Question Bizarre Outlook 365 issue (oauth), Win11

mikeymikec

Lifer
May 19, 2011
18,775
11,697
136
A customer wanted me to set up several Google-hosted e-mail accounts; the first two were gmail addresses.

For the first two I used the standard account setup wizard, simply entering the gmail address and telling it to add it. It went through the oauth authentication process with a small window successfully. The rest were domain name addresses hosted on Google Workspace and the same routine didn't do it so I selected the 'manual' option, specified Google as the account type, put in the e-mail address, password, standard gmail server details, then an oauth window popped up. For something like 2-3 accounts this worked fine, then the last couple refused with the small window complaining that I wasn't using a secure browser.

Things got weirder when I clicked on 'learn more' on the page then an *Internet Explorer* window popped up!

Googling for the problem suggested a couple of solutions such as manually setting Edge to disable "IE mode" (which allows a site to be loaded in Internet Explorer), as well as adding Google to the 'trusted sites' list in inetcpl.cpl, setting Edge as the default browser etc but none of these helped. If I ran 'iexplore' from the run prompt it fired up Edge as I would expect on Win10/11. There's no option in the 'Add/Remove Windows features' UI to remove IE (interestingly on Win10 there is), and Windows wouldn't let me rename ielowutil.exe (which was getting spawned by Outlook).

My only theory is that an update came in while I was setting up accounts to cause the problem, but I'm not particularly satisfied with that theory. What update would enable IE?

Also, on my Win10 VM with Office 2021 installed I just tried to add a Google account using either method I described and both methods resulted in a discrete Edge window being spawned rather than any kind of "I'm masquerading as part of Outlook" window.
 
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