buy.com trick??

[yank51]

Found the price and what appeared to be some good deductions at buy.com on this particular monitor, even though I knew it was "out-of-stock". Deal was a $50 rebate (available at several places) that I was going to couple with a $25 rebate by taking out a buy.com VISA and applyinga coupon to the purchase price. Also a $10 rebate for writing a critique of the monitor was also there. Well, it seems that buy.com is unsure if there $25 rebate is actually real. My 1st attempt at ordering caused my to be lead around in circles, unable to actually "order" said monitor. After excanging emails, it seemed I needed to order monitor with-out coupon attached, then contact customer support, and they would then credit me with the $25. NOT SO, fellow shoppers. Buyers beware.... It seems that buy.com has a left-hand doesn't know what the right-hand is doing policy, and I got very tired of the whole hassle. Anyway, I was able to cancel my order, but am now unsure of who to order from, I'll need to make my purchase on-line.

Here is a copy of thier 1st set of instructions:

> Thank you for contacting Buy.com.
> This is in reference to your email regarding placing an order.
> We advise you to please remove the $25 Visa promotional coupon from your
> 'Shopping Cart' and place a fresh order using your Buy.com Visa Card.
> Once the order is placed, all you need to do is to send us the new order
> number along with the coupon information. We will then credit you for the
> amount of the coupon. Please note no other coupon should be applied on that order.
> We hope this clarifies any misunderstanding about your coupon.
> Sincerely,
> Buy.com Customer Care Team

I then proceeded to send them the order number along with a request to "credit" my account. Here is their reply:
Thank you for contacting Buy.com.

This is in reference to your email regarding the order #xxxxxxx.

This is to inform you that item # xxxxxx is an On-order merchandise as per the web site. Buy.com coupons can only be used with in stock items. We suggest you to use this coupon to place an order for in stock items. We are pleased to assist you with hassle free ordering on Buy.com.

Please feel free to contact us if you have any further questions or concerns.

Sincerely,
Buy.com Customer Care Team

> >> > www.buy.com
> >> >

So much for "hassel free", eh??

 

[chiguy2891]

i ordered my lcd monitor from them because they were about $40 cheaper than any other place. it took about a week and several emails to their customer support for it to actually ship. i wouldnt buy any high price tag items from them unless there was a big price difference. buy.com has a horrible rating on resellerratings.com

 

[CP5670]

hmm, I was going to buy an LCD from them myself soon, as I've heard they have a no questions asked / no restock fees return policy. Maybe I'll need to rethink this.

 

[yank51]

Well, this was my 2nd deal ith them. I was only trying to scrape together the best price I could get, not looking to "steal the house". My 1st experience went well, but the item was only $25 or so... Looking at PC Connection now. Anyone know about them? They seem to have a higher rating (4.73 out of 5.00 at Epinions.com vs. 4.4 for buy.com) Anyone??

 

[akugami]

Having ordered items from them for the last few years, never had a problem. Recently bought the Logitech Z5500's from them at $220 shipped and it arrived in 3 days (ordered on a Sunday, got there Wed). I've used various coupon codes on their site before as well and not had any problems. I do a lot of comparison shoppings and I always check Buy.com because I've never had a problem with them before.