Broad band & Norton update Problem

[PAT31850]

I have been running Norton Internet Security with out problems for about four months useing dialup and modem. I just changed to Cable broadband this weekend . Now by Norton update says " Live update could not connect to your Internet Service Provider. Verify your dial-up information is correct." I can't find where you make the change. The help files say to go to options on dial up options but I can't locate it. I even tried to reload twice with no change. I also went to the Norton firewall section-Network section and ran the wizard but got nothing.
Any ideas???

 

[RustyNale]

When you run liveup date, there should be a button to the right to that says: " configure ". Use this to set your new internet connections.

 

[PAT31850]

Thats one of the problems. There is no configure button. I just removed udate and reloaded again with no change. About to get me upset.

 

[bsobel]

1) What OS?
2) In the control panel you should have an LU icon, you can configure settings there (probably should just select 'use browser settings')

I'll subscribe the thread so I can make sure you get it going.

Bill

 

[PAT31850]

I am running XP home. The ISP is InsightBB cable. I have been looking in all the help files and have found nothing. I am about ready to format and start over. There has to be something telling NIS that it shuld run Live update through a modem thats no longer in the machine.

 

[bsobel]

Originally posted by: PAT31850
I am running XP home. The ISP is InsightBB cable. I have been looking in all the help files and have found nothing. I am about ready to format and start over. There has to be something telling NIS that it shuld run Live update through a modem thats no longer in the machine.

Did you read my response, did you run the LiveUpdate control panel applet?

Bill

 

[PAT31850]

After my last reload and manual update from the website I found the LU icon. I changed to maunual and got the error that it could not find my ISP. May have to manually set up the connection, when I figure out how to do that. None of the express modes will do anything since no ISP shows up on Internet connections Tab of IE Tools.
Thanks for your help. I will keep trying. If something is suppose to work I dont give up till it does or I know why.

 

[bsobel]

In the LU configuration on the FTP and HTTP tab select 'I want to use my Internet Options FTP/HTTP settings'. On the ISP tab select 'Internet Options in Control Panel'. Is this how yours are currently set?

Bill

 

[PAT31850]

yes