Comcast chat rep retaliation

[The Sauce]

So I needed to return a modem. The chat rep was just horrible - would not give me an address to mail it back to, asking the same questions repeatedly, finally concluding that I must drive 2 hours to the nearest office to return it. I disconnected from chat after wasting enough time. As I am filling out her evaluation with an appropriate lambasting, my modem resets, kicking me off the review page. How about that one?!?

 

[Pardus]

So I needed to return a modem. The chat rep was just horrible - would not give me an address to mail it back to, asking the same questions repeatedly, finally concluding that I must drive 2 hours to the nearest office to return it. I disconnected from chat after wasting enough time. As I am filling out her evaluation with an appropriate lambasting, my modem resets, kicking me off the review page. How about that one?!?

I used to work for Crapcast, anytime the reps had an angry customer, we would quietly note the mac address and then randomly reboot there modem throughout the day or week, etc for no reason other than to be spiteful.

So your modem rebooting after the call was completed is common practice sorry to say.

 

[PottedMeat]

at least they didn't change your name to 'Asshole' on your bill... yet.

http://www.wired.com/2015/01/comcast-renames-man-asshole-brown-tries-cancel-cable/

 

[spacelord]

You should be able to return comcast equipment at any UPS Store. The guy there said they do about 10 per day. It was easy and they gave me a receipt.
No way was I going to wait in line at the Comcast store a mile down the road to return some extra modems. They mailed me 2... even though I use my own.
He said some people show up there after going to the comcast store and seeing a 1 hour (or more) long wait.. lol.

 

[thecoolnessrune]

So I needed to return a modem. The chat rep was just horrible - would not give me an address to mail it back to, asking the same questions repeatedly, finally concluding that I must drive 2 hours to the nearest office to return it. I disconnected from chat after wasting enough time. As I am filling out her evaluation with an appropriate lambasting, my modem resets, kicking me off the review page. How about that one?!?

Maybe you should consider that you're not necessarily as high above this guy as you think you are. You're probably one of the people that makes CSR such a miserable job field.

I sincerely hope you've bothered to read this page: https://customer.xfinity.com/help-and-support/cable-tv/returning-your-equipment/

If you did, why were you bugging Support?

 

[chin311]

You should be able to return comcast equipment at any UPS Store. The guy there said they do about 10 per day. It was easy and they gave me a receipt.
No way was I going to wait in line at the Comcast store a mile down the road to return some extra modems. They mailed me 2... even though I use my own.
He said some people show up there after going to the comcast store and seeing a 1 hour (or more) long wait.. lol.

Oh yes, I try to tell everyone about this. Our local Comcast location is always stuffed with ticked off geezers waiting in line to bitch about a bill or who knows what.

UPS store ftw.

 

[sourceninja]

...

 

[Scarpozzi]

I never rented equipment....they charged a pretty expensive rate to rent modems...I bought a Dlink that was free after rebate and used it for years.....moved and my new house was in Charter's territory. I logged into the modem and flipped the frequency ranges to Charter's specs and it worked with no problem. (though, they still tried to bill me for renting equipment for a few months until I called them up and had them adjust my statements)

I've been using my cellphone with unlimited data and sharing wifi from there when I need high speed internet. Sure, it's slower than a cable modem and slightly more unreliable, but fast enough for RDP and VPN....most importantly, I'm already paying for it. Saving $65/month for over 2 years now. ($2340) Had they just adjusted my bill and not been such jerks on the phone, I would have never cancelled.

 

[The Sauce]

Maybe you should consider that you're not necessarily as high above this guy as you think you are. You're probably one of the people that makes CSR such a miserable job field.

I sincerely hope you've bothered to read this page: https://customer.xfinity.com/help-and-support/cable-tv/returning-your-equipment/

If you did, why were you bugging Support?

Wow. That's great! Really helpful. I wish the rep knew about this. Would have saved me a whole bunch of time and grief. Also, I am pretty far above the Comcast rep. Maybe not all of them, but this one for sure. I have never had trouble before. This one was deliberately obstinate.

 

[Ichinisan]

Did you already have a replacement modem?

Why are you so sure there's not an issue with the signal it's receiving?

 

[flexy]

Modem? Lol

 

[The Sauce]

Did you already have a replacement modem?

Why are you so sure there's not an issue with the signal it's receiving?

I was replacing at another location. There was no problem with my modem. The timing was perfect. What are the chances that my modem would reset just 2 minutes after I hang up with a disgruntled rep? It hasn't reset itself ever in years.

 

[werepossum]

My only wish is that comcast had some kind of competency exam I could take so I could skip all the basic support.

Yup, your right, I never thought to reboot the modem! Rebooting the modem is totally going to fix the fact that a comcast truck was behind my house last night and now the noise on my line has doubled!

Spend 30 minutes wasting my time to finally get to the point where they start to be helpful.

Also, for the love of god, bring back phone systems I don't have to speak to.

Wait - yours actually start to be helpful at some point? You lucky dog!

Every time the wind blows or it rains, we lose random channels - just like the Comcast commercials make fun of dish for supposedly doing. Although on the flip side, we have about a zillion feet of coax hanging from a pole after the last tornado came through - two or three years ago. Evidently Comcast coax is literally not worth stealing since it's only a few feet above the ground . . .

 

[Thump553]

You should be able to return comcast equipment at any UPS Store. The guy there said they do about 10 per day. It was easy and they gave me a receipt.
No way was I going to wait in line at the Comcast store a mile down the road to return some extra modems. They mailed me 2... even though I use my own.
He said some people show up there after going to the comcast store and seeing a 1 hour (or more) long wait.. lol.

This bears repeating. The UPS Store will go thorough the whole process with you (no need to call Comcast at all) and even pack it up for you for free. Plus every UPS Store I've been in (with one exception-Willimantic, CT) has been staffed with very helpful, friendly people.