no one has put any effort into resolving this. As for the store-calling procedure, they should have worked out something with another store. They could purchase the item from another store (over the phone), pay them to ship it to the local store (no charge to me), charge me for the item, and make appropriate phone-calls to be sure that it is set aside for me.

That's how special-case scenarios are supposed to work, especially when you realize that a customer has been receiving the run-around, you get off your ass and try to fix it. Store employees usually go out of their way to help you, even if you have not been wronged. One BB employee went out of his way to have a Logitech Speed Force wheel shipped from another store. The wheel never turned up and I was charged for it (another story)...but anyway, the employee did everything he could to help me with the purchase. The email/web support staff is to blame here. There should be an upper-level customer service response team to handle situations like this.

Yeah, its called go into the store and talk to someone face-to-face. They can do this thing called a STORE STOCK ORDER, where if a product is going to be coming in on a truck soon you can purchase it today and they pull it to the side when the truck comes in. That helps ensure the product isn't sold, but isn't a guarantee because people MAKE MISTAKES. Get with the computer area manager (ask for him/her by that title) and have them get with the inventory supervisor to find out when the next truck will be coming in with your card on it. If they tell you they don't know, chances are that they don't. @ the store level, they only know if a product is going to be on the NEXT truck when it is listed as "In Transit." It can also listed as "Inbound Allocated," meaning that some are on the way but they don't know when. Go in the store and get this issue started with the computer area manager, because bitching like a little girl on AT won't help. Best Buy didn't "wrong" you, it was an error.
To all those who say Best Buy is the devil, just because you've had a couple bad experiences there doesn't mean the company is any worse than any other. Un-bunch your panties and find something else to bitch about.

 

[Luthien]

Well i certainly sympathise with you concerning best buys inability to guarantee availability. All I can say is now you know like the rest of us if you want something really bad and know it being in stock could be too good to be true call your local store and make absolutely sure they have it in their hands waiting for you to come get it. They must physically have it in their hands meaning the guy / girl on the phone. I drove 6 hours entire trip to get my 6800GT OC from best buy a few months ago.

 

[erikistired]

looks like ars did a story on you dude!

http://arstechnica.com/news.ars/post/20041108-4382.html

 

[Ichinisan]

I wanted to purchase something that was very expensive and I did everything that I could to purchase it from BB. BB should have been jumping through hoops to make this sale, but they didn't come through. How does that make me a "devil consumer"?

For the record, I have encountered several who fit that description, and I despise them also.

 

[IHYLN]

Change your name to Barry and call again

 

[Gagabiji]

Originally posted by: KPSHAH316
heres what you need to do:

Go to the store, find the highest person on the chain in the store and bitch, bitch, bitch

Edited for what you should REALLY do.

 

[imported_jediknight]

Originally posted by: fisher
to me it simply sounds like you don't want to pay what everyone else is selling the card for, and you aren't willing to drive where it's in stock at, so you are acting like a 2 year old and hoping stomping your feet and throwing a fit will get you your way. my 2 year old does much the same thing, and it doesn't work for her either. from your own story you were told at least twice they were out of stock. if you decided to ignore that then it's your own fault, not best buys fault.

oh and by the way, if your situation is time sensitive then you would have found a place it was really in stock and paid whatever shipping charges were needed to get it to you. wanting something and being impatient is not time sensitive.

The way I see it, Best Buy f*cked up with their inventory, and so it's THEIR problem he didn't get the card as ordered. The support people just f*cked up things even more, IMO (but then, isn't that what support people do?)

 

[imported_jediknight]

Originally posted by: brian_riendeau

fisher, brian_riendeau:
If you're not willing to read or comprehend the situation (it's a lot), please refrain from critisism.

Oh I understand just fine. I have worked customer service for a tech company in the past. With you being an ass in the emails and probably over the phone, I would not have helped you either. Each rep on the email and phone gets to make their own decisions on if they want to help you or not, and how much they can help you. You dug yourself into this hole. I am sure other people could have been more polite and worked out a solution with BB. You ruined your chances by now. I hope you never get the card.

As a customer *service* person, it is your JOB to help customers. If someone is rude to you on the phone, that *does not* give you an excuse not to do your JOB. If you don't like it, get a different job.

 

[erikistired]

Originally posted by: jediknight

Originally posted by: fisher
to me it simply sounds like you don't want to pay what everyone else is selling the card for, and you aren't willing to drive where it's in stock at, so you are acting like a 2 year old and hoping stomping your feet and throwing a fit will get you your way. my 2 year old does much the same thing, and it doesn't work for her either. from your own story you were told at least twice they were out of stock. if you decided to ignore that then it's your own fault, not best buys fault.

oh and by the way, if your situation is time sensitive then you would have found a place it was really in stock and paid whatever shipping charges were needed to get it to you. wanting something and being impatient is not time sensitive.

The way I see it, Best Buy f*cked up with their inventory, and so it's THEIR problem he didn't get the card as ordered. The support people just f*cked up things even more, IMO (but then, isn't that what support people do?)

go read his post again (provided it hasn't been changed) and i saw at least 2 instances of them telling him NOT to go because they didn't have the card. yet he went anyway, and then threw a fit when it wasn't there.

I called both stores to verify availability before driving out (both stores are a significant distance to drive), and they both said that their reported stock could not be located!

They reported that the two cards in their system were both still unaccounted for, and that I should *not* drive out there because they did not have it.

you can't trust the online count, because i'm sure it's not updated in real time. so he calls the store, and twice they tell him they don't have the card. so what does he do? drives to the store. well that makes a whole hell of a lot of sense doesn't it?

 

[erikistired]

Originally posted by: jediknight

Originally posted by: brian_riendeau

fisher, brian_riendeau:
If you're not willing to read or comprehend the situation (it's a lot), please refrain from critisism.

Oh I understand just fine. I have worked customer service for a tech company in the past. With you being an ass in the emails and probably over the phone, I would not have helped you either. Each rep on the email and phone gets to make their own decisions on if they want to help you or not, and how much they can help you. You dug yourself into this hole. I am sure other people could have been more polite and worked out a solution with BB. You ruined your chances by now. I hope you never get the card.

As a customer *service* person, it is your JOB to help customers. If someone is rude to you on the phone, that *does not* give you an excuse not to do your JOB. If you don't like it, get a different job.

customer service does not require you to be abused by customers. period. while you are there to help people, that doesn't give them a right to be an a'hole to you and force you to sit there and take it. try calling ANY big company and throwing a temper tantrum and see how far you get.

 

[Thoreau]

/me waits for the OP to spray paint his rotors.