BestBuy lies, claims another victim

[BladeVenom]

Friends don't let friends shop at Best Buy.

 

[Dulanic]

News at 11: A sales person lied to make a sale.

Seriously, everyone should know not to believe their bullshit. ALWAYS read the fine print before hand. If they claim something, make them back it up with the contract in writing. Make them point out the line where it says that.

 

[wayliff]

See if your credit card automatically extends warranties or offers a broken item replacement. American express does.

This! I don't buy any warranties and just buy my stuff with AMEX.

I have had to use it twice. Once for $20 headphones and another time for a ~$110 motherboard. Both times I just called and within days I got a response and was given full credit in my card so I could buy a replacement.

I don't have experience with more expensive items but so far it has been good to me.

 

[Anubis]

This! I don't buy any warranties and just buy my stuff with AMEX.

I have had to use it twice. Once for $20 headphones and another time for a ~$110 motherboard. Both times I just called and within days I got a response and was given full credit in my card so I could buy a replacement.

I don't have experience with more expensive items but so far it has been good to me.

it works with more expensive stuff like 2000$ Plasma TVs

i love AMEX

 

[sourceninja]

I love their scratch warrantee's for xbox games. I go to the same bust buy, I typically have the same cashier, and she asks me every single time.

Yes, I'll pay $4.00 more for a game I'm going to trade into gamestop in a week or two. (I'd buy from gamestop, but BB typically gives pre-order bonuses even when you don't pre-order and they don't open new games to remove things from them.)

 

[waggy]

while i have no sympathy for anyone that does not read the warranty before buying it. I do know that BB lie (they tried it with me on my TV) about them. I really wish the they would get nailed on it.

 

[moshquerade]

Friends don't let friends shop at Best Buy.

Meh, they did well by me. I got 2 cheap touchpads recently.

 

[lord_emperor]

I really don't get the point of encouraging lying to sell these things. After all, they basically just caused your friend to never buy another extended warranty from them ever again. Hell he may never buy anything from them again.

Doesn't matter, they made more money on one warranty than selling $10,000 of hardware.

 

[AMDZen]

I worked there for a while in my teen years, I can vouch for the fact that BB is a piece of shit and you don't always want to buy their PRP (Product replacement plans) or PSP (product service plans) on a lot of their stuff.

It used to be that the PRP really was that, and for cell phones it was very useful as it worked as advertised. I saw it happen while I worked there. I worked in the computer department of course, and our PSP's were useless on a lot of the computers because our service department was useless. However, there were some machines (eMachines for one example) which we never tried to fix and classified them as DIVO. Basically designating that the machine was to simply be replaced. I can't tell you how many people came in with broken eMachines that were 2-3 years old and got a brand new one no questions asked.

However you had to work there to know which items were smart to get the PSP or PRP on and which items weren't. This "Black tie" thing is clearly different then what it was like when I worked there which was more than a decade ago.

 

[VirtualLarry]

Normally, I never buy extended warranties either but I did make an exception when I bought my first Xbox at Best Buy due to all the problems I heard about. At the time, if your Xbox died, you could either send it to Best Buy and you'd get a gift card equal to your purchase price or on some occasions, you could take it in to a store and convince them to swap it out.

I wound up using the warranty twice and both times, was able to upgrade to newer Xbox packages. Best Buy must have been losing money on that big time, because they eventually changed the policy to what the OP is describing -- they just take the dead box and send it in for repairs and I think you get a refurb or your repaired console in return. WTF? That is exactly what happens if you use Microsoft's warranty service.

When was that true? Perhaps I can find a date range to correlate with? Because if policy was X, when my friend purchased it, then just because their current policy is Y, doesn't mean that they don't have to provide X to my friend.