Wow, I can't believe the way BB employees are. I called with the sku number for the drive just for them to do a stock check. First I waited literally for like 10 minutes on hold waiting for someone to answer the phone in the computer department. No one would pick up the phone, so I called back and tried the CSR department. Remember, I'm simply trying to get a stock check here. A girl answered the phone and said "Customer Service". Mistake number one. Is it too much for someone to answer in a professional manner and say "Customer service, this is "person's name" can I help you"? I just got "Customer Service" with a bad attitude. I asked politely, "Could you please check to see if you have this sku in stock"? The girl replies, "What's the item?" with the same bad attitude. Second mistake! She was setting me up to be transferred to the according department. This is a rookie move because it's making the customer wait and making you the rep look bad because you're deliberately passing the buck so you don't have to help someone. This is at the CSR desk folks. Totally lame! I told her the item and tried to slip in that I would like her to check because I couldn't get someone to pick up the phone in the computer department. She interupted me while I'm explaining this to her and said "no I will transfer you to the correct department". I said "Hey wait a second, all you have to do is punch in a number in your computer and tell me,,,,,,,,,,,,,,,,,,,CLICK! She hung up the phone.
This is a classic example of the experience poeple expect in this type of store now a days. I thought my generation had issues! JESUS CHRIST! FOR THE LOVE OF GOD!! Does anyone know what customer service means anymore??????