Originally posted by: N8Magic
Summary: BlackBerry Infrastructure Outage
Impact: The following services will be restored once the incident has cleared: BlackBerry Internet Service subscribers will be unable to receive messages and will receive an "x" when sending messages. Subscribers will not be able to access Subscriber Website, self-provision, create new accounts, or integrate new ISP accounts. BlackBerry Internet Service resellers will not be able to access Admin Website to activate subscribers. Provisioning resellers will not be able to access the provisioning site for service activations/deactivations. Carriers will not be able to provision (activate, deactivate, suspend or resume) Relay-access services either through the web user interface or the XML interface. BlackBerry Enterprise Clients will lose their connection and not be able to reconnect and new users will not be able to register their devices. BlackBerry Internet Edition, paging subscribers, PIN to PIN and Desktop Redirector users, will not be able to send or receive messages.
Subscribers will be unable to use Relay Roaming. [0491]
Ticket Number: BB77003
Incident Window Start Date and Time: 17 April 2007 20:11:20 (EDT) Downtime Duration: Ongoing % of Subscribers Affected: 100.00 (estimated)
Originally posted by: N8Magic
Summary: BlackBerry Infrastructure Outage
Impact: The following services will be restored once the incident has cleared: BlackBerry Internet Service subscribers will be unable to receive messages and will receive an "x" when sending messages. Subscribers will not be able to access Subscriber Website, self-provision, create new accounts, or integrate new ISP accounts. BlackBerry Internet Service resellers will not be able to access Admin Website to activate subscribers. Provisioning resellers will not be able to access the provisioning site for service activations/deactivations. Carriers will not be able to provision (activate, deactivate, suspend or resume) Relay-access services either through the web user interface or the XML interface. BlackBerry Enterprise Clients will lose their connection and not be able to reconnect and new users will not be able to register their devices. BlackBerry Internet Edition, paging subscribers, PIN to PIN and Desktop Redirector users, will not be able to send or receive messages.
Subscribers will be unable to use Relay Roaming. [0491]
Ticket Number: BB77003
Incident Window Start Date and Time: 17 April 2007 20:11:20 (EDT) Downtime Duration: Ongoing % of Subscribers Affected: 100.00 (estimated)
RIM's Blackberry knocked offline
Ongoing problem halts Western hemisphere traffic, company seeks to restart system, according to a TV report.
April 18 2007: 7:19 AM EDT
NEW YORK (CNNMoney.com) -- A massive system wide failure of the BlackBerry network has brought emails to a halt for user's of the handheld communication devices Wednesday morning, according to a report from a New York TV news channel.
The problem, which started at 8 p.m. ET Tuesday, affected Blackberries throughout the Western hemisphere by preventing emails from being pushed to the handheld devices, according to WNBC.
Research in Motion (Charts), which makes Blackberry device and runs the system, was not immediately available to comment on the outage.
Research in Motion is trying to reset the system but expects the problem to last into the morning, the report said.
Even when the system is reset, users will experience delays as the company processes through the backlog of email messages, WNBC reported.
As of Wednesday morning the Blackberry Customer Support Center has a recorded message that says the following: "Please be advised that we are currently experiencing service interruptions that are causing delays in sending and receiving messages."
"We apologize for the inconvenience and will provide updates as soon as they become available," the message said.
Originally posted by: MrLee
Our Helpdesk was just emailed this:
RIM's Blackberry knocked offline
Ongoing problem halts Western hemisphere traffic, company seeks to restart system, according to a TV report.
April 18 2007: 7:19 AM EDT
NEW YORK (CNNMoney.com) -- A massive system wide failure of the BlackBerry network has brought emails to a halt for user's of the handheld communication devices Wednesday morning, according to a report from a New York TV news channel.
The problem, which started at 8 p.m. ET Tuesday, affected Blackberries throughout the Western hemisphere by preventing emails from being pushed to the handheld devices, according to WNBC.
Research in Motion (Charts), which makes Blackberry device and runs the system, was not immediately available to comment on the outage.
Research in Motion is trying to reset the system but expects the problem to last into the morning, the report said.
Even when the system is reset, users will experience delays as the company processes through the backlog of email messages, WNBC reported.
As of Wednesday morning the Blackberry Customer Support Center has a recorded message that says the following: "Please be advised that we are currently experiencing service interruptions that are causing delays in sending and receiving messages."
"We apologize for the inconvenience and will provide updates as soon as they become available," the message said.
Can someone answer this for me so I look like a smart person before everyone else walks into the office. What role does RIM play as far as connectivity is concerned for blackberries? I mean we purchase our phones from Cingular and have a BB Enterprise Server to admin. the data. Does cingular purchase the data service from RIM and they actually handle all of it or what?
MrLee
Originally posted by: iamwiz82
Odd...
I got messages at 11:26PM last night, before your post.
Originally posted by: MrLee
Can someone answer this for me so I look like a smart person before everyone else walks into the office. What role does RIM play as far as connectivity is concerned for blackberries? I mean we purchase our phones from Cingular and have a BB Enterprise Server to admin. the data. Does cingular purchase the data service from RIM and they actually handle all of it or what?
MrLee
Originally posted by: N8Magic
Originally posted by: MrLee
Can someone answer this for me so I look like a smart person before everyone else walks into the office. What role does RIM play as far as connectivity is concerned for blackberries? I mean we purchase our phones from Cingular and have a BB Enterprise Server to admin. the data. Does cingular purchase the data service from RIM and they actually handle all of it or what?
MrLee
As the wiz said, *all* messages and Outlook/Notes data are channelled through the RIM relay service before being sent to the various wireless carriers and then to your device. It is a single point of failure, and something RIM will likely have to address in the future.
Think of it this way, Cingular (in your case) is just a reseller of the Blackberry "service". They only provide the wireless connectivity to RIM that they would otherwise not have.
Originally posted by: iamwiz82
Originally posted by: MrLee
Our Helpdesk was just emailed this:
RIM's Blackberry knocked offline
Ongoing problem halts Western hemisphere traffic, company seeks to restart system, according to a TV report.
April 18 2007: 7:19 AM EDT
NEW YORK (CNNMoney.com) -- A massive system wide failure of the BlackBerry network has brought emails to a halt for user's of the handheld communication devices Wednesday morning, according to a report from a New York TV news channel.
The problem, which started at 8 p.m. ET Tuesday, affected Blackberries throughout the Western hemisphere by preventing emails from being pushed to the handheld devices, according to WNBC.
Research in Motion (Charts), which makes Blackberry device and runs the system, was not immediately available to comment on the outage.
Research in Motion is trying to reset the system but expects the problem to last into the morning, the report said.
Even when the system is reset, users will experience delays as the company processes through the backlog of email messages, WNBC reported.
As of Wednesday morning the Blackberry Customer Support Center has a recorded message that says the following: "Please be advised that we are currently experiencing service interruptions that are causing delays in sending and receiving messages."
"We apologize for the inconvenience and will provide updates as soon as they become available," the message said.
Can someone answer this for me so I look like a smart person before everyone else walks into the office. What role does RIM play as far as connectivity is concerned for blackberries? I mean we purchase our phones from Cingular and have a BB Enterprise Server to admin. the data. Does cingular purchase the data service from RIM and they actually handle all of it or what?
MrLee
All Email/Calendar/Task/Contact data is relayed through RIM's servers.
Noice! RIM tech support is far from cheap so they are doing you a big favour!Originally posted by: iamwiz82
Originally posted by: N8Magic
Originally posted by: MrLee
Can someone answer this for me so I look like a smart person before everyone else walks into the office. What role does RIM play as far as connectivity is concerned for blackberries? I mean we purchase our phones from Cingular and have a BB Enterprise Server to admin. the data. Does cingular purchase the data service from RIM and they actually handle all of it or what?
MrLee
As the wiz said, *all* messages and Outlook/Notes data are channelled through the RIM relay service before being sent to the various wireless carriers and then to your device. It is a single point of failure, and something RIM will likely have to address in the future.
Think of it this way, Cingular (in your case) is just a reseller of the Blackberry "service". They only provide the wireless connectivity to RIM that they would otherwise not have.
Going through your wireless provider is a good way to get RIM support without paying the big bucks, as well. Usually Cingular will just conference me in with a RIM support person and then I can get the BES answers I need
Originally posted by: Feldenak
I haven't received any email today (yet...that'll last about 10 more minutes) but I was able to send from by BB at 7:45 CDT.
Originally posted by: NoMoMoney
Woohoo.. Palm Treo FTW.. wife has a blackberry and loves it, but she isn't getting any e-mails today.