I'm glad I read these forums - it's paying off. Here's my story:
I'm currently paying $119.95 per month for comcast high speed internet and cable TV:
$64.50 TV
$45.95 internet
$9.50 taxes and fees
$119.95 total
I was redirected to a promotions specialist. Then I was redirected to a customer retentions specialist. All people were friendly and understood what I was trying to accomplish. I told them I know you're offering this to new customers and that I'd have to be a total sucker to pay $25 per month more for the same damn thing.
After a little haggling the customer retentions specialist offered me the following:
$19.99 per month for high speed internet for 12 months
$52.48 per month for TV
$85.45 per month total after taxes, surcharges, etc.
So, a simple 20 minute phone call is saving me $34.50 per month...that's $414 over 1 year. The only "catch" is that there's a $75 fee if I cancel within the next year. Well at these prices I won't cancel. And, get this, the TV package they offered includes channels 2-200 (I was at 2-99), and includes the sports package and additional HD channels, including HDNet, National Geographic HD, NHL Network (don't think they have HD of this though), HBO, HBO HD, Big Ten Network HD, some FSNs, etc.
Plus, this is for the same speed internet (12 MB) I already have, that gave me a speedtest result of 23.85 download, 7.08 upload (I'd post the pic if I knew how).
Unreal deal I think.