Best Buy PDA Service Plan Changes!!!!

[InverseOfNeo]

Originally posted by: GetReal

Originally posted by: freebee
Which is why you should get the Staples plan which just gives you the money back....sell the old one of ebay or get it fixed. You don't have to return the old product to get the refund....they take your word for it.

That may have been possible in the past under Staples old PPPs (Product Protect Plans) , but this is NOT possible under their current PRPs (Product Replacement Plans). Staples switched to PRPs effective 3/31/2002. When you file a "claim" under the new PRP, you must return the defective unit to Warranty Service Corporation and they will send you at your discretion either a free replacement product (may be refurbished), an equivalent unit (may be refurbished), or a Staples GC prorated to the "market value " of your covered item at the time fo the claim. The Staples GC is NOT in the amount of your original purchase price. Here is the link to register or file a claim under Staples new plan. You can thank the frequent abusers of these programs for the recent changes. All of the retail stores that I can think of have swiched to similar product replacement plan policies due to abuse.

That is untrue. With a PRP, the product will not be replaced by the Warranty Service Corporation. You will recieve a Staples GC with the amount you purchased it for plus tax, i.e. if you bought a printer for $150 with a PRP then you will get a GC for $150+tax. I know this to be a fact because I work at Staples and I sell them.