Friday, I get back from work-the cable is completely out. So I call up comcast, "No outages, we can get someone out to fix it by tuesday" I said, no way this needs to be fixed! Upon talking to our neighbors, turns out, they had new service installed...so I put two and two together. Basically, ours got disconnected so they could hook up??
I called and bitched about it but got nowhere, any suggestions at all? They are the ONLY PROVIDER IN OUR AREA!!! So I can't even jump ship! Very upsetting...All I got was a "We're sorry about this, and we can escalate your call and speed up service, but they never happened..
UPDATE: The field tech came and apparently when the neighbor had their service installed-they attempted to botch our connection into a 2 connection plate (the guy who did it put in 3 connections) and destroyed our connection in the process. So the tech went ahead and ordered a new plate to accomadate our connection and upped our signal as well, because it has 3 connections on it now as opposed to 3.
So do I persue to b1tch at comcast?
I called and bitched about it but got nowhere, any suggestions at all? They are the ONLY PROVIDER IN OUR AREA!!! So I can't even jump ship! Very upsetting...All I got was a "We're sorry about this, and we can escalate your call and speed up service, but they never happened..
UPDATE: The field tech came and apparently when the neighbor had their service installed-they attempted to botch our connection into a 2 connection plate (the guy who did it put in 3 connections) and destroyed our connection in the process. So the tech went ahead and ordered a new plate to accomadate our connection and upped our signal as well, because it has 3 connections on it now as opposed to 3.
So do I persue to b1tch at comcast?