unixwizzard
Senior member
- Jan 17, 2013
- 205
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- 76
The manager apologized to me and asked if I wanted a free oil change. I declined because I didn't want this to seem like a cheap way to get something for free. I was genuinely curious and that's it. I told him everything else was great and that I was really happy with the price, service (except for the obvious issue), and the unexpected car wash/vacuum treatment. He closed with a promise that he would make sure his technicians knew not to drive cars without following the proper procedure. It's hard to tell if that's actually going to happen and I would think they all had been told that information already, but it's better than saying nothing I suppose.
call me a cynic but I bet that by the time you were pulling off the lot, the mechanic who was assigned your oil change was being told to pack up his tools as he no longer has a job.
that will surely get the point across to all the other mechanics not to drive a customer's vehicle off the lot without written permission from the owner and manager.
the mechanic did, after all, violate a company policy, one that (even though it did not) could have cost the dealership a good deal of money.