I was in my Best Buy today and had so much trouble with the CSRs. I was getting two of the Platinum Hits (for the $10 GC), and I handed her 2 of the $5 coupons. Since the computer (or the programmer that designed it) is too dumb to realize that each game should have 1 coupon applied to it, it wouldnt take a 2nd coupon. So she calls another CSR. The other CSR says that it wont work because I'm not allowed to use the coupons and still get the GC. I told her it doesnt say so in the ad. She says since the coupon says it cannot be combined with any other offer, etc. I cant do it. Dammit...I hate BB...I swear, they are soooo YMMV sometimes.
Also, I went in to buy a CD that was advertised. I couldnt find it, so I get the guy to help me. He doesnt leave his computer and says go look there, I look and tell him it's not there. He says they dont have it then. So I goto Customer Service to see if another store has it. The CSR says that his computer says he has 3. I said your employee said he doesnt. CSR calls another employee and says bring this CD. Guy comes back in 2 minutes with the CD. The first guy was still typing away on his dumb computer.
On a lighter note, I compensated by getting a raincheck for a harddrive where the ad says "no rainchecks" =)