Question Black screen when playing videos with RX 5500 XT

[rogerdv]

I just got a new card and Im trying to sell my old RX 5500 XT (model Challenger OC Edition, from Asrock). A buyer came yesterday, but today calls me to tell me that after some minutes, the screen goes black with audio still playing, and system needs to be shutdown. He tried on 3 different PCs and the only common thing among all of them is that they have different Z chipsets. Im googling about and cant find any reported incompatibility, does somebody knows about some obscure or rare condition that makes the card fail with Z chipsets? Or any other possible cause?

 

[In2Photos]

Did they remove the old drivers before installing the new ones? Especially if they had an Nvidia card previously. Use DDU to remove old drivers, install the new ones and try again.

 

[rogerdv]

Did they remove the old drivers before installing the new ones? Especially if they had an Nvidia card previously. Use DDU to remove old drivers, install the new ones and try again.

The first PC had an Nvidia card previously, but the others were using AMD cards.