Thanks for a great read on resellerratings. 12 pages of hilarious very dissatisfied feedbacks.
Here are some partial high lights
I said, "Cancel the order or I am calling the authorities, the Better Business Bureau, the New Jersey State Attorney General's office, the police, etc." Greg replied with "Do you know who I am? You have no idea who I am or what I can do" then added some threats. Real threats. I can't include those threats because they are now being investigated by the police.
I placed the order online for a Canon Digital Rebel & Sony TRV950 camcorder for $2,271. When I called to confirm, the salesperson (Vince) immediately tried to add an accessory package bringing the value to $4,700! When I told him no, that was too much, he repeatedly offered other packages lowering the amount each time. He was actually getting angry with me for not accepting these "deals" he was offering, insisting they were "insanely good" values. Though I insisted they were outside of my budget. Finally after 50 minutes of a rude high-pressure sales pitch, I accepted a package bringing the total up to $2999. But after I hung up, I decided that I wasn't happy with that "deal" & felt ripped off & wanted to cancel my order. When I called, he yelled at me for having "buyers remorse" & insisted I don't cancel & that I should be happy with my deal because he only was making $18 in commission after a 50 minute phone call. I told him to just cancel my order & he refused & hung up on me. When I tried calling back (several times) I couldn't get anybody to cancel it for me, though one guy said it's cancelled but I didn't believe him & I ended up cancelling my credit card. The next day I got a call from them inquiring as to why my card didn't work, of course they didn't cancel it.
they con me out of $158 for what they claim to be 'shipping and handling' of the package, and this was charged on a 5lb UPS ground shipment
When I showed my frustration with the approach, your salesperson was very rude and unprofessional. He actually said that "I must have woke-up on the wrong side of the bed" and that "being asked to order a filter must be a crime in Mississippi."
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Those are even funnier...
from "frankx" with 1 post?:
I contacted this store via phone and after ordering my Fuji S7000 camera, was contacted within 30 minutes of hte order to confirm that I was the one who actually ordered the product. GREAT SECURITY. During the same call, the sales person offerd me a free case with my camera,He assured me that the product would be sent out first thing in the morning. Due to a trip and my other camera breaking, I needed it right away. Shortly after walking into the office this morning, the camera was sitting there, waiting for me to pick it up. All the contents were in the box with the invoice. Everything was perfectly packaged and the entire experience was fantastic. Any time I need something that this company has, I will be purchasing it from them. The other nice thing,ExpressCameras had the lowest prices, which was a PLUS. FANTASTIC COMPANY, GREAT SERVICE.THANKS"
from "bob223" who has posted 1 review:
I have used ExpressCameras for years, purchasing a couple of high end and lower-end cameras, lenses,accessories, you name it. I know for a "fact" this is one of the best most reputable merchants,They have been a professional photographer's source to pros around the States,They seem to follow the philosophy of simple honesty, courtesy and 100% customer satisfaction. I've read some of the negative reviews here, and I've also during my years of being in photography purchased from other NY vendors and elsewhere, some of them "huge" disappointments and loss of money and nerves.I would bet anybody anything expresscameras would go the extra mile "every single time" for its customers, to make sure they're satisfied, one way or the other. This is why they have the reputation for being the Best.However for expresscameras I would write nothing but the best anytime. It's simpy the Truth."i will tell everyone i know to use expresscameras.