Kind of a brag and a moan... I was looking for an elliptical exercise machine. I found one I liked that I could afford, a ProForm CrossTrainer 700. I wanted to get it at GI Joe's (a local sporting goods store) because I had a $25 giftcard.
Anyhoo, I did a little research and the regular price at GI Joe's was $399. This was actually the same as the sale price at Sears and Gart Sports. Better yet, it was on sale at GI Joe's for $349.
Still better, when I went to GI Joe's to pick it up, they were having a 'customer appreciation weekend' with 20% off coupons.
The coupons stated "Buy $50 of merchandise at regular price and get 20% off your ENTIRE PURCHASE*." The footnote noted the exclusion of certain brand names such as Oakley.
So I thought, hey, that's a good deal. I'll throw in a regular-priced Coleman Stove for $60 and then I'll qualify for the 20% off so I'll get a nice % off the elliptical as well. So I grab the stove and have them get the elliptical out of the warehouse, but when I go to check out, they refuse to include the elliptical with the 20% off.
I explained that the coupon clearly states that once you qualify for the 20% off, it is good for the ENTIRE PURCHASE (it said entire purchase in large, capital letters). It says you have to buy a minimum of $50 worth of regularly priced items, but that's it. The exclusions in the footnote said nothing about sale prices being ineligible as part of your 'ENTIRE PURCHASE'.
The manager tells me that it's only supposed to be 20% off of regularly-priced items and that I'm misreading the coupon. I told him that no, I'm not misreading the coupon. If that is the intent of the coupon, it is written incorrectly. He maintains that I am misreading the coupon and that's all he'll say.
I didn't get upset (although I was a little ticked) but I said, OK, forget that. Then I realized that the elliptical would actually be cheaper if I bought it at full price minus the coupon ($320) instead of on sale, no coupon ($350). I checked the dates and the coupon expired after the sale on the elliptical was over.
So I asked if they could just ring it up at full price and let me use the coupon. Again, no dice - that was "against policy". They realized that I was correct but said I would just have to come back after the sale was over. I wasn't too happy at this point because it was Friday and I wanted to set the thing up over the weekend (not to mention having to make another trip out to their store), but they still refused.
Anyways, I came back on Sunday after it was no longer on sale, used the coupon and the gift card, and ended up paying $295, at least $100 less than I would have paid elsewhere. A good deal, but it really should have been better. I felt like they did not honor the terms of their coupon and even after I dropped that issue, the manager would still not accomodate my request to buy the elliptical right then and there. I think for customer service's sake he could have at least overridden the sale price so I could have just bought the thing right away.
Anyway, my rant has gone on long enough.