Hi popeye44,
I guess you PMed this to me because they locked the thread while you were trying to reply.
Probably about hundred other people wanted to comment too, and not all favorable to SVC.
Pardon me if I seem a bit testy. That's because I am.
>Silicon Valley Compucycle (SVC)
>876 The Alameda
>San Jose, CA 95126-3146
>Tel: 408.292.5292
>Fax: 408.292.5295
>it amazes me that you posted the link and did not use it yourself.
What do you mean? I did use the link. The relevent part is their email. You get trans-continental
phone calls for free evidently. I have to pay. SVC seemed to get my order over the internet quite readily.
Suddenly email becomes unworthy when a problem arises that will cost SVC money instead of me.
IAC email is better for them. All the info is already in computer readable form, so no one at the
computer has to ask you and type it all in.
I have other excellent reasons for not phoning. People generally put you on hold, while the toll is
mounting. Or they promise to call back, but never do. With email they can't claim that they are too busy, or
they forgot some key bit of info. With email, it's all there waiting for them if they will only look.
Crooks like phone contact because there is no record of anything and people are too timid to call
them a liar even when they know they are.
>I have called and had minor problems taken care of over the phone. Email is somewhat a riskier project.
> Imagine this.. your hotmail account posted on the contact page of a popular site
SVC uses hotmail for their business contact? It doesn't look like a hotmail account. It looks like
a business account: "sroohparvar@svcompucycle.com"
> how many emails do you think you would get everyday?
Should be practically none if the company doesn't screw up a lot. No one sends idle blab to a customer
representative.
> and how many of those do you think are legit? how many of those in the subject line start out with
> PROBLEM WITH ORDER and turn out to be ONLY spam..?
Spam-filtering email on the subject "orders", when it is exactly to this account that order problems are
suppose to be sent, is nonsensical. All mail to that account _should_ have "order" in the title.
>I have written the owner many times in the course of my work and never failed to receive a response.
I hope to one day have that experience. I suppose you make regular large purchases and
that's why they respond.
> But usually it's a few days.
Nine is a few days. In another week it will be 16 days. The week after that it will be 23 days.
>try and use email subjects that clearly state your business.
"Wrong item in order #17425" is what I used.
>Really though calling them would probably be better.
Thanks for the offer. Its order # 17425. Tell them to send my cable.
From my fourth email:
Concerning order # 17425, I got no response to my messages sent
Monday, September 02, 2002 2:32 PM or
Thursday, September 05, 2002
Saturday, September 07, 2002
At this point, I assume you have no intention of correcting your mistake.
All items I received were correct except one. I ordered a:
Green 18" Dual Device ATA133/100 IDE Rounded Cable , #RC18HD2-GRN
That is what is on the printout of my order, but you sent an 18" single floppy
cable.
Please send me the correct item. It is not essential that it be green, but I do
need an IDE Cable.
>good luck.
Realistically, SVC read my email and decided not do anything because it would
cost them. I'm just a little guy with no way to get my story out. so there is nothing
in it for them.