I recently had WOW 500M internet installed. i can get the full speed at times, but sometimes i have to attempt a download several times to get anything above ~100Kbps. These are the details of my cable modem status page:
The line from the service pole is about 25ft and enters my house. There is one 2-way splitter connected to the cable modem and nothing else is connected to the line. The line is new, the cable modem is new (tested a few). WOW had a line tech out as well as the area supervisor. In an attempt to solve the issue, they followed the line all the way down my street and replaced something that had water in it (maybe some filter?). The issue was worse before they did this but it still isn't resolved.
My cable modem event log shows a "No Ranging Response received - T3 time-out" error once every day or two.
From some research i did online, i've read that the Power signal should not have such a broad range (-2.70dB to 7.00dB). This should be within 3dB for all channels i believe.
Before i call them to come out again and waste more time, i would love some feedback on what the cause could be and what can be done about it.
Appreciate any thoughts
edit: not sure how to make a table here...will work on fixing this
Code:
Channel Lock Status Modulation Channel Frequency Power SNR Corrected Uncorrectables
1 Locked 256QAM 17 681.00 MHz 1.40 dBmV 38.98 dB 20627 36252
2 Locked 256QAM 12 561.00 MHz 5.10 dBmV 40.37 dB 2319 13638
3 Locked 256QAM 11 567.00 MHz 5.00 dBmV 40.95 dB 2112 17212
4 Locked 256QAM 10 573.00 MHz 5.20 dBmV 40.37 dB 2140 16028
5 Locked 256QAM 9 579.00 MHz 5.30 dBmV 40.37 dB 1067 11112
6 Locked 256QAM 8 585.00 MHz 5.20 dBmV 40.37 dB 1198 8702
7 Locked 256QAM 7 591.00 MHz 5.00 dBmV 40.95 dB 677 8477
8 Locked 256QAM 6 597.00 MHz 5.00 dBmV 40.37 dB 524 5716
9 Locked 256QAM 5 603.00 MHz 4.80 dBmV 40.37 dB 527 5900
10 Locked 256QAM 1 609.00 MHz 4.70 dBmV 38.98 dB 667 5300
11 Locked 256QAM 2 615.00 MHz 4.90 dBmV 40.95 dB 541 7521
12 Locked 256QAM 3 621.00 MHz 4.50 dBmV 38.98 dB 309 4597
13 Locked 256QAM 4 627.00 MHz 4.30 dBmV 38.98 dB 292 4371
14 Locked 256QAM 13 651.00 MHz 3.80 dBmV 38.98 dB 815 6280
15 Locked 256QAM 14 657.00 MHz 3.80 dBmV 38.98 dB 589 6276
16 Locked 256QAM 15 663.00 MHz 3.40 dBmV 38.98 dB 551 4771
17 Locked 256QAM 16 669.00 MHz 2.90 dBmV 38.61 dB 477 6621
18 Locked 256QAM 18 687.00 MHz -0.80 dBmV 36.39 dB 1134 5291
19 Locked 256QAM 19 693.00 MHz -2.90 dBmV 36.39 dB 1241 6714
20 Locked 256QAM 20 699.00 MHz -0.90 dBmV 36.61 dB 4746 20351
21 Locked 256QAM 21 705.00 MHz 1.80 dBmV 38.61 dB 7936 53423
22 Locked 256QAM 22 711.00 MHz 3.60 dBmV 38.61 dB 1098 4461
23 Locked 256QAM 23 717.00 MHz 4.70 dBmV 38.98 dB 1242 5237
24 Locked 256QAM 24 723.00 MHz 5.20 dBmV 38.98 dB 1071 8645
25 Locked 256QAM 25 729.00 MHz 5.60 dBmV 39.50 dB 515 774
26 Locked 256QAM 26 735.00 MHz 6.50 dBmV 39.90 dB 191 1027
27 Locked 256QAM 27 741.00 MHz 7.10 dBmV 39.90 dB 258 803
28 Locked 256QAM 28 747.00 MHz 7.10 dBmV 39.20 dB 649 2206
The line from the service pole is about 25ft and enters my house. There is one 2-way splitter connected to the cable modem and nothing else is connected to the line. The line is new, the cable modem is new (tested a few). WOW had a line tech out as well as the area supervisor. In an attempt to solve the issue, they followed the line all the way down my street and replaced something that had water in it (maybe some filter?). The issue was worse before they did this but it still isn't resolved.
My cable modem event log shows a "No Ranging Response received - T3 time-out" error once every day or two.
From some research i did online, i've read that the Power signal should not have such a broad range (-2.70dB to 7.00dB). This should be within 3dB for all channels i believe.
Before i call them to come out again and waste more time, i would love some feedback on what the cause could be and what can be done about it.
Appreciate any thoughts
edit: not sure how to make a table here...will work on fixing this
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