Happy New Year to me: I got screwed by Comcast. I setup High Speed Internet three months ago and the customer service agent guaranteed me a locked in rate of $29.99 for an entire year. Also got 3 months of Expanded Standard Cable at $19.99. 3 months later, I get a bill saying everything has reverted back to full price. I call Comcast Customer Service and get a nice lady in the billing department who tells me that the offer I was given was 3 months of HSI at $24.99 and nothing else. She transfers me to the Retention Department with the promise that they'll "help me sort it out."
The agent from the Retention Dept. turns out to be a monster prick who, upon hearing my explanation about the guaranteed HSI rate, claims that Comcast would never make that sort of offer because it doesn't make any business sense. I assure him that I was offered such a thing and he claims that all calls are taped and that if that were the case, they'll find the agent who made the claims and deal with him accordingly. I didn't think to bring up the point that if all the calls were recorded, they could then track down the call where the deal was made and uphold the offer that was given to me. Oh well.
I ended up asking him if there was any way for Comcast to uphold the rate I was guaranteed and he sounded incredulous at the very thought. "Are you suggesting that we apply another promotional rate to your account?" he asked. Jerk. He then lectured me again about sound business practices, put me on hold for a minute, offered me some dinky discounts that didn't come close to matching what I had been offered and acted like I was lucky that he was even considering giving me a deal at all. I ended up having him cancel everything and have already filed a complaint with the BBB. FTC is next, followed by a long letter to Comcast executives, not that it'll do any good.
I'm shopping around for a DSL provider and a dish and the best part of it all is, that I'll probably end up with a bill that's roughly the same as the one I was paying Comcast, promotional rate or not. The bastards.