I just ordered it online without logging in. you place order here http://www.comcast.com/shop/buyflow/default.ashx , you will have to put a self install kit in your cart for $9.95 at the end of your order a live anlyst will open a text chat with you ask you a few questions acount # bla bla. After a moment she will comeback and say I just lowered your internet and I will be sending you a self install kit and at that point you say do I really need the kit and she will say not unless your adding additional hook up, and you say no and thats that. I scored form Central Ma. (Ware) keep trying.