Then is all the hubub about that specific circumstance? Why are those astronauts stuck up there for almost a year at this point?
There were two significant problems with this Starliner. One was a helium leak before launch that got worse after launch.
We assessed it before launch and decided it was pretty well understood and even if it got worse we’d be fine. What we saw on orbit didn’t change that original assessment.
The other problem and the one that is preventing them from coming home is 5 of the 20+ Reaction Control Thrusters had performance issues. They had to delay rendezvous with the ISS and perform troubleshooting to recover some of the thrusters before docking.
If enough RCS thrusters fail while trying to deorbit it would be catastrophic. We had seen similar problems on the previous unmanned flights. The problem was supposedly identified and adjustments made to how the thrusters work to prevent it. While it looked better during ground testing it didn’t catch the actual issue.
Testing done this summer to try and replicate the issue showed a different issue that’s not well enough understood to feel comfortable letting them nominally come home on Starliner.
So the decision is to come home on a dragon. Crew-8 which is up there right now and comes home later in September has 4 seats and 4 regular crew assigned. We’d prefer from a safety stand point to have them come home in suits in a seat. Which means flying Crew-9 with 2 crew instead of 4 and having Butch and Suni take over for 2 of the astronauts who were supposed to fly. They would then cover the 6 month increment before coming home as part of Crew-9.
NASA doesn’t have a spare vehicle sitting around to fly up and take them home so the safest and least impactful way home is to integrate them into Crew-9 / Increment 72.