TheHasselhoff
Junior Member
- Dec 24, 2002
- 10
- 0
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Targus backpack on sale. Went in the Metairie, Louisiana store (#461) on 9/2/03.
1 - The sale started Sunday, and stockers are supposed to put out all product possible every night - so, it looks like the stockers made a mistake.
2 - Is there some reason that, two days after a sale started, you don't believe any of the employees in the store? I realize that, in this case, they were incorrect - but if you automatically decide they are wrong, you're certainly not going to make friends. And if you want good customer service, you've got to act professional.
2 - Retail employees aren't normally allowed to go into the warehouse, only managers.
3 - The system used to check stock (called IMS) gets updated once a day, maximum - sometimes it doesn't get updated for several days. The employee saying that the computer is wrong, is speaking from experience.
4 - Just so you know - retail employees are treating so badly by the average customer, that when you start saying "I want a manager", or "I'm going to call corporate", they think: "Cool, go for it, now its out of my $6.50/hr hands, I don't have to get threatened by a stranger anymore."
A few months ago, CompUSA ran a sale or refurbished HP printers. I got to the store 5 minutes after they opened and was told that they had been sold out but that there were going to be more brought out at 6 pm or whatever time their "midnight sale" or whatever it was called started. The sale on the printers was different than the midnight sale. The printers were on a different page, with different listed times than the midnight sale, a fact the store manager agreed with. The ad said minimum 10 and the manager said they were saving 10 for the midnight sale as advised by their corporate office.
So, in other words - you had a problem with the corporate office, but decided to cause a scene in the store. Again, not professional. That manager just took one out of the 10 saved - and probably risked a reprimand by corporate, if not worse - just to shut you up. Let's hope that manager, who was following orders, still has a job - that another customer, such as yourself, didn't come in during the midnight madness sale & call corporate on him, too.
I went to CompUSA on another occation to buy a SmartMedia card. There were two rebates on the card, an IR and a bundled MIR. I knew I could not get the MIR (which made it free) since I was not buying a notebook, but after the IR, it was a good price. The employee at the register said that it was not on sale. A manger was called. She and I went to the computer and I showed her the price on the website.
1 - If you actually had them ring up the item, and it didn't come with the IR - then either (1) the entire company has the wrong price in the system, or (2) you weren't supposed to get the IR.
2 - Website deals have no connection with store sales. The website regularly runs sales on items that aren't on sale in the store.
3 - Technically, she wasn't supposed to honor a website price.
Are you one of the those people I see at the front door when the store opens for a new sale, dashes in, gets a cart and runs three people over trying to get to the FAR stuff? Dang, that's funny to watch.
PS - sorry if this sounds rude/mean/etc., its not meant to be - but as a retail employee, I get yelled at for things every hour on the hour, that are not my fault. We employees don't make the rules - but if we disobey them, we'll get fired. PLEASE try to understand this in the future.