car dealerships driving your car

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Dec 30, 2004
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Did you post that so you could work in the term "porte cochere"?



Fern

frankly, I wish I knew more good words, and wish other people used them more so we could all benefit. everyone I know has the same vocabulary, it's boring as heck. Actually, this is now on my todo list. Improve English, or work on French (also on the todo), which is better?
 
Last edited:
Dec 30, 2004
12,553
2
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Ten miles is a long way to check an oil change :^D

I do agree with you though. I wouldn't worry about it, but it may affect my chances of using them again.

how could they possibly damage it in 10 miles? This isn't an old or turbo BMW we're talking about that needs to reach operating temp before abuse.
 
Dec 30, 2004
12,553
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You realize insurance companies have some of the most complex and accurate statistical models, right? It's the entire point of their business. I don't care one way or another because I drive at safe speeds and I don't brake or accelerate hard. The explanation on the website is:



I asked for specific details from my agent and he said the people who fall into the above categories (hard brakers/accelerators) have roughly 4x as many accidents as those who don't. You can think it's retarded I guess, but it's data that has no agenda.

I'm a 6-sigma statistical anomaly then. Why should I have to pay more than my fair share?
 

MrDudeMan

Lifer
Jan 15, 2001
15,069
94
91
checking brake bedding, pad performance, and engaging ABS definitely one of the "200 point service checks" IMO.

They changed the oil and did some really basic checks, none of which involved testing the brakes. Also, I didn't ask for anything like that nor was I informed it would be done (and it wasn't).

how could they possibly damage it in 10 miles? This isn't an old or turbo BMW we're talking about that needs to reach operating temp before abuse.

This is beside the point even though they certainly could have damaged it in many ways. There's no valid reason for them to have driven it anywhere other than the garage. It's less about what could have happened and more about why it happened at all. I understand your point which is why I'm not angry or anything, but I feel justified to ask a question.

I'm a 6-sigma statistical anomaly then. Why should I have to pay more than my fair share?

If it was a statistical anomaly, it wouldn't significantly impact rates. That's the entire premise of insurance; they wouldn't be able to offer competitive rates unless every insurance company colluded, which I suppose could be happening, but it's unlikely.

It's not a statistical anomaly if the likelihood of an accident increases by 400% after a certain point for the average driver. That means it applies to the majority of the population once a critical threshold is reached and they give you an opportunity to earn a discount if you, over a several month period, don't indicate that your driving disposition is likely to lead to an accident in a predictable way based on the threshold.

With that said, I shopped multiple insurance companies with the entire spread presented to each one up front: multiple life insurance policies, homeowners and multiple rental dwelling policies, an umbrella policy, and multiple vehicle policies. Of the six companies, Nationwide's rates were still very competitive even with optional addons like accident forgiveness and vanishing deductible. Nationwide is a better choice in areas with a high amount of foundation movement because they offer foundation repair riders that no other insurance company will match, which is one of the main reasons why I chose them. My car insurance for a 2014 Accord is $41/month with a $250 deductible and most of the addons. That's hardly expensive. Granted, I have no accidents or tickets on my driving record, but my wife has one accident and one ticket, which didn't seem to affect her rate very much ($45/mo for a 2012 Acura MDX).

Considering the rates are already competitive, I wouldn't say they're charging more than a fair share if the opt in discount program isn't exercised. If the average customer is being gouged due to a statistical anomaly, they hid it pretty well with a low price tag somehow. I do understand what you meant, but I don't think that's happening.
 

boomerang

Lifer
Jun 19, 2000
18,883
641
126
To all of you complaining about big brother / insurance companies screwing you over / etc...just don't sign up for it. It's that easy.

Meanwhile, I'm enjoying permanent 15% and 18% discounts on my trucks.
Give it up man. It's virtually impossible to convince the ignorant of their ignorance. Especially when its driven by spite.
 

monkeydelmagico

Diamond Member
Nov 16, 2011
3,961
145
106
- You're lending your vehicle to an idiot that is at an elevated risk of an accident. You should choose a dealer that has less risk of resulting in a hoonigan claim.
- You were expecting to be heeded in your request for egg footed driver, and failed to anticipate an unlikely event.

</dealer response>

Fixed

Why wouldnt you just pull the data logger when it went to the dealer?
 

Scarpozzi

Lifer
Jun 13, 2000
26,389
1,778
126
Could they have been testing the brakes? I don't really know what they do when they run a x number point inspection. I don't trust dealership mechanics....ever.

I do all of my own work unless it's free. (we got 2 years of toyota care included with our 4Runner) From here on out, all maintenance will be completed by me. My justification is that I just don't trust the people that work in those places because I've had too many friends have bad things happen.

One guy had an oil change where they forgot to refill the oil. He drove the car down the road and the engine seized. Another friend of mine bought new tires for his 300ZX. They backed his car out and parked it. He got in the thing and they had forgotten to put the lugs on one side. I had dropped him off when he picked up the car and noticed something was wrong. I have no idea how the the tires didn't just come off, but the weight of the vehicle on the lugs/threads actually kept it from sliding.

The manager ran out with a few jacks and a wrench and tightened everything down. I don't think he got any compensation for that mishap and who knows what damage that did that wasn't visible/seen.
 

slag

Lifer
Dec 14, 2000
10,473
81
101
You realize insurance companies have some of the most complex and accurate statistical models, right? It's the entire point of their business. I don't care one way or another because I drive at safe speeds and I don't brake or accelerate hard. The explanation on the website is:



I asked for specific details from my agent and he said the people who fall into the above categories (hard brakers/accelerators) have roughly 4x as many accidents as those who don't. You can think it's retarded I guess, but it's data that has no agenda.


Man this is so lame. I take the turnpike/toll road every morning to and from work. Today I had to "brake hard" because an asshat decided at the last moment to swerve across two lanes of traffic and cut me off as I was going through the auto pay (Ktag) lane. Totally not my fault, but I had to brake hard. This happens pretty frequently. If you leave enough "safe distance" ahead of you, someone will pull into it.
 

jlee

Lifer
Sep 12, 2001
48,518
223
106
Could they have been testing the brakes? I don't really know what they do when they run a x number point inspection. I don't trust dealership mechanics....ever.

I do all of my own work unless it's free. (we got 2 years of toyota care included with our 4Runner) From here on out, all maintenance will be completed by me. My justification is that I just don't trust the people that work in those places because I've had too many friends have bad things happen.

One guy had an oil change where they forgot to refill the oil. He drove the car down the road and the engine seized. Another friend of mine bought new tires for his 300ZX. They backed his car out and parked it. He got in the thing and they had forgotten to put the lugs on one side. I had dropped him off when he picked up the car and noticed something was wrong. I have no idea how the the tires didn't just come off, but the weight of the vehicle on the lugs/threads actually kept it from sliding.

The manager ran out with a few jacks and a wrench and tightened everything down. I don't think he got any compensation for that mishap and who knows what damage that did that wasn't visible/seen.

That's why I built my own engine. I've seen enough people who paid shops a LOT of money to build engines for them, only to have them blow up a few thousand miles later. I figure nobody else is going to be as careful with my car as I am, because they're mostly just trying to churn through stuff to get paid.
 

postmortemIA

Diamond Member
Jul 11, 2006
7,721
40
91
That's why I built my own engine. I've seen enough people who paid shops a LOT of money to build engines for them, only to have them blow up a few thousand miles later. I figure nobody else is going to be as careful with my car as I am, because they're mostly just trying to churn through stuff to get paid.

That's why I build my own cars.
I get my own iron and aluminum ore, and from that point nobody else is as careful as me.




 

jlee

Lifer
Sep 12, 2001
48,518
223
106
That's why I build my own cars.
I get my own iron and aluminum ore, and from that point nobody else is as careful as me.





Are you seriously comparing an OEM assembly process to a 3rd party mechanic getting paid by the job?
 
Dec 30, 2004
12,553
2
76
That's why I built my own engine. I've seen enough people who paid shops a LOT of money to build engines for them, only to have them blow up a few thousand miles later. I figure nobody else is going to be as careful with my car as I am, because they're mostly just trying to churn through stuff to get paid.

that really pisses me off it's the conclusion I've come to as it relates to labor. Two ways around this are pay the highest rate you can find for labor, or watch them like a hawk to make sure they're doing the right job and not trying to overcharge or sell something I don't need. Maybe you should start your own mechanic shop and manage it well? We need more that are well run.

Last time it was
"mmmm it's probably the transmission"
"no that doesn't make ANY sense based on what happened you're an idiot"
"well, the MTs for this are really rare, the ONLY one is in Maryland and it's $1500"
"here's a list of 300 that are $600"
"well yeah but you gotta buy local. I had a guy bring me an engine from Canada told me to put it in and in spite of my hesitation and he's had nothing but problems"
"local as in...Maryland?"
"..."
"just fix the damn clutch, it's not a transmissue."
 
Dec 30, 2004
12,553
2
76
They changed the oil and did some really basic checks, none of which involved testing the brakes. Also, I didn't ask for anything like that nor was I informed it would be done (and it wasn't).
it's annoying, it's one of those standard things they do regardless because they might upsell someone dumb "$200 fluid maint, your fluids are low" "ok"

This is beside the point even though they certainly could have damaged it in many ways. There's no valid reason for them to have driven it anywhere other than the garage. It's less about what could have happened and more about why it happened at all. I understand your point which is why I'm not angry or anything, but I feel justified to ask a question.
I guess it's a fair question, I just don't bother fussing, or mind it. The way I beat on my MT car every day, and I mean beat, they're not going to be doing anything to it that I don't.
By the time I have a nicer car I should have my accelerometer automated recording app set up; for mechanics I'll add a silent recording feature so that it records with the screen off when they go driving.
If it was a statistical anomaly, it wouldn't significantly impact rates. That's the entire premise of insurance; they wouldn't be able to offer competitive rates unless every insurance company colluded, which I suppose could be happening, but it's unlikely.

It's not a statistical anomaly if the likelihood of an accident increases by 400% after a certain point for the average driver. That means it applies to the majority of the population once a critical threshold is reached and they give you an opportunity to earn a discount if you, over a several month period, don't indicate that your driving disposition is likely to lead to an accident in a predictable way based on the threshold.

With that said, I shopped multiple insurance companies with the entire spread presented to each one up front: multiple life insurance policies, homeowners and multiple rental dwelling policies, an umbrella policy, and multiple vehicle policies. Of the six companies, Nationwide's rates were still very competitive even with optional addons like accident forgiveness and vanishing deductible. Nationwide is a better choice in areas with a high amount of foundation movement because they offer foundation repair riders that no other insurance company will match, which is one of the main reasons why I chose them. My car insurance for a 2014 Accord is $41/month with a $250 deductible and most of the addons. That's hardly expensive. Granted, I have no accidents or tickets on my driving record, but my wife has one accident and one ticket, which didn't seem to affect her rate very much ($45/mo for a 2012 Acura MDX).

Considering the rates are already competitive, I wouldn't say they're charging more than a fair share if the opt in discount program isn't exercised. If the average customer is being gouged due to a statistical anomaly, they hid it pretty well with a low price tag somehow. I do understand what you meant, but I don't think that's happening.

I said _I_ am a statistical anomaly not _IT_ is a statistical anomaly. Key word you used there "average". I have no car accidents to my record and drive about as insane as you can find. I knew what the apex was and how to find it before I knew the word. When I heard it first time I immediately knew what someone was talking about.
 

Carson Dyle

Diamond Member
Jul 2, 2012
8,173
524
126
I honestly can't believe you left it with them without also have a video camera rolling the entire time. Next time you'll know.
 

WelshBloke

Lifer
Jan 12, 2005
31,450
9,354
136
What's the liability issue if someone takes your car and has an accident or gets a traffic violation in the States?
 

Midwayman

Diamond Member
Jan 28, 2000
5,723
325
126
Those insurance loggers set off braking alerts if you sneeze wrong. Its hardly an indicator of abuse. Just someone driving normally.
 

MrDudeMan

Lifer
Jan 15, 2001
15,069
94
91
What's the liability issue if someone takes your car and has an accident or gets a traffic violation in the States?

I'm not sure. I'll have to ask next time.

Those insurance loggers set off braking alerts if you sneeze wrong. Its hardly an indicator of abuse. Just someone driving normally.

In 1,200 miles, I haven't set it off once. My wife has driven 1,800 miles and hasn't set it off either. My dad made it through 5,500 miles/6 months and had 2 events. A lot of people in this thread are adamant that people cut them off all the time, but in 15 years of driving I've had that happen only on rare occasions, which is why the program has an allowance for hard braking events. The salient point of the device being installed into your car seems to be getting lost in all of the exaggeration and misinformation. It's really simple - if you drive fast and take risks, you'll get dinged. There's really nothing else that needs to be said and it wasn't (and still isn't) the point of this thread.
 

Viper GTS

Lifer
Oct 13, 1999
38,107
433
136
You are being absurdly paranoid over what is essentially a non-event. You could make the argument that driving your car 10 miles during an oil change was unnecessary and I would likely agree with you on that. It still wouldn't be worthy of the energy required to write this thread, but I would probably agree they were out of line.

As for setting off the hard braking alert - BFD. I used to make a game out of it in my cars, I averaged once per mile in the Viper. It just doesn't make enough difference to get worked up over.

When I had my Progressive SnapShot I believe the threshold for hard braking was 10mph/s. That's absolutely absurd and far too low a threshold even for normal cars and triggering it is no indication of risky driving.

In short, worry less about the small stuff.

Viper GTS
 

MrDudeMan

Lifer
Jan 15, 2001
15,069
94
91
You are being absurdly paranoid over what is essentially a non-event. You could make the argument that driving your car 10 miles during an oil change was unnecessary and I would likely agree with you on that. It still wouldn't be worthy of the energy required to write this thread, but I would probably agree they were out of line.

I want to know why it happened. That makes me curious, not paranoid. I don't think there's a conspiracy at the dealership to purposely drop french fries under people's seats during oil changes. Also, I don't understand the point of a forum if not to relay life events and have discussions such as this.

As for setting off the hard braking alert - BFD. I used to make a game out of it in my cars, I averaged once per mile in the Viper. It just doesn't make enough difference to get worked up over.

I'm interested in a 30% discount that's permanently applied to my account, so I care a lot, actually. If you don't mind pissing away hundreds of dollars just to make a point, have at it.

When I had my Progressive SnapShot I believe the threshold for hard braking was 10mph/s. That's absolutely absurd and far too low a threshold even for normal cars and triggering it is no indication of risky driving.

Your opinion about the threshold contradicts data that describes the average driver. I've said a few times now that I've driven for 1,200 miles without tripping it and I don't drive like a grandma. Over 90% of drivers stay at or below the allowance according to my insurance agent, which makes the threshold sufficient to categorize average, low-risk drivers separately from high-risk drivers.

In short, worry less about the small stuff.

I'm not worried about this, but that's not the same as wanting to know the answer to a question, which is reasonable. If I was worried, I would have driven back to the dealership on Saturday. I understand what you're saying, but I don't think it applies to me in this particular situation. I noticed something off and I'd like to have a conversation about it because my preference is for things like that to not happen. Assuming they provide a valid explanation, I'll continue going to that dealership. If I was upset, I wouldn't even be entertaining that idea.

Another point people seem to be missing - you can be the best driver in the world, but if you have to drive in high-risk situations, such as rush hour with people constantly cutting you off, that doesn't invalidate the model at all. If you're more likely to have an accident, that's the result regardless of if you were cut off or not. There's no valid argument to be made against this type of statistic because a single person can only offer anecdotal evidence, which is what all of us have done. Based on my limited experience, I've found the threshold to be perfectly reasonable; additionally, my agent provided data to corroborate my observations.

I sent an email to the SmartRide (the company who manufacturers and maintains the device used by Nationwide) to see if they'll provide additional details. I specifically asked for data about the braking allowance from their point of view. They may not respond, but it will be interesting if they do.
 

Midwayman

Diamond Member
Jan 28, 2000
5,723
325
126
I'm not sure. I'll have to ask next time.



In 1,200 miles, I haven't set it off once. My wife has driven 1,800 miles and hasn't set it off either. My dad made it through 5,500 miles/6 months and had 2 events. A lot of people in this thread are adamant that people cut them off all the time, but in 15 years of driving I've had that happen only on rare occasions, which is why the program has an allowance for hard braking events. The salient point of the device being installed into your car seems to be getting lost in all of the exaggeration and misinformation. It's really simple - if you drive fast and take risks, you'll get dinged. There's really nothing else that needs to be said and it wasn't (and still isn't) the point of this thread.

Pfft. Getting cut off? Try driving around red light cameras. Extra short yellows. You're presented with the choice of a hard stop or a ticket. If you live in an area with lots of 45-50mph roads and stop light you will have hard stop through no fault of your own and it has nothing to do with rush hour traffic. If you live in an area with light traffic, lowest speed limits and no automated enforcement I can see not tripping it often if you drive like you know its on there.
 

Carson Dyle

Diamond Member
Jul 2, 2012
8,173
524
126
It's funny how clueless some people are about how aggressively they drive. They must think everyone drives around looking rear-end someone.
 

cabri

Diamond Member
Nov 3, 2012
3,616
1
81
"Sir, as part of the high standard of sevice provided by our factory trained technicians we make sure to test drive every vehicle to bring the engine up to normal operating temperature before replacing vital fluids. This guarantees that more of the engine damaging contaminants are drained away before being replaced with the premium lubricants we provide. Additionally, as part of our commitment to serving our valued customers, we perform a multi-point inspection during the test drive to ensure the continued high performance of your vehicles steering, acceleration and braking systems. We assure you that all of the work our technicians performed exceeded industry standards and will extend the life of your investment."

This was my thoughts

I drove the car to the dealership, so it was already warm. Also, I only paid for an oil change and the checklist reflects that they performed exactly zero of the services you mentioned. Got anything else?

If the dealership performs additional checks (some do); they would want to make sure that the engine oil was up to snuff.

Hard braking may have been to check the brake system for fade.
Check for how the suspension feels, engine hesitation under acceleration, etc

However, it is best to check with the dealership for their explanation.
 

Kushina

Golden Member
Nov 22, 2010
1,598
2
81
Let us know how the conversation goes, weird little things happen to my car as well when I take it to go get fixed.
 

Scarpozzi

Lifer
Jun 13, 2000
26,389
1,778
126
That's why I build my own cars.
I get my own iron and aluminum ore, and from that point nobody else is as careful as me.




My problem with this is I don't trust the iron or aluminum you buy. Typically all the good ore is already picked over. You really need to mine it yourself to insure you're not getting inferior stock.
 

Rebel44

Senior member
Jun 19, 2006
742
1
76
"Sir, as part of the high standard of sevice provided by our factory trained technicians we make sure to test drive every vehicle to bring the engine up to normal operating temperature before replacing vital fluids. This guarantees that more of the engine damaging contaminants are drained away before being replaced with the premium lubricants we provide. Additionally, as part of our commitment to serving our valued customers, we perform a multi-point inspection during the test drive to ensure the continued high performance of your vehicles steering, acceleration and braking systems. We assure you that all of the work our technicians performed exceeded industry standards and will extend the life of your investment."

That sound like something from Office Space or Pentagon Wars.
 
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