**MOAN** ComputerSurplusOutlet
Do not do business with this company. They have screwed me twice now. The first time I bought a ISA serial card and it was damaged when it arrived to my house. CSR told me if I wanted to return it I'd have to pay for shipping. Well, the card only cost $20 and shipping back would be almost half that so, I just keep it. And I did get it to work after some repair.
Because they sell this item for so cheap, I decided to purchase two more ISA serial cards. This time they sent differet cards, not what I ordered. This time CSR told me they have the right to substitute out of stock items, but this was not a suitable substitute. It was a cheaper, slower card. CSR told me if I wanted an exchange I'd be responsible for shipping the cards back.
BLAH, BLAH, BLAH. You get the idea. I've been dealing with this company on the phone so much over the past month that I know half their staff by name. The bottem line is I still don't have the cards or my money... Either way I'm out the $8 it cost to ship the cards back.
They are very polite on the phone, but continue to quote their BS policies and give me the run around. "Call back in a couple days" "We'll take care of this today".
I know this is a small purchase to a company like this and we're not talking much money, but it's the principle of the matter.
I hope someone reads this and aviods doing business with them. Or if you can offer a better way of getting satisfaction, please let me know. Thanks Rick