Cannot access windows update

[funchild66]

WIN XP (home) cannot access windows update via IE6, start menu or control panel. When IE attempts to access that website PC hangs...otherwise IE is fine. I have tried system file checker, disabled norton AV, there is no spyware or viruses present. All other applications work flawlessly. When I attempt to open file in control panel I get the following :An exception occurred while trying to run ?shell32.dll,control_rundll c:\windows\system32\wuaucpl,automatic updates.
SP2 has not been installed on this PC and never had a problem with accessing V5..just did custom installs of critical patches.
Please HELP!!!!

 

[loup garou]

Make sure these dlls are registered.

 

[funchild66]

Thank you for the speedy reply.


Also, before I posted the problem I goggled around and there were 3 or 4 references to my problem that said to register ..REGSVR32 C:\WINDOWS\system32\wuapi.dll
REGSVR32 C:\WINDOWS\system32\wuaueng.dll
REGSVR32 C:\WINDOWS\system32\atl.dll
REGSVR32 C:\WINDOWS\system32\wucltui.dll
REGSVR32 C:\WINDOWS\system32\wups.dll
I did this and still had the problem These are different than the ones you refer to.

 

[loup garou]

Did the solution I posted work?

 

[funchild66]

The solution you suggested seems to be intended for an intranet or proxy server problem. I run 4 pc's at home thru a router for dsl...3 are fine!!!! I don't want to take a chance crashing this one before I completely back it up.

SiSoft Sandra 2005 reports that XP hasn't the correct service packs. If I put in the sp2 disk that I have...would it perhaps fix the problem. I really don't want XP2 in here but I can always undo some of the changes it makes that I don't like. This pc got the December updates via custom mode so it was woking fine then.

 

[loup garou]

Skip the other steps and just do #5, registering the dlls. You won't mess anything up registering windows dlls. Also, look through the windows update logfile and post any errors you see.

 

[DanTMWTMP]

u sure it's not a proxy problem? I've had a similar problem, and it just had to do w/ the proxy the computer was connected to.

u can try this:
tools, internet options, (under general tab) click on Settings button, click on "view objects" button, and delete everything there.

then try again.

 

[funchild66]

Originally posted by: DanTMWTMP
u sure it's not a proxy problem? I've had a similar problem, and it just had to do w/ the proxy the computer was connected to.

u can try this:
tools, internet options, (under general tab) click on Settings button, click on "view objects" button, and delete everything there.

then try again.

Did it...still no success!!

This is so frustrating.

 

[mechBgon]

Some viruses (using the term broadly) will take steps to keep your computer from visiting Windows Update and/or security-related sites. You might want to remove the hard drive from the problem computer, put it into a different computer as a second drive, and run an exhaustive antivirus/antispyware scan on it using a current-generation antivirus software that's configured to use all its detection options (heuristics, compressed-file scanning, etc). Give that a try If you need a modern antivirus software to use for that purpose, you can get free trialwares of Norton Antivirus 2005 or McAfee VirusScan 9.0, among others.

 

[loup garou]

Can you access secure (https) sites?

 

[funchild66]

Originally posted by: werk
Can you access secure (https) sites?

YES!!!

 

[funchild66]

PROBLEM SOLVED re: updates...but I don't know why it occurred. Went to control panel---system properties...windows update..."turn off" was checked. I always did them manually via IE tools.
I had been unable to get this window up from any other location..such as when I clicked on update icon in control panel. I checked "automatic" and lo and behold..on came IE and it proceeded to microsoft's V5 address and downloaded the stuff. I had been getting this message "An exception occurred while trying to run ?shell32.dll,control_rundll c:\windows\system32\wuaucpl,automatic updates

I'm really puzzled as to why I could only access thru system properties, Now it works fine even when I go thru IE tools menu and update icon in control panel.After download and install. of WU I again checked "turn off" and everything works as it did before problem arose.

Any ideas...how problem was caused and why it could only be fixed this way??
TIA