Computer reboots on intense loads!

[Ketchup]

My exact video card is this: http://www.newegg.com/Product/Produc...82E16814133492 and the reboots did happen after i installed this card.
Before the upgrade i had this: http://www.newegg.com/Product/Produc...82E16814131475

That's great and all BenBen90, but what many of us are trying to tell you is that your computer is overheating. So you need to be looking at ways to fix that - dust out the computer, buy a better CPU heatsink, re-apply thermal material, add a fan. Things like that.

 

[Le Québécois]

Your old card produced less heat but was passively cooled, if you linked to the right model, and all the heat ended up in your case. On the other hand, the new card does produce more heat but it's using a blower so most of it should go outside of the case, assuming once more it's the right picture.

We'll figure out later. Right now, as I pointed in at least two messages if not more and as ketchup79 just said, you need to clean you case, fans and heatsinks and you need to reinstall the HSF(Heat Sink & Fan) for the cpu. I wouldn't buy a new HSF just yet. You most likely will need to buy one but for now, start by cleaning everything and we'll see if you still get the problem.

 

[Le Québécois]

The dust filter is only on the psu. There are a few unneeded fan intake grills that can be covered up safely if a fan is not installed.
- bottom grill (no filter) which can pull dust up from the ground into the case
- 2 top grills (no filter) which allow dust in and can short circuit proper airflow for the rear fan

I'll assume you know that case model better than I do. I just went on Google and looked at the specs and pictures.

EDIT: I just went back and looked at different pictures for that case, I definitely agree with you now, the bottom one(I didn't see the case from that angle hence didn't see the intake) and the two tops ones would be better off sealed if no fan are installed on them.

 

[BenBen90]

Well i;ve been looking at this for a while http://www.amazon.com/Cooler-Master-.../dp/B005O65JXI
Hopefully it can fix this issue?

 

[brett_stevens]

Well i;ve been looking at this for a while http://www.amazon.com/Cooler-Master-.../dp/B005O65JXI
Hopefully it can fix this issue?

As others have said, it may be as simple as re-seating/re-pasting your existing cooler.

Did you check for dust, hair, obstructions?

If you open the case, and run a normal house fan on the machine, do you notice temperatures dropping? If so, might be time for another case fan as well...

 

[BenBen90]

i did clean it and i also have a seperate 120mm fan plugged into a wall outlet and venting out air near the cpu

 

[brett_stevens]

i did clean it and i also have a seperate 120mm fan plugged into a wall outlet and venting out air near the cpu

I always test by opening the case and blowing a regular desk fan on the mb/cpu. This way I can tell if the problem is air getting into or out of the case, or if it's entirely localized to the on-board fan.

Good for you on cleaning it. I don't like doing that job either!

 

[BenBen90]

So do you think the Hyper EVO 212 will help?

 

[brett_stevens]

So do you think the Hyper EVO 212 will help?

It sounds to me more like a processor fan mount issue than a need for a new cooler, but since you'll have to remount to add the new cooler, it should work out. I would however act quickly.

 

[BenBen90]

Dude i mounted and remounted it like 5 times today -.- pretty sure its not a fan mount issue.

 

[Ketchup]

Well i;ve been looking at this for a while http://www.amazon.com/Cooler-Master-.../dp/B005O65JXI
Hopefully it can fix this issue?

Yup.

 

[BenBen90]

Thanks a lot guys I'm getting the Evo 212 tomorrow and if it works I'll update you guys and again thanks.

 

[Steltek]

Dude i mounted and remounted it like 5 times today -.- pretty sure its not a fan mount issue.

Did you carefully (i.e. without scratching) clean the CPU/heatsink surfaces, then replace the thermal compound material between the heatsink and the processor each time you remounted the heatsink?

 

[Le Québécois]

So do you think the Hyper EVO 212 will help?

Yes, it will most likely fix the problem. The only thing I don't like about all of this, even if the others don't seems to think like I do, is that you shouldn't have to buy an after market cooler for the computer to work properly. I know the Intel HSFs aren't really good but it should still work.

Dell, HP, ACER, etc... Will all sell you computers with the stock HSF and a video card like the one you bought and their computers run just fine. I wouldn't overclock them or anything like that... but it works.

 

[BenBen90]

Well i forgot to mention that i ran out of thermal paste and the old thermal paste on the cpu looks like crap. But so i wont have to deal with future heat problem since i live in California and it can get hot, i'll just apply new thermal paste when the cooler comes.

 

[Steltek]

Well i forgot to mention that i ran out of thermal paste and the old thermal paste on the cpu looks like crap. But so i wont have to deal with future heat problem since i live in California and it can get hot, i'll just apply new thermal paste when the cooler comes.

That is almost certainly your problem. You need to clean up the old thermal paste, followed by a reapplication of new paste, every time you remove the heatsink from the CPU. Reapplying the heatsink with the old paste leaves air gaps between the CPU and heatsink, which insulates the CPU and causes heat to build up instead of properly transferring to the heatsink.

 

[Le Québécois]

Well i forgot to mention that i ran out of thermal paste and the old thermal paste on the cpu looks like crap. But so i wont have to deal with future heat problem since i live in California and it can get hot, i'll just apply new thermal paste when the cooler comes.

Wait, do you mean you have yet to test it with the same HSF with a clean install with new thermal paste? If so, it's your call but I would do that before buying a new cooler. It might not be needed after all. As pointed out, Intel's HSF is pretty crappy BUT it should work just fine if properly installed and with a working non defective CPU.

 

[BenBen90]

So just got the evo 212. I installed it properly checked everything twice, I applied new thermal paste. checked temps on idle and temps for cpu was 30c or below. I then tested it with prime95 and temps did not exceed 65C. I then tested prime95 and Heaven (CPU temps did not exceed 65C and GPU temps didd not exceed 75C) and well what do you know? It rebooted. Uggghh guys please help me i am really frustrated with this D: im at a wall.

I think I should also mentioned that i run msi afterburner with fan curve. Also that above i set the fan speed to 100% if it exceeds 70C.


HELP ME!!!

 

[Ketchup]

Well you temps sound good, so as least now you don't have to worry about things throttling while you are in a mission. Now to just stop it from rebooting.

Are you getting a blue screen, crash to windows, or does it just jump to the POST screen?

 

[steve wilson]

Is it only BF4 that you have problems with, or do other games crash too?

Can you play other hardware intensive games for long periods?

BF4 has had a lot of bugs in it, but I think a lot of that has been sorted out now.

You might of actually fried the CPU if you have been unlucky, but I doubt it if Prime95 isn't crashing.

Edit: are your graphics/chipset drivers up to date?

 

[steve wilson]

Only other thing I could suggest is using CC cleaner to get completely rid of everything AMD on the PC, then do the same with the Nvidia drivers. Then reinstall the Nvidia drivers.

Also could try to reinstall BF4.

 

[BenBen90]

I don't get BSOD's. Also it's not only BF4 it reboots running Prime95 and Heaven and I did reinstall Nvidia drivers. Could it be faulty psu? Because when I run Prime95 and Heaven seperately, all is good buy when I run them simultaneously it causes a reboot??

 

[steve wilson]

I've only used prime95 as a stress test...but using two stress tests simultaneously sounds like a bad idea.

What is the temp the GFX card reaches?

Also you didn't answer the question about other games. Does this happen with other games? Which games have you tried?

 

[Ketchup]

That is a tough one, because it sounds like it only occurs when you are taxing the video card, but a driver error usually only crashes the driver.

If it were me, I would probably just do a fresh install of Windows at this point. If the issues continue, I would then start looking at other hardware issues.

 

[BenBen90]

The GFX card doesnt pass 75C. It crashes with all high quality games like ac4, metro 'll, planetary annihilation, etc. I doubt reinstalling windows agagain will fix anything, it's not windows because games work with hd 7750. Could it be a faulty psu?