This is one of the reasons why alienware the computer manafacture has such bad resellerratings.
xxxxx,
Alienware contacted us, wanting us to remove reviews where customers did not
provide an invoice number. As we were researching their request, we
discovered that they submitted several evaluations for themselves over a few
months. Those evaluations were deleted. We informed the President of
alienware of the voter fraud, and he assured us that he would instruct their
150+ employees not to submit reviews.
We also encouraged Alienware to let their customers know about the site and
encourage them to submit reviews. They agreed, and they are now sending
their customers to the site. That is the reason for the increased reviews
and rating.
Thanks,
Scott Wainner
ResellerRatings.com
-----Original Message-----
From: Hivez@attbi.com [mailto:Hivez@attbi.com]
Sent: Wednesday, September 25, 2002 5:45 PM
To: contact@resellerratings.com
Subject: Concern with a reseller
I am concerned that a company might be forging they're
reviews, that company is alienware. They previously had
a 3.57 resellerrating and now all of a sudden 3 days
later they have 6 more reviews and they're rating is up
to 4.7.
That seems mighty unlikely to happen so quickly when
nothing was posted on they're internal customer support
forum (http://support.alienware.com) about reviewing
alienware after they purchased a system.
Thanks for your great service,
xxxxx
I've had serious issues with mine and would never purchase one from them,
Josh Fecht
xxxxx,
Alienware contacted us, wanting us to remove reviews where customers did not
provide an invoice number. As we were researching their request, we
discovered that they submitted several evaluations for themselves over a few
months. Those evaluations were deleted. We informed the President of
alienware of the voter fraud, and he assured us that he would instruct their
150+ employees not to submit reviews.
We also encouraged Alienware to let their customers know about the site and
encourage them to submit reviews. They agreed, and they are now sending
their customers to the site. That is the reason for the increased reviews
and rating.
Thanks,
Scott Wainner
ResellerRatings.com
-----Original Message-----
From: Hivez@attbi.com [mailto:Hivez@attbi.com]
Sent: Wednesday, September 25, 2002 5:45 PM
To: contact@resellerratings.com
Subject: Concern with a reseller
I am concerned that a company might be forging they're
reviews, that company is alienware. They previously had
a 3.57 resellerrating and now all of a sudden 3 days
later they have 6 more reviews and they're rating is up
to 4.7.
That seems mighty unlikely to happen so quickly when
nothing was posted on they're internal customer support
forum (http://support.alienware.com) about reviewing
alienware after they purchased a system.
Thanks for your great service,
xxxxx
I've had serious issues with mine and would never purchase one from them,
Josh Fecht