~~~~ Brag & Moan ~~~~

[Agentbolt]

Well I'm sure most people would agree, but what did you want the 2nd guy to do?

How about an apology? How about contacting my bank to tell them to release the second charge? How about not making the second goddamned charge in the first place? These are all things Newegg should've been able to do.

 

[pcslookout]

Cry me a river
Oh cry me a river
Oh will you please

Cry me a river
Oh cry me a river
Oh will you please

 

[Steve]

Is NeweggSupport aware of this thread yet?

 

[Agentbolt]

Is NeweggSupport aware of this thread yet?

I doubt it. My faith in Newegg support is hardly rock-solid after the previous thread and how helpful their live chat have been.

If this comes off as whining, whatever. I'm simply saying I'm done blindly defending Newegg after every complain I've been hearing lately. They are obviously not the same company they were 3 years ago.

 

[13Gigatons]

It's really really really really important to make sure you have your order straight before clicking confirm.

 

[RadiclDreamer]

It does take a bit for charges to disappear once they have done a refund. Its not like the money is actually gone

 

[AlgaeEater]

As much as I love Newegg, they have wronged me a couple of times too. But I still order from them, and 9 out of 10 times its a great and pleasant transaction.

When my Sapphire card blew up, Newegg RMA stated that you didn't need to send back the accessories that came back with the retail version of the card ONLY if you were asking for a straight replacement of the card itself. If you ask for a refund / full replacement (Which literally means giving you an entirely new replacement including box, accessories, etc), then you have to send back all the included accessories and original packaging.

It's not tricky print or strange wording, it's just not very bolded out on their RMA policy. Luckily I always send all my stuff back with all the originals because worst case scenario, they just send it all back to you.

Sorry to hear this wasn't resolved in your favor.

If misery loves company, I'll list Newegg goofs for me:

1) DOA Evga 7600GT
2) Wrong item : EIDE Phillips drive sent instead of SATA Phillips
3) 18 days before dead Sapphire 1900

All my RMA's went without a hitch though.

 

[videogames101]

Newegg=best shipping ever+good prices+great service+wide selection+great search functions+great payment methods+anything that makes a website good

/thread

(Even if they follow the industry standard of matching serial numbers, cough)

 

[Ns1]

the silence from neweggsupport is deafening

 

[eplebnista]

Originally posted by: amddude
Newegg has always been good to me

Same here. :thumbsup:

 

[herkulease]

interesting. my order for a x1950xt. I looked at the invoice on newegg.

no serial number is listed.

luckily I only have one card but I'd hate to have something like serial # doesn't match. should a problem come up.

 

[Steve]

NewEgg is love.

 

[waggy]

Originally posted by: Jschmuck2

Originally posted by: waggy

Originally posted by: NeuroSynapsis

Originally posted by: waggy

Originally posted by: NuroMancer
I like how he expected a immediate response on the weekend

Along comes monday, and hark! a response, how shocking....

I like how he called BEFORE the weekend and they didnt do jack shit. UNTIL he complained on line.

Story of every "newegg fucked me in the ass" post on ATOT

true. and it shouldnt take bitching about it before something is done.

So where do you buy your stuff? I'll bet the support isn't as good.

err where did i say that i do not buy from them?

also if you read the thread i posted "though Neweggs quality of service has gone down (a lot) they are still one of the best around"

 

[montypythizzle]

I LOVE buying from Newegg. Never returned anything to them. TigerDirect did PMITA over a DVD burner, still never got it RMAd, ended up throwing it away at least a year after.
I just love Newegg's ordering process. Hate UPS though, they smash EVERYTHING, they should have an option for USPS, but I love tracking my packages from CA to IL .

 

[rogue1979]

Originally posted by: pontifex

Originally posted by: SilthDraeth

Originally posted by: rogue1979


I own a computer repair business and in the last five years have ordered over $30,000
in parts from newegg. I have had very few problems, and when I did they always took care of it without any hassle.

Since you own a computer repair business, have you never made a mistake with a customer's computer? Have you ever had a customer get upset at your level of service?

You said yourself, you have done over 30k in business with them, and have rarely had problems, and when you did they fixed the problems. So now, one bad experience, and you are ready to drop them all together?

Hopefully this gets worked out.

Just sounds like a case of the usual ATOT over-reaction/over-exaggeration.

Your missing the point......

It would have been OK for newegg to make a mistake. I called them on the phone and gave them an opportunity to fix the mistake. They did not!


Yes, I have made a few mistakes with customers. I apologize and make it right, not make it difficult or impossible. A mistake can be an opportunity if you go the extra mile to make someone happy, loyalty is pretty much guaranteed. If you take the "too bad" attitude it works the other way....

 

[pontifex]

Originally posted by: SilthDraeth

Originally posted by: rogue1979


I own a computer repair business and in the last five years have ordered over $30,000
in parts from newegg. I have had very few problems, and when I did they always took care of it without any hassle.

Since you own a computer repair business, have you never made a mistake with a customer's computer? Have you ever had a customer get upset at your level of service?

You said yourself, you have done over 30k in business with them, and have rarely had problems, and when you did they fixed the problems. So now, one bad experience, and you are ready to drop them all together?

Hopefully this gets worked out.

Just sounds like a case of the usual ATOT over-reaction/over-exaggeration.

 

[cadkison]

I had the same thing happen with a mobo. I also own a computer business and got the same "serial number does not match". After many phone calls and tech chats I gave up with it and just ordered a new one. I let it just slide because they have been so great to me until last week. I paid for rush processing and overnight FedEx on a Sunday. By Tuesday my order was still in Step 1, so I called support. They told me the shipping option wasn't available to where I'm located and that's what was holding up my order. I asked them if they were going to notify me, or if it was my job to phone in. The lady I spoke with told me I had to call in. I didn't understand. Anyway, after giving them the whole "I've spent over 15k with you guys in the past year" nothing was resolved and my order would take another 24 hours or whatever to process, even though I paid the 2.99. I got fed up with it, asked for corporate office number(which was denied), then told them to cancel it and ordered from ZipZoomFly, got that order FedEx Overnight without a problem and had my client happy the next day. I didn't make anything off it though. Anyway, I'll be back with them sooner or later. Can't really beat the prices.

 

[MegaVovaN]

Originally posted by: Capt Caveman
It is saturday night.

fixed

 

[Shawn]

Originally posted by: eplebnista

Originally posted by: amddude
Newegg has always been good to me

Same here. :thumbsup:

Same here!

 

[rogue1979]

Originally posted by: videogames101
Newegg=best shipping ever+good prices+great service+wide selection+great search functions+great payment methods+anything that makes a website good

/thread

(Even if they follow the industry standard of matching serial numbers, cough)

Hmmm, if they would have followed the industry standard of matching serial numbers properly, this thread would have never existed!!!!

 

[Rogodin2]

Their RMA is slow.

Rogo

 

[Aharami]

so, was this issue resolved?

 

[AgaBoogaBoo]

Didn't read your post, but call up their support, and PM the newegg guy on here. I find that they always go above and beyond what vendors would normally consider to be "fair"

 

[waggy]

ok so are they bitching because it didn't come with the extras? or because they claim the wrong serial?

 

[waggy]

Originally posted by: SuperSix

Originally posted by: XZeroII
So Newegg treats you great for years and now one idiot person there gives you bad service and you're going to dump Newegg altogether? Wow.

yup. There's zero loyalty in the computer hardware business, one of the few reasons I closed my place.

loyalty? pfft.

why should a costumer show loyalty when they do not get it in return? the guy called to have it fixed. the lady treated him bad and refused to help.

why the fuck should he stick with them after that?


though since he is buying so much and this is his frist problem dumping them may be jumping the gun. he is going to have problems with any shipper. UNLESS they refuse to do anything then yeah i would give them another chance.


though Neweggs quality of service has gone down (a lot) they are still one of the best around