Hi All,
just some comments about the comment above:
Here is the full email Sebastian wrote before... as a frame of reference:
******************************************************************
Unfortunately our MC series have that issue (the candle you have is an
MC series candle). That's why they are in our clearance section now. Our
new MA line does not have that problem anymore. If you want we can give
you a 50% discount on your next purchase. Our new line has better scent,
look and burns more effectively.
As you mentioned, the sensor needs to see the flame but when it gets
covered by the wax it doesn't detect the flame. The size of the crater
around the wick helps. When the crater is wide, the melted wax isn't as
deep around the sensor. A common mistake people do (it's explained in
the instructions that come with the new MA series) is to let the candle
burn uninterrupted for the first hour. This give the wax a wide wedge
and spreads the wax over a larger surface once it melts. And from that
point on the wedge/crater keeps that same width all the way down.
There's still a way widen the wedge around the wick once it has started
on its narrow path, you just need to be a bit resourceful.
I hope this helps.
Regards,
Sebastian P. Stefanov
***********************************************************
To be specific: The MC line DOES NOT HAVE ISSUES. Some of the candles for example our frosted glass candles do stop changing colors after 1 or 2 hours if the pool of wax is too great, or the wick is too small. If any MC pillars gives you the problem that it is due to the size of the crater or burn area.
In a glass candle, the wax that is melted suffocates the LED sensor and blocks the transmission of light. This is why you need to clear the path of the sensor from the light. This is just about candle maintenance.
The MC line does exhibit this quirk based on the burn area. It is basically physics and lighting. We do suggest that you burn the candle for at least 1 to 2 hours straight for the first time use. This is to ensure a greater burn area, which will disperse the melted wax more evenly and assure that the sensor doesn't get suffocated with melted wax.
Our New candles, which retail a bit more, have a new blend of wax and a different wick that burns a greater area of wax in a shorter amount of time. Our R&D worked on it due to these types of occurences last year and we developped the New MA Series. MA's are the Mercedes/BMW/INSERT FAVORITE CAR HERE/ of the Color Changing Candle world.
The wick also needs to be trimmed prior to each use to 1/2" or 1/4". As it is explained in the faq guide and insert we have in each candle. The trimmed wick will give a consistent flame that will send enough light to the sensor for it to work properly. Too low of a flame doesn't produce enough light for the sensor to be triggered.
Lastly, the clearance section is not a place we dump broken candles. We wanted to have a section where customer can buy more affordable candles since our new MA's retail higher. MA's are also scented differently.
In all the MC's we have sold, i would say 5 % of people have complained about the issue mentionned above. Most MC's burn fine until the end. It is just a question of how big the crater is.
We have also put up an FAQ that addresses any questions you might have. It is located at
www.lunacandle.com/faq.htm
This sounds like luna candle 101 ! lol...... i'm being a bit technical so that people don't get the wrong idea.
If you have any other questions/concerns... call us or email us, we'll take care of you.
****************************************
In other news FORUMERS CODE IS BACK !!!!!
Go to the
www.onlybylunaoutlet.com/ luna outlet
if you wish to use it and get 15 % discount.
***************************************
thanks again all for your comments and feedback.
LunaMan