~~~~ Brag & Moan ~~~~

[Injury]

Originally posted by: waggy
ok so are they bitching because it didn't come with the extras? or because they claim the wrong serial?

Perhaps no accessories means it was a refurb card, and as such it carried a different warranty... perhaps "Wrong serial number" doesn't mean that it wasn't the same as what he bought, but it's not a serial number that matches in terms of being serviceable or qualifying for a warranty.

I dunno, but something just smells fishy here. Care to provide a scan of the invoice/receipt or a copy/paste of the vital text from the past orders page that shows when you bought it, the serials numbers, and other pertinent information?

 

[videogames101]

Originally posted by: rogue1979

Originally posted by: videogames101
Newegg=best shipping ever+good prices+great service+wide selection+great search functions+great payment methods+anything that makes a website good

/thread

(Even if they follow the industry standard of matching serial numbers, cough)

Hmmm, if they would have followed the industry standard of matching serial numbers properly, this thread would have never existed!!!!

my point being, i think it may be possible the serial numbers didn't match. Thats why you see windows on (in my experience) evga cards that tell you to make sure the serial number on the bard shown through the plastic window on the box matches the boxes serial number. The factory can make mistakes, newegg can too, but it seems insane that 1 should ruin the entire companies reputation for you.

 

[Suspicious-Teach8788]

I'd much rather go through the manufacturer for warranty.

 

[Cabages]

Originally posted by: XZeroII
So Newegg treats you great for years and now one idiot person there gives you bad service and you're going to dump Newegg altogether? Wow.

Ya, I gotta agree.

It also sounds like they might have just looked at the first invoice, noticed it wasnt the one for this card, and just kept on going.

 

[ravana]

Newegg ate my cookie, but I filed an RMA and they gave me another one

Best of luck on getting your card RMA sorted out dude.

 

[rogue1979]

It's hard to believe my favorite online vendor has treated me like this.....

I ordered two Sapphire X1900GT's for X-mas last year, one of them went belly up.

I was going to try an RMA with Sapphire and logged in on newegg to print out a copy of the original invoice. To my surprise newegg covered the video card for one year.

Did the rma thing and sent the dead video card off to California.

A few days after they acknowledged receiving it, I received a second email stating they were shipping it back to me because the serial number didn't match?

I immediately got on the phone and got absolutely nowhere fast.

They stuck to their story and wouldn't even agree to even double check the serial number.

I own a computer repair business and in the last five years have ordered over $30,000
in parts from newegg. I have had very few problems, and when I did they always took care of it without any hassle.

The video card was for personal use, it was in my son's computer. I have already replaced it with a 7900GT, and if newegg and Sapphire didn't cover it it was no big deal.

But newegg said they did and then refused to stand behind their word.

Not sure whether or not that upsets me more or if it was just how unhelpful and rude the lady on the phone was. She treated my like some kind of scammer and was downright unpleasant, even though I made sure and talked to her politely.

I have been with newegg from the very beginning, long before I opened my business.

They just lost mine, guess they are so huge now it doesn't matter?

 

[rogue1979]

Originally posted by: XZeroII
So Newegg treats you great for years and now one idiot person there gives you bad service and you're going to dump Newegg altogether? Wow.

Well, let's count.

1) Sent both invoices with an explanation in the box

2) Talked to a real person who treated me badly and refused to double check or help
(was told the serial number did not match anything on newegg's records)

3) Sent a return email and never recieved a response

4) Sent a PM to Neweggsupport here at the forums


That doesn't look like just one small mistake, looks like very poor service on multiple levels.

This isn't so much as a personal thing, when I need computer parts or need to return them I do not have time to screw around with a giant hassle. I need a dependable source for parts and service for my business. My customers would not understand that my online vendor has screwed up or is unreliable. They would assume I am screwing up and that is just not the way I like to do business.

It might sound harsh, but maybe this is one reason why my business has been very successful?

Excuses are unacceptable, results are what counts. An honest mistake is OK, newegg had the opportunity to remedy that on the telephone, but failed miserably.

 

[Queasy]

Newegg lied! Computers died!

 

[NeweggSupport]

Originally posted by: TallBill

Originally posted by: NeweggSupport

Dear roque1979,

Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) for further assistance.

Thank you

No company is perfect, Alex is good people though.

Thank you for that TallBill, we are here to try and assist our customers in any way possible.

 

[Jschmuck2]

Ahhh c'mon now - it was probably just a misunderstanding. Verify the SN when you get your card back and I'll bet they pick up the shipping costs when you send it back to them.

 

[alkemyst]

Originally posted by: Jschmuck2
Ahhh c'mon now - it was probably just a misunderstanding. Verify the SN when you get your card back and I'll bet they pick up the shipping costs when you send it back to them.

Yeah exactly. You probably or they probably read something wrong or we are not getting the whole story.

 

[TallBill]

pm "Neweggsupport" .. i think thats the user name here. He fixed up my problems big time.

 

[waggy]

ohh waits for the asskissers to come flame you.

 

[Jschmuck2]

Originally posted by: waggy
ohh waits for the asskissers to come flame you.

hush

 

[BigJ]

Just going to throw this out there. Maybe you picked the wrong Sapphire card to RMA?

It's been quite some time since I did an RMA through them, and you had to select the specific product. Maybe you selected the wrong one of the two.

 

[rogue1979]

Yes, NewEgg support did PM me and asked for a detailed story which I conveyed with invoice numbers and RMA numbers.

I have also ordered from 3Btech and Mwave.com.

Both have fast shipping but haven't had to try an RMA yet from either.

 

[NeweggSupport]

Originally posted by: rogue1979
It's hard to believe my favorite online vendor has treated me like this.....

I ordered two Sapphire X1900GT's for X-mas last year, one of them went belly up.

I was going to try an RMA with Sapphire and logged in on newegg to print out a copy of the original invoice. To my surprise newegg covered the video card for one year.

Did the rma thing and sent the dead video card off to California.

A few days after they acknowledged receiving it, I received a second email stating they were shipping it back to me because the serial number didn't match?

I immediately got on the phone and got absolutely nowhere fast.

They stuck to their story and wouldn't even agree to even double check the serial number.

I own a computer repair business and in the last five years have ordered over $30,000
in parts from newegg. I have had very few problems, and when I did they always took care of it without any hassle.

The video card was for personal use, it was in my son's computer. I have already replaced it with a 7900GT, and if newegg and Sapphire didn't cover it it was no big deal.

But newegg said they did and then refused to stand behind their word.

Not sure whether or not that upsets me more or if it was just how unhelpful and rude the lady on the phone was. She treated my like some kind of scammer and was downright unpleasant, even though I made sure and talked to her politely.

I have been with newegg from the very beginning, long before I opened my business.

They just lost mine, guess they are so huge now it doesn't matter?

Dear roque1979,

Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) for further assistance.

Thank you

 

[marrr]

Ive had problems with newegg before but thats not gonna stop me from buying from them..

 

[Jhill]

Newegg jumped the shark.
There was a time when the Simpsons were funny as well.

 

[SinfulWeeper]

Heh. I never ordered from Newegg in my life. I do not know how they determine shipping costs. But their shipping to Alaska/Hawaii is WAY over priced. I once did a order from Zipzoomfly.com and upon getting the package in, I measured the boxes overall dimensions and weight. Zipzoomfly sent it to me 2nd day air, total shipping/handling cost $24. Upon checking business rates (which no doubt Newegg gets) it costed zipzoomfly $18 to ship with insurance. They charged a $6 handling fee, very fair IMHO. I loaded up exactly the same things in a Newegg cart, did a shipping estimate, and they would have charged me $49 to ship.
.
.
You can not under any circumstance tell me it is harder to pack a box going to Alaska/Hawaii then it would be for someone in Idaho. It would be the same, only difference is Newegg charges more for handling to AK/HI just because they can. Their overpriced shipping I would guess costed them $22K in business because their shipping prices are whack.

On a side note while my post was somewhat off topic to the OP. I have never had to RMA any part I ordered online from any business with the exception of the Deathstars. Those I RMA'ed directly to manufacturer and not only was I given newer model drives, I was also given higher capacity drives

 

[lrn2f1y]

can't really move any further till the cards come back so you can verify the S/N. you may have filled out the RMA wrong.

 

[brxndxn]

Originally posted by: NeweggSupport

Originally posted by: rogue1979
It's hard to believe my favorite online vendor has treated me like this.....

I ordered two Sapphire X1900GT's for X-mas last year, one of them went belly up.

I was going to try an RMA with Sapphire and logged in on newegg to print out a copy of the original invoice. To my surprise newegg covered the video card for one year.

Did the rma thing and sent the dead video card off to California.

A few days after they acknowledged receiving it, I received a second email stating they were shipping it back to me because the serial number didn't match?

I immediately got on the phone and got absolutely nowhere fast.

They stuck to their story and wouldn't even agree to even double check the serial number.

I own a computer repair business and in the last five years have ordered over $30,000
in parts from newegg. I have had very few problems, and when I did they always took care of it without any hassle.

The video card was for personal use, it was in my son's computer. I have already replaced it with a 7900GT, and if newegg and Sapphire didn't cover it it was no big deal.

But newegg said they did and then refused to stand behind their word.

Not sure whether or not that upsets me more or if it was just how unhelpful and rude the lady on the phone was. She treated my like some kind of scammer and was downright unpleasant, even though I made sure and talked to her politely.

I have been with newegg from the very beginning, long before I opened my business.

They just lost mine, guess they are so huge now it doesn't matter?

Dear roque1979,

Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) for further assistance.

Thank you

God it feels good to have the mass of Anandtech Forums benefit us... and for Newegg to recognize just how much business we give them. I love seeing that..

And.. that's why I still find myself buying from Newegg - even when I sometimes find stuff cheaper elsewhere.

Rogue1979... please update!!!

 

[rogue1979]

Originally posted by: Injury

Originally posted by: waggy
ok so are they bitching because it didn't come with the extras? or because they claim the wrong serial?

Perhaps no accessories means it was a refurb card, and as such it carried a different warranty... perhaps "Wrong serial number" doesn't mean that it wasn't the same as what he bought, but it's not a serial number that matches in terms of being serviceable or qualifying for a warranty.

I dunno, but something just smells fishy here. Care to provide a scan of the invoice/receipt or a copy/paste of the vital text from the past orders page that shows when you bought it, the serials numbers, and other pertinent information?

Invoice # Order # Order Date Order total CustomerPoNumber
21832790 59852267 12/9/2006 1:35:46 AM $314.20

Shipping Information To From Date Method
Charles A Mixon
xxxxxxxxxx
Las Cruces,NM 88005

Day: xxxxxxxx UPS Ground

Payment InformationCard Type Card # Exp. Date
VISA ************1251

Products Qty. Product Description Total Price
Item(s) shipped from CA Tracking Number: #1ZW098R40392587927
Track 1 SAPPHIRE 100189L Radeon X1900GT 256MB 256-bit GDDR3 PCI Express x16 CrossFire Supported VIVO Video Card - Retail
Item #: N82E16814102022
Return Policy: Standard Return Policy $169.99
Track 1 HITACHI Deskstar T7K500 HDT725025VLAT80 (0A33408) 250GB 7200 RPM IDE Ultra ATA133 Hard Drive - OEM
Item #: N82E16822145131
Return Policy: Standard Return Policy $69.99
Item(s) shipped from TN Tracking Number: #1Z04WF350392581626
Track 1 AMD Athlon 64 3000+ Venice 2.0GHz Socket 754 Processor Model ADA3000AIK4BX - OEM
Item #: N82E16819103605
Return Policy: Processors (CPUs) Return Policy
For Retail AMD processor, please call 408 749-3060 for service after first 30 days. For OEM AMD processor, we will service for 30 days only. Please verify the Processor matches your order Prior To installation. IMPORTANT: Always pack your CPU well for return. We will refuse your RMA if we received it as DAMAGED! $55.99
Track 1 ARCTIC COOLING ALPINE64 92mm CPU Cooler - Retail
Item #: N82E16835186010
Return Policy: Standard Return Policy $8.39
Subtotal: $304.36
Tax: $0.00
Shipping: $9.84
Amount Paid: $314.20

Here is one of the reciepts, newegg does not put the serial number on the invoice....

But the serial number is 180643 004583
and the part number is 102B0420211 000001

Sapphire asked for the same info and accepted it no problem and gave me an RMA number.
Will be shipping it off Thursday.

 

[Ns1]

neweggsupport responds, now let the newegg knob polishing begin

 

[rogue1979]

Originally posted by: BigJ
Just going to throw this out there. Maybe you picked the wrong Sapphire card to RMA?

It's been quite some time since I did an RMA through them, and you had to select the specific product. Maybe you selected the wrong one of the two.

Newegg is the only place that I order video cards from. I copied both invoices for both video cards and included them in the package with a note explaining.

I could check the serial number when it gets here, but frankly I don't care about the loss of the video card. I am very busy sometimes and I just need someone that I can count on.

I don't have time for a giant hassle. I want good dependable service that works.

I am sure if I "wronged" or insulted one of my customers I would not expect them to give me a second chance. I gave them a second chance on the phone and was treated really crappy, that pretty much ruined it for me.