Waiting for my new hardware, wtf is taking so long? UPS drivers celebrating new years all week I guess, cant drink & drive, what a lame ass law
Originally posted by: onemo
Me: Smoked BFG 6600gt OC PCI-e 128 meg
BFG warranty support: We're out of 6600gt's, will you take a 6800gt Ultra OC PCI-e 256 meg?
Me: Yup
Originally posted by: SJetski
Winning bid on ebay for a new Sanyo PLV-Z2 front projector for $799 AC, 1280x720p native.
$800 + $24 ship - $25 paypal coupon = $799 shipped
All that from an authorized Sanyo dealer w/their own repair facility + 3 years warranty (free express shipping on the repairs, both ways!)
Z2 specs: http://www.projectorcentral.com./Sanyo-PLV-Z2.htm
Froogle: http://froogle.google.com/froogle?btnG=...z2&lmode=online&sa=N&lnk=next&start=20
Originally posted by: Wonester
This is a serious MOAN.
In early November, I purchase over 1700$ worth of hardware from Newegg. One item is a Thermalrock eclipse case, purely chosen because of the review it received in the anandtech case roundup awhile back. Well I got the items to build a new PC and the case comes a couple days later with the front door panel broken. Ok no big deal, call for RMA and order another one, Im assured by Newegg customer service this is the best bet. Few more days pass by, second case comes, same exact thing, front door panel is cracked at the hinges. I call Newegg once again and request an RMA on the second case. I also order a third case only using Fedex this time and not UPS.
With a third, undamaged case I am finally able to complete my X2 4800+ system, and what a beast it is. A couple weeks go by and I still have 2 broken cases and no RMA numbers. Finally late november I get one RMA number for one case. So I call Newegg and request they supply me with the second cases RMA so I can send both back at the same time. No dice. So finally mid december I call Newegg yet again worried that since I had made the RMA calls early November I was soon going to risk my one and only RMA number expiring. Im told I should have the second RMA within a couple days, and receive a personal email a few days later from a customer service rep with 2 solid RMA numbers for each case. Good deal, back in business and I ship the two cases UPS, at $70 in shipping costs. So at this point in time Im expecting a refund of two cases, two shipping fees, a $25 inconvienence refund, and the $70 it cost me to send them back, almost $400 total.
December 28th, Newegg gets my cases according to my tracking numbers. Ok 2-5 business days Im expecting refunds. A week later, nothing, and to my amazement Newegg.com actually shows one of my "solid" RMA numbers as void, yet a mysterious third RMA number pops out of nowhere. But I did not send my case back with this third RMA info, thinking oh god this is going to confuse them now, they have one case with a right RMA and one case with the wrong RMA, but there actually is a third RMA number for this case.
A week or so into January I call Newegg, and request a CS manager. I tell my horrid tale and he assures me it will get taken care of ASAP. Two weeks later, nothing, no emails, no calls, no change on the website. So I call again, requesting the same manager so I can call him out, only Im transfered to some other lady whom was told by the guy I wanted to "take care of me." So I tell her my story, thinking she'll understand it all and I should see results then in a couple days. January 26th, FINALLY I see one case, one shipping fee, and the $25 refunded back to my card. But here is the kicker, they refunded the cost and shipping cost of the third, undamaged case, which was actually a highly discounted shipping fee due to my first couple cases, so they are screwing me out of my fully paid shipping fees. So I wait, and wait, and no more changes to my account for a couple weeks, thinking maybe they would remedy the situation on their own....MEEP WRONG.
Febuary 10th, I call Newegg again, this time I am actually expressing how unsatisfied I am for the first time. I tell my tale yet again to a new customer service agent, and request to speak to the same manager from before. Only that never happens, so the customer service lady takes the brunt of my rant and apologizes. 45 minutes later she finally understands the whole picture, and knows what is left to be done. She promises to take care of it. Luckily she actually followed through, and Feb 15th I finally got the remaining balance due to me credited to my card. All this without a single bit of compensation for something that started 3 months earlier and should have only taken a couple weeks. Buyer beware.