I was at their store in Vernon Hills, IL to buy 2 80mm case fans. I asked a guy for help, they said sure. The first says what do you want? I say 2 standard case fans, and after looking at their computers the guy asks me if its for an apple or intel. I'm like wtf, you can buy apple case fans? I respond that this is for a homebuilt system. He looks some more, then asks if this is for an athlon. I'm like its a fan to cool the computer case down, its an 80mm fan, and the cpu doesn't matter. He obviously does not get it. I tell him to look for sunon. He can't find it. I actually got behind the counter and had to help him. All I found were antec fans at 15 bucks a pop, which I thought was too much and I went to look at surge protectors. I asked for help b/c they had no prices listed, but after they told me what they cost, I left.
Some employees knew what they were talking about, I got stuck with a bad apple. But they definately have high prices