Damn Amazon.com bites. I was looking for a new CD-RW in early December. I decided to take advantage of the $50 off $200 rebate. After some looking around, I ordered the HP 9510i for $150 after the additional $50 Mfg. MIR and free shipping. The stock status said 1-2 weeks and that was fine, no hurry. After a couple of weeks, I saw a deal on the TDK 12/10/32 that I thought was better, eventhough higher priced. I tried to cancel my not yet shipped order on-line, only to be told my order had ENTERED SHIPPING! WTF?! Thier web page on returning merchandise clearly states "You can also cancel unshipped items", but they don't carry through with that promise. So I tried to call customer support... only to find there is none. I search the web-site for over 30min and I coulnd't find a support telephone number. DAMN, is it just me? I wish someone had mentioned that before I ordered. I then went ahead and emailed my cancelation request to the online support service. Thier answer, the same exact thing they already told me, "order has enter the shipping process", WTF does that mean???
So, I gave up, which is what they probably expect. Using undefined terms like "entered the shipping process" in order to avoid living up to thier promise to cancel unshipped orders is just crap. Since it was too far along in the order process to be canceled, I sat back and waited another week, resigned to my burn-proof lacking, 12x8x32 CD-RW, which I still hadn't received shipping confirmation on. FINALLY, I get an email from Amazon telling me, get this, "We are sorry to report that we will not be able to obtain the following
item from your order..." hahaha.
Can anyone venture a guess as to why they couldn't cancel my order, like they promise to, when the item hadn't yet shipped, but a week later cancel it anyway. I thought you Amazon sh*t for brains said that the order had F*CKING "entered the shipping process"!
Unless it's free, don't order from Amazon. Most of thier stuff is over-priced to start with and it's a pain in the ass to deal with them if you have a problem.
D.
PS. I got in on the Iomega 12/10/32 for $99 at CompUSA. Except for the ulcer Amazon gave me, I'm happy.