Best Buy "INSIDE SCOOP" for getting best price?

Southerncentralrain

Senior member
Oct 18, 2000
571
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0
I was reading in the home theater forum on toshiba hdtvs and found this thread from a best buy sales person. He is giving his "inside scoop". It is pretty long and is focused on HDTVs but there may be some useful information for future BB purchases. Here is the LINK.
 

vetteguy

Diamond Member
Sep 12, 2001
3,183
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All of that is very good in theory, and I'm sure there are a few BB employees out there like his mythical "super employee", but in reality, most of them are not. He mentions how you shouldn't "be rude" when turning down a service plan, and at least "be open" to it. Well, I don't like getting upset, but when the employee follows me up to the checkout and keeps hounding me about the ESP, eventually enough is enough. Once I actually had one try to sell me an ESP on a $20 keyboard! The plan was $10, and I told him it wasn't worth the money. He kept on me about it, finally he said "look, we have to sell so many of these a day, just BUY it already!!!". Needless to say I walked out without the keyboard (but not before talking to the store director).

I guess it would be a much happier experience if we were allowed to look at the item, be informed about any questions we might have, and if we're offered the ESP and decline, not be harassed about it for the next 20 minutes. And when we return something that breaks, we shouldn't be laughed at (yes LAUGHED at) because we didn't buy the extended warranty.

Oh, by the way, happy 100th post to me!
 

IndyJaws

Golden Member
Nov 24, 2000
1,931
1
81
I completely agree with the above, except when an individual makes a big scene in turning down an extended warranty (act insulted it was ever offered in the first place, claim that nothing ever breaks, make the age-old claim "Those things are ripoffs, they're just another way for you to make money," etc.), they do deserve to be laughed at when they bring their broken product back (note: I said deserve. No reputable retailer would ever do that, although I'm sure it has happened many times). There are tactful ways of declining ESP. However, if the salesperson keeps hounding them on a policy, even after a polite but firm "no," it's perfectly justified for the customer to use an electric cattle prod Believe me, I've almost had to resort to that a few times myself! Bottom line, treat someone with respect (in any walk in life), and expect the same in return.
 

KAMAZON

Golden Member
Apr 4, 2001
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www.alirazeghi.com
Well here's my scoop. 5 years ago, when I was pretty young I was working full time at The Good Guys, then later I was an employee of Best Buy. Regardless, I liked good guys more. When it came time to selling warrenty at the good guys, I was a top notch seller. Always published in the newsletters and such because I BELIEVED IN IT. I bought it for everything I bought. I paid $10 for a $15 speaker!! Why? Cuz at th egood guys, it's a brand new unit every time you send in a speaker. If htey don't have it in stock, they give you a better one. Best Buy, well man they got some mean policies. Try: SWAT. It means Sell Whats Available Today. They do give you a presentation training video which basically tells you to ask the customer 3 times before you back off. Then let the cash register people at em.
 

sabka

Senior member
Jan 10, 2001
407
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<< Try: SWAT. It means Sell Whats Available Today. They do give you a presentation training video which basically tells you to ask the customer 3 times before you back off. Then let the cash register people at em. >>



That's common practice in 90% of the retail stores. Doesn't matter if it's Cloths, Bras, TV's or Cars.
 

CentralScrutinizer

Senior member
Aug 9, 2000
585
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<< That's common practice in 90% of the retail stores. Doesn't matter if it's Cloths, Bras, TV's or Cars. >>




I'd like to meet the girl who gets asked three times to buy an extended warranty on a bra. She must have some rack!
 

IndyJaws

Golden Member
Nov 24, 2000
1,931
1
81


<< I'd like to meet the girl who gets asked three times to buy an extended warranty on a bra. She must have some rack! >>





There's always SWISS: Sell What's In Stock, Stupid.
 

wesbc

Senior member
Jul 2, 2001
637
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0
This is very good information as I am currently looking into a new TV. If buying there "Protection Plan" will give me the best price, Great! What I want to know is if the Plan can be refunded afterward. On the link it states you could as long as it does not state it's a package deal. Does anyone have any experience in returning Service plans?
 

alladin

Member
Jan 24, 2001
42
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you can return the service plan, but you have to go through a whole lot of listening to the customer rep. It's annoying, but if you got the patience, you can return it.
Also, for the best deal, try getting an open box item and buying the service plan. i got the ati agp tv out 32 meg video card (i forgot the name) for 60 bucks because it was open box and i bought the service plan. THIS ALSO WORKS ON COMPUTERS. about 2 1/2 years ago, i was able to buy a 1600 dollar computer, which was open box for about 950.
 

Fritzo

Lifer
Jan 3, 2001
41,892
2,135
126


<<

<< I'd like to meet the girl who gets asked three times to buy an extended warranty on a bra. She must have some rack! >>





There's always SWISS: Sell What's In Stock, Stupid.
>>



Or GACAS:

Give Away Crap that Ain't Sellin'
 

hashbrowns

Banned
Aug 10, 2001
348
0
0
interesting thought about the whole BB thing.

for the most part i think its agreed that most things that BB sells we can find them for cheaper online somewhere.

IMHO BB is a good place to compare products and browse around for what you actually wanna get cheaper online.

the only time i really buy stuff from there is if i really need it and it doesnt cost that much to begin with.

a good post tho, thanx southcentralrain
 

SeiyaMan

Senior member
Oct 6, 2001
260
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0
That long essay is very true. I had a friend working at CC and he gets good discount. 50% off on accessory, such as Monster Cables. About 30-40% on home entertainment center, speakers, subs, receivers... Very good discount on tvs and others. This is also true in other businesses as well. For example, Banana Republic employee gets 50% off on new items. [/drool...]
 

Heinrich

Golden Member
Jul 28, 2001
1,341
1
81
I had a much easier method for getting a great price on an HDTV. I found the Toshiba 61H71 at Continental Trade for $1980. I went to Sears during a 10 percent off sale and told them that site was having a sale with $40 shipping. I got the set for $1980-$198+$40=1842 plus VA sales tax was about $1900 total. Go to Best Buy or Sears and you will see that set on display for $2699 normally, on sale for $100 or $200 off that price plus delivery of $100.
 

Burnt

Platinum Member
Mar 20, 2001
2,211
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0
Keep in mind that the sales people at best buy don't push you for the psp because they just want to and because they "love" bestbuy, they do it because there's usually a manager or supervisor breathing down there neck. I worked at best buy and after a year, I had basically had enough and quit (it was also time for college). But that thread is very good and helpful...
 

UpChuck

Member
Jul 28, 2001
36
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0
The best tactic for getting the best deal at an electronics retailer is---
Shop around at their competitors (X).
Get an idea what price they will drop to (Y).
Subract 10%. (Y-10%)
Go to reputable large retailer (CC, BB).
Tell them you can get X there for (Y-10%).
Tell them you only buy products there because you appreciate nice sales people & like their warranty plans.
Have the item put on screen (ring it up) as for sale WITHOUT warrranty (makes sales MGRs and Sales Droids Drool at the Possible Commission\Warranty Sale).
Tell them you will do the whole shebang for $100 less WITH the longest warranty avail.
Pay for Item.
Return Warranty.

Works every time- trust me.
 

seniorguy

Member
Nov 8, 2001
38
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0
Quite a few consumer companies you worked for provide some discount for employees (hourly as well as salary) as part of the benefit package. One of the best benefits working for a US motor company is that you can get cars at close to wholesale level. You can get up to a few per year. You can get the same price for your immediate family (not cousins or uncles). It makes car buying an enjoyable experience instead of worrying about haggles with salepersons. Car prices are fixed no matter which dealer you go to. Each car company has a similar plan that varies in minor detail except for non-US based car companies. Dealership got about 6 percent commission in addition to the bonuses above quote. Most people already know what kind of car they are going to get under the employee plan anyhow, salesperson makes it up by volume since they spent less time on each customer on the average.

You can save hundreds of dollars for car ownership, especially when you are leasing nowadays. When you lease car under the employee plan, you are paying the different between the whole price and the residue value after incentive common to all buyers. Most of the time when you see an ad on the newspaper about leasing, it shows how much you are paying a month but NOT the discount you actually for the car. It used to be for hot selling trucks, you were actually paying close to MSRP. To quote an example, when the first big SUV came out a few years back, the residue value for that truck after two years is 76% of MSRP. Employee pays 85% of MSRP. So ownership for two years is 9% of the MSRP of the truck plus financing cost. You are taking about a car valued at $30,000, and 9% is about $2,700 or $115 a MONTH. With financial cost, the end cost for leasing that NEW HOT big 4-wheel drive SUV is about $280 a month vs. over $550 a month for any John Doe coming to the dealer's door. (During last two years, the same car for employees was up to about $400 due to lower residue value) Even now, with incentive, the average lease for employee for a brand new small 4-door is about $200-220. This deal is not as good if you are leasing a family sedan or personal luxury car since the residue value is low and most car buyer get close to wholesale price anyhow.

During the last few years when car companies are buying European car companies, employees can also lease SELECTIVE luxury model at wholesale too. Except for the old Chrysler company in which the former US employees are NOT eligible for Mercedes, Ford employees can lease Jaguar, Volvo and Mazda (Not Auston Martin). It used that GM employees had to wait for the lotto for a corvette when it was HOT.

When you are the management of the company, there is an even better deal. When you achieve that level, you can lease a car from the company for about the cost of about 1/60 of the value of the car a month. Now hear this, you get a new car every year, with no mileage limitation AND full insurance coverage. No where in the world except in Detroit suburb you will see so many TEENAGERS driving brand new cars such as Firebirds, Mustang convertibles and even Jaguar, in the street and at the local high school parking lot. Insurance coverage for any teenager is a few THOUSANDS a year. There is no deductible for accidents. It is actually saving money to let your teenager drive you luxury car than to buy a car for him/her. When your car is in the shop, you can check out a pool car (it may be a luxury car or van). For manager level, you have two cars. For executive level, you get cars free, also with fuel refill and wash EVERYDAY. In other words, major decisions were made by persons who DON'T have to pay for the car or worry about car maintenance. This factor as well as the fact that Wall Street like to see good profit margin and higher revenue, no wonder regular people are seeing sticker shock.

A little fact that not many people know is that if when you have a friend who works for the motor company, he/she can sponsor you for a car at 3-4% above dealer cost. You don't have to be his/her relative. As long as he/she is OK to sponsor you, that's all that take. He/she will provide you with an authorization, then you can go to most dealership for any car of you choice, no haggling required. On average, you can save close to $1,000 just by asking. Motor companies absorb part of the cost.

This is getting off topic and I am closing this now.


 
Aug 18, 2001
169
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0
Best Buy employees who want to earn some cash private message me if you would like to purchase large ticken items for me at employee price and I'll gladly pay your a fair finders fee.

Before you some of you (the ethics police) all crap on me consider that I never pay retail (I buy large ticket items from online usually and bust out Amex Blue all the time). Basically Best Buy is not losing a sale because I would never pay top dollar for something large from them. Consider that the employee gets a great deal for little effort. Consider that I get a great deal (this is the best part ). Finally, consider that Best Buy does make a sale on a large ticket item and makes a small profit that they would never have made.
 

UpChuck

Member
Jul 28, 2001
36
0
0
Um, that's illegal- the employee would be stealing.

Trickery in the sale is fun because you take advantage of people's greed, stealing sucks because it is wrong.
 

So SimpaL

Member
Jan 13, 2000
192
0
0
Upchuck,

Did you read his reply on the bottom??

How would it be stealing if b&m stores still make a tiny percentage on employee purchases?

Like he says:
god forbid a major retailer only makes 100 bucks off you instead of 1000 ...

I don't really see anything wrong with that.

The bottom line is the more *effort* you put into a deal, the more *benefits* you will get out of it.



And no, no one is losing money and it translates into a win-win-win situation: store&managers -- sales people -- you


 
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