I realize I've been guilty of rushing to the defense of Newegg any time anyone says the slightest mean thing about them, but now they've elected to screw me over as well.
A few days ago I made an order for around 700 bucks, but then when I saw the confirmation screen, I realized I'd purchased the wrong item. So I immediately cancelled the order, literally within seconds of making it. I've cancelled orders there before so I knew if I cancelled it immediately there should be no problems.
I wake up the next morning, and I see that Newegg charged me anyway. Confused, I did a live chat with them, and they said I didn't cancel the order until an hour after I made it. I informed them that wasn't the case, I cancelled it immediately, and they simply said "Wait 2-3 days, the hold on your account will go away." He said they'd done an electronic release authorization and there was nothing else they could do. A little irritating, but whatever, I guess I brought it upon myself by cancelling an order.
So last night at midnight I check my account, and the hold is gone. Awesome! So I go to bed, and wake up this morning. NEWEGG CHARGED ME AGAIN. So I got in touch with live chat again, and asked them what the heck happened, and got the response "Well, sorry. Wait 2-3 days and the charge will go away" The guy absolutely refused to help.
I realize 700 bucks isn't an exorbitant amount of money, and I can't really complain too much about the first charge, even though I DID cancel it immediately, but to charge me immediately again? On an order that was cancelled THREE DAYS ago? And now they're refusing to assist at all in figuring out what happened. Ridiculous.
Cliffs: Newegg sucks.