Buy.com class action-Hitachi fiasco. Do not delete

nippyjun

Diamond Member
Oct 10, 1999
8,447
0
0
This is in reference to the Buy.com hot deal of last year with the Hitachi Superscan monitors fiasco. Did anyone else get the class action email today. How many people are involved in the law suit. This is the email I received today:

SUPERIOR COURT OF THE STATE OF CALIFORNIA
FOR THE COUNTY OF ORANGE

HANK BARBER, et.al. ] Case Number 806372
vs. ] Class Action
BUY.COM INC. ]
___________________________]

NOTICE OF PENDENCY OF CLASS ACTION AND PROPOSED SETTLEMENT

THIS NOTICE MAY AFFECT YOUR RIGHTS --- PLEASE READ IT CAREFULLY

If you are a consumer who, during the period February 5, 1999, through and including February 8, 1999, purchased or attempted to purchase a Hitachi Superscan 753 computer monitor from Buy.com Inc. for $164.50 and who have been unable to do so because Buy.com, Inc. refused to provide the product in question at that price, you may be a member of the Settlement Class described herein.

THIS NOTICE IS NOT AN EXPRESSION BY THE COURT OF AN OPINION CONCERNING THE MERITS OF ANY CLAIM OR DEFENSE OR THE TRUTH OF ANY OF THE ALLEGATIONS OF THE PARTIES

Introduction
1. On or about March 4, 1999, the plaintiffs in this matter filed a proposed class action lawsuit against defendant Buy.com. The lawsuit alleged that the defendant had offered items for sale on its Website at a substantially reduced price, and then had refused to consummate sales at the price indicated. In particular, it was alleged that a Hitachi Superscan 753 computer monitor was for sale at $164.50 for a three day period and that the defendant refused to sell that item for that price. In the alternative, the plaintiffs alleged that if the posting of the $164.50 price was an error, the error amounted to negligence in that the defendant did not have sufficient safeguards in place to discover an inaccuracy in pricing.
2. Buy.com denied and continues to deny all of the allegations in the complaint. Specifically, Buy.com contends that the listing of the Hitachi Superscan monitor at a price of $164.50 was a data entry error, and that the intended price was $564.50. Buy.com further contends that the error was not the result of negligence in that it had sufficient safeguards in place, and this inaccuracy was the result of a clerical error in incorrectly reviewing a printed price report.

Class Certification
3. On September 22, 2000, the court granted preliminary approval of an opt-out class comprised of consumers as described above pursuant to California Civil Code section 382 and the California Consumers Legal Remedies Act. An opt-out settlement means that individuals who do not wish to participate in the settlement process and share in the settlement proceeds may remove themselves from the action and proceed on their own to seek legal redress if they so desire. Any person who elects to opt-out of this settlement will not share in the settlement proceeds.
a. The distribution of settlement proceeds to individual claimants will begin once the settlement is approved and final. If you wish to object to this settlement, you must follow the procedures described in paragraphs 11 and 12 below, by the objection postmark deadline.

Terms of the Settlement
4. Class counsel and counsel for Buy.com have reached a proposed settlement which has obtained preliminary approval of the Court. The proposed settlement provides for payment of the sum of five hundred seventy five thousand dollars ($575,000) to a settlement fund. In addition, Buy.com has agreed to maintain improved operating procedures to (1) reduce the risk of inadvertent pricing errors; (2) improve its customer service department; and (3) reduce the possibility that any customer might misconstrue an acknowledgment of order from Buy.com to be an acceptance of contract. These modifications include, but are not limited to, additional verification of pricing changes, better accessibility of management to sales and order reports, new billing procedures, and changes in the Company's form acknowledgment of receipt of order and form Terms and Conditions. Defendant shall maintain these policies in effect while offering merchandise and/or services for sale on the Internet to the general public. Defendant may change such policies in response to changing market conditions or for any other reason without notice or leave of Court provided that any policy change, deletion, or addition results in better procedures for achieving the three goals set forth in this paragraph than existed as of February 5, 1999.
5. In exchange for the monetary payment to the settlement fund and the agreement to modify its operating procedures, all members of the class who do not opt-out of the settlement shall release and shall conclusively be deemed to have given full general releases of Buy.com and its employees, representatives, administrators, attorneys, and insurers contributing to the settlement (in their capacity as insurers for Buy.com), lenders, shareholders, officers, directors, divisions, affiliates, partnerships, partners, parent and/or subsidiary corporations, assigns, heirs and successors in interest and each of them, from any and all claims, demands and causes of action arising out of, connected with or incidental to the subject matter set forth in the class action lawsuit or any other complaint wherever and whenever filed. This release includes a waiver of the provisions, rights, and benefits of California Civil Code section 1542 and any similar, comparable, or equivalent law of any state or territory of the United States or principle of common law. In that regard, all members of the class who do not opt-out of the settlement waive California Civil Code section 1542, which states:
A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE
CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR
AT THE TIME OF EXECUTING THIS RELEASE, WHICH IF KNOWN BY HIM
MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR
Members of the class should understand that the facts for which this release are given may hereafter turn out to be other than or different from the facts now believed to be true, but that nonetheless, each member of the class who does not opt-out of the settlement accepts and assumes such risk and agrees that this release shall be and remain in all respects effective and not subject to termination or rescission by virtue of any such difference in facts.
This settlement is the result of extensive negotiations between counsel after Class Counsel engaged in substantial investigation, document review and discovery. Settlement discussions were supervised by the Hon. Barnett Cooperman (Ret.).
6. The amount each class member will receive is not known at this time. It will depend upon several items, including the number of class members who opt-out of the settlement. The settlement fund, less Court-approved attorneys' fees, costs, expenses and reimbursements, shall be equally divided among class members. Each class member shall receive one share of the fund, regardless of the number of monitors a class member attempted to purchase.

If you do not opt-out of the settlement, your share of the settlement proceeds will be mailed to the billing address you gave for the credit card you used in attempting to purchase a Hitachi monitor from Buy.com.
NO CLAIM FORM OR OTHER ACTION ON YOUR PART IS NECESSARY.

If your mailing address has changed since February 8, 1999, you must send an e-mail to settlementadmin@marlinsaltzman.com. Your e-mail must contain your name, former mailing address and new mailing address.


Class Counsel a nd Class Representatives
7. The court has appointed the following Class Counsel: Louis M. Marlin of Marlin & Saltzman, 203 N. Golden Circle Drive, Suite 310, Santa Ana, CA; and Gary Sodikoff, Attorney at Law, 219 E. Washington Avenue, Santa Ana, CA 92701. The Court certified the following Class Representatives to represent the settlement class; Hank Barber, Quoc Thai, Daniel Billeci, Dale Magner, Ping Kwong and Maryam Al-Dhalimy.
8. Class counsel believe that class members are best served by participating in the proposed settlement. Plaintiffs' Counsels' investigation and analysis has lead them to the conclusion that the settlement is in the best interest of the class.
9. All petitions for attorneys' fees and expenses are subject to Court approval. In this case, Class Counsel will apply to the court for reimbursement of their actual out of pocket costs, and an award of attorneys' fees in the sum of $190,000.
10. All class members have the right to comment in support of, or in opposition to, the above-referenced application for attorneys' fees and costs. In order to do so, you must follow the procedure described below.

The Settlement Approval Process
11. A final settlement approval hearing will be held on December 1, 2000 at the hour of 1:30 p.m., in Department C-67 of the Orange County Superior Court located at 909 N. Main Street, Santa Ana, California 92702, before the Hon. Robert Thomas. At that time, the court will consider evidence and argument regarding the fairness, adequacy and reasonableness of the settlement so the court can determine whether to grant it final approval; and the amount of any award of attorneys' fees and costs to plaintiffs' counsel. Class members are entitled, but not required to attend. Any member of the class who is satisfied with the proposed settlement need not appear at the hearing to recover settlement proceeds.
12. At the final settlement approval hearing, any member of the Class may appear in person or through counsel and be heard to the extent allowed by the court in support of, or in opposition to, the fairness, reasonableness and adequacy of the proposed settlement. However, no party will be heard in opposition to the proposed settlement and no briefs or papers submitted by any such party will be considered unless, at least 10 days prior to the date of the final settlement approval hearing, such person(s): (a) files with the Clerk of the Orange county Superior Court, 700 Civic Center Drive West, Santa Ana, California, a statement that indicates a basis for such opposition and (b) serves copies thereof (and any other papers or briefs it files) with the court, and in person or by mail upon each of the following:

Attorneys for the Class Attorneys for Buy.com
Louis M. Marlin, Esq. Michael T. Hornak, Esq.
Marlin & Saltzman Rutan & Tucker
203 N. Golden Circle, Suite 310 611 Anton Blvd., Suite 1400
Santa Ana, CA 92705 Costa Mesa, CA 92626

The Opt-Out Procedure
13. You may elect not to participate in this settlement. If you so elect, you will not receive any portion of the settlement proceeds and you will not be bound in any way by the settlement. If you elect to opt-out of the settlement, you are free to pursue any claim you believe you have against the defendant on your own. Class Counsel will have no obligation to assist you in that regard. If you wish to opt-out of the settlement, you must send an e-mail to settlementadmin@marlinsaltzman.com on or before November 21, 2000. The e-mail must contain your name and must state, "I HEREBY STATE THAT IT IS MY WISH TO OPT-OUT OF THE BUY.COM SETTLEMENT."

Additional Matters
14. As a member of the Class, you may communicate with, seek the advice of, or enter an appearance through counsel of your own choice. Any member of the class who does not enter an appearance either individually or through counsel of his/her own choice will be represented by Class Counsel, who are proponents of the settlement, and will have no individual liability for attorneys' fees and costs, both of which are payable from the Settlement fund.
15. If the settlement does not receive final approval by the court, the case will continue to be prepared for trial.
16. This Notice summarizes the basic terms of the settlement. For more detailed information you may review and copy the pleadings, records and other papers on file at the Superior Court Clerks office at 700 Civic Center Drive, West, Santa Ana, California during regular business hours. You may also seek additional information from Class Counsel.

PLEASE DO NOT ADDRESS QUESTIONS OR REQUESTS FOR INFORMATION TO THE COURT



Dated: September 22, 2000 __/s/ Robert Thomas____
Robert Thomas
Judge of the Superior Court
 

sweepy

Junior Member
Oct 4, 2000
15
0
0
Does this mean that we can all band together and sue Egghead over canceling our 256 meg of Sdram last week ?


Sue the Bastards
 
Oct 12, 1999
131
0
0
Not to dump on your thread nippy, but Sure, let's take buy.com out of business with these lawsuits. Then, where will we find real deals?

Former WM child myself. It's ok, I've saved enough money to be content. Never expected to get it anyway. It would obviously kill most companies due to the mistake of an hourly employee. IMO, stupid. My brother in law is a personal injury attorney, so I guess I understand the motivation.

For reference: http://forums.anandtech.com/arcmessageview.cfm?catid=40&threadid=81622

WMC=Wounded Monitor Children ---- Back in the day.
 

sweepy

Junior Member
Oct 4, 2000
15
0
0
Tomorrow I will call the attorneys listed above and see if they will take our case. It seems that they are well versed in the e-commerce thing. What do ya say guys , are you game.


I WANT MY MEMORY
 

namlook

Senior member
Oct 26, 1999
882
0
0
A lawsuit because of a pricing mistake on a monitor is ridiculous. Do we want buy.com to go out of business due to lawsuits? I don't.
 

tgillitzr

Golden Member
Mar 10, 2000
1,399
0
0
Well i guarantee their service has gotten much better than that happened didn't it?

Maybe the same would teach egghead a lesson... don't know.
 

w3b

Golden Member
Apr 23, 2000
1,089
0
0
Egghead ticked me off when they started using my name in regards to the order cancellation. I can't tolerate that. I think it's a clear violation of California state laws and Federal laws.
 

drac747

Senior member
Jul 30, 2000
245
0
0
Wow, you guys are cool! I want to punish an already struggling company for a stupid mistake! yipeee! Another dot com can go broke and we can drive the US economy into recession!

You guys are awesome! kudos to everyone who was part of that lawsuit!

I think from now on I'm just gonna call all these companies w/ price errors and notify them so that they don't lose half a million bux over a single digit price error which they probably have a policy for anyway.

Pathetic state of affairs this country has come to.
 

frank828

Senior member
Jun 2, 2000
853
0
0
hey guys, that email was just showing the ppl that got in the egghead deal that there is a chance we can get something out it.

if u notice the case, it is from last year, it has already been settled.

i got the email with that case from the guy trying to help out the guys that got in the egghead deal.

frank
 

macssuck

Senior member
Mar 27, 2000
506
0
0
Please don't F$ck buy.com over they are one of the few stores around that has good deals and decent customer service.
 

Engineer

Elite Member
Oct 9, 1999
39,230
701
126
People don't screw these companies...lawyers do...:Q..

Regardless of pleading whether such an argument is right or wrong, the lawyers involved will not stop. For those who were not here when this took place, the initial "small claims suits" were to have a purpose of correcting Buy.com's charge now and ship later policy....(Speaking of Policy, there was none then about pricing errors in their system at that time...Not that I care, I am posting this in regards to the above post). Over 1600 (Number correct anyone?) monitors were charged for up front and not sent. While everyone did recieve their refunds, many were upset that they were charged first..

I really enjoy Buy.com and don't wan't them driven out of business...The changes in their shipping policies from the past have been good, but with most of you, I don't agree with the "raping" of this company when everyone knew it was a mistake in pricing..

Have a great day all...
 

w3b

Golden Member
Apr 23, 2000
1,089
0
0
surely we don't want these companies to close down (at least I don't). I think what we all want is to get a decent treatment as the customer. if there was a pricing error then the company should just admit the error and try to cancel the orders. accomodation is not a must. they only need to handle the matter professionally.

but along with that they also need to review their policy and make any required adjusments (like charging the customers' credit card accounts right before they actually ship).

there was really no need of crossing the line like Egghead did, by stating the customers cancelled the orders. when Egghead did that they should have realized what the consequences would be.

my .02
 

Jabronie

Senior member
Oct 13, 1999
368
0
0
Driving companies out of business to get a price honored...

That's like the story Woody Allen tells about his brother and him working at his father's store. They unionized and drove his dad out of business.



Nose....cut....spite....face
 

TheFakeElCheapo

Junior Member
Sep 3, 2000
22
0
0
I'm not sure I understand the difference between someone taking advantage of a pricing error and sueing a company for not honoring the pricing error. In either case you are costing the company a lot of money. Several people who responded to this thread have criticized others for considering a class action suit against Egghead (and Buy.com). But these same people don't seem to have any problem with buying RAM (or a monitor) at an obviously erroneous price. Could someone please explain the distinction here? I understand that a lawsuit could be a lot more expensive to a company because of the bloodsucking lawyers eating up 1/3 - 1/2 of the proceeds!

Personally I tried to buy 6 sticks of the RAM. I don't know if I would participate in a class action suit if it ever came to that. I would be a lot more satisfied if Egghead offered us $50 gift certificates or something like that.
 

KBtrade

Senior member
Jan 21, 2000
612
0
0
I just can't believe people want to sue these companies...unreal :|

Do you realize if they do settle a class action law suit only the lawyers win?
The companies must raise prices to cover any settlement, we lose with higher prices.
The lawyers clog up the legal system with these frivolous lawsuits, we lose again.
and finally if a settlement is reached the lawyers get an obscene amount of money and the consumer will get a coupon, in this case like $5 off your next Buy.com order.

Sorry if I offended any AnandTech lawyers here, but that's how I feel!
 

shamu

Banned
Sep 25, 2000
70
0
0
I say lets go after egghead, at least buy.com does not charge before they ship, and egghead did. It was not simply a pricing error, what about how their web site always stated that the ram was in stock, even after thousands of orders.
 

greg

Platinum Member
Oct 9, 1999
2,842
0
0
>>A lawsuit because of a pricing mistake on a monitor is ridiculous. Do we want buy.com to go out of business due to lawsuits? I don't.

The rape of the world. This is sad, buy.com is a class act and provides consistent good product and service. Even I have limits on fraud and deceit, this is it. All I can say is SHAME.
 

Insomniac

Senior member
Oct 9, 1999
879
0
0
After reading that, does that mean the case has been settled already and the money ($575,000) will be paid by Buy.com no matter what?
 

rebuilder

Senior member
Jan 30, 2000
682
0
0
Don't shoot yourself in the foot!
Buy.com is one of the best.

There doesn't seem to be much support around here for suing! Obviously, we realize that any damage to Buy.com will affect our wallet in the long run.

I hope you lose big time!
 

mccall

Senior member
Sep 5, 2000
514
0
0
Yes, that's exactly what it means. Assuming the final settlement hearing on 12/1/00 is just a formality. Usually those settlement hearings are for the plaintiffs lawyers to provide an accounting of their fees (which the court must approve) and a final count on the number of people in the class.

Buy.com has agreed to put that moeny into a fund. The court-approved lawyers fees and court costs will be removed first. Any left over monies will be distributed to each person in the class on an equal basis. It's been my experience that the only people who make money in class action suits are the lawyers. The people in the class usually get very little. In fact, I'm surprised that Buy.com put up cash at all. Usually a company "reimburses" the class by issuing credits, gift certificates, etc. which are useless unless you make another purchase with them and therefor increase their sales figures, if not their profits. I would be surprised if the class gets enough cash for everyone to purchase a new monitor.



 

Monolithic

Member
Apr 19, 2000
73
0
0
Although I personally did not order RAM from Egghead, they have screwed me over several times with normal orders and I refuse to buy from them again. I would enjoy nothing more than to see a class action suit against Egghead.
 

JJordan

Golden Member
Dec 27, 1999
1,069
0
0
It is nice to know you all have such high opinions of ALL lawyers. The first time you get pulled over for no reason and thrown in jail, please do not call a lawyer to help you out. I wold rather see you rot in jail than to know that you are taking advantage of the American legal system to provide you with protection from government abuse. Oh, and when your Firestone tires blow up and kill your brother or sister or mother or father or your 3 year old child, please do NOT call a lawyer to help. Let Firestone continue to kill people. After all, who would want SCUM Lawyers to help make products safer or to protect you when they are unsafe and injure or maim you or your family.
 

NobodybutMe

Member
Jul 13, 2000
66
0
61
Greg, I agree with you that Buy.com is a class act - too bad the same can't be said for Egghead. While I don't consider I took a screwing on the recent Ram "misprice" Egghead has in the past done me wrong (my opinion) and after this last deal I will not purchase anything from them.
 

8602081

Banned
Jul 10, 2000
713
0
0
Only person that's going to make money on this matter are the lawyers..
They will do a class action even if you don't want to..
Damn Lawyers.
So they made a mistake, so what...
 
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