Hi I have no idea where to start searching, so I came here to ask. I work for a small 2 person company that sells both pre-configured Linux computers, Windows computers, and custom application software. We have made hundreds of sales even many outside of the US, and many of them paid extra for a support contract.
I am the only employee who does the tech support, and I work 9-5. I am constantly getting calls outside of support hours and dealing with customer requests for support outside of my working hours. A handful of customers are willing to pay extra for us to upgrade them to 24/7 support.
What I need:
Can anybody recommend a company who could 24x7 support both Linux, Windows, and my custom software applications? We don't have enough $ to pay people in U.S. to work for us 24/7, but are opening to hiring a company overseas that could handle all the calls / support tickets outside of the 9-5 window I work. I would personally train them and/or offer step by step instructions for fixing any possible problem with our hardware or software.
Can anybody recommend such a company? Simply googling the results are overwhelming.
Thank you.
I am the only employee who does the tech support, and I work 9-5. I am constantly getting calls outside of support hours and dealing with customer requests for support outside of my working hours. A handful of customers are willing to pay extra for us to upgrade them to 24/7 support.
What I need:
Can anybody recommend a company who could 24x7 support both Linux, Windows, and my custom software applications? We don't have enough $ to pay people in U.S. to work for us 24/7, but are opening to hiring a company overseas that could handle all the calls / support tickets outside of the 9-5 window I work. I would personally train them and/or offer step by step instructions for fixing any possible problem with our hardware or software.
Can anybody recommend such a company? Simply googling the results are overwhelming.
Thank you.