Computer with Wifi, can ping websites, but cant browse them

k3n

Senior member
Jan 15, 2001
328
1
71
I read the thread here (first result on Google) and followed every suggestion, and it was of no use: http://www.tomshardware.com/answers/id-1735863/ping-browse.html

I went to the extreme an uninstalled the Norton Anti-virus, and that didn't help either.

When I disconnect the wifi connection and reconnect, I can load a few pages with the browser then after 30 seconds, no pages will load in the browser.

I can still ping the websites by name (I didn't have to use IP address), so I know it's not a DNS issue.

I was able to connect the router using a smart phone with an android OS without any problems what so ever.

The computer uses windows 7. I recently changed to a "Comcast/Xfinity" router.

Also I can ping the default gateway, 10.0.0.1, but I can't access that through the browser as well. http://10.0.0.1.

Again to repeat, if I disconnect the wifi connection and re-connect I can use the browser for a few seconds. This wifi computer had been working well with the previous router (Netgear WRN), for the pass 2.5 years.
 

Mai72

Lifer
Sep 12, 2012
11,578
1,741
126
I had the same issue in Thailand, and now I'm back home in New Jersey the issue still persisted...

http://forums.anandtech.com/showthread.php?t=2403873

until I cleaned out my temp file. http://www.tomshardware.com/answers...ws-connected-access-internet-application.html

There is a simple solution for this issue of not able to get connected inspite of having connection: Goto Run:c: \temp . Here you have to delete all the files/folders that present in this temp folder.(don't leave any single file/folder) in this directory.

That's all I did and it worked. Try it.

1. Type Run- Bring up the run box.
2. Type in c: \temp
3. Brings up the temp folder. Delete everything.
4. Restart your browser.

*The forward slash is next to the colon. There is no separation. The problem is it turns into a sad face. lol
 
Last edited:

k3n

Senior member
Jan 15, 2001
328
1
71
I entered "temp" in search box, after disabling "Hide system folders and files" in "Folder Options" from Control Panel. I deleted everything in there and it's still the same as before.

Code:
Also c: \temp only brought up the root directory of the C: drive. c:\temp brings up a box saying the directory doesn't exist.
 
Last edited:

lif_andi

Member
Apr 15, 2013
173
0
0
Change the DNS on your computer to google dns or openDNS and see if that makes a difference.
 

k3n

Senior member
Jan 15, 2001
328
1
71
Change the DNS on your computer to google dns or openDNS and see if that makes a difference.

I already followed the suggestions, in the following froum's thread: http://www.tomshardware.com/answers/id-1735863/ping-browse.html

Which suggested changing the DNS to 8.8.8.8 (google). If this was a DNS issue I'm sure I'd be able to open the web pages by their IP address. Therefore cancelling out DNS as the culprit. I've done dns flushes and renews w/restarts, and still nothing to the effect... Also I can ping websites by NAME, not just IP address.
 
Last edited:

JackMDS

Elite Member
Super Moderator
Oct 25, 1999
29,480
387
126
Assuming that you have a second computer that does work OK with the Router.

You mentioned WIFI, did you tries wire connection?

Download a portable version of Firefox and try it (you can create an independent folder from it and when you done you can just Delete the Folder.

http://portableapps.com/apps/internet/firefox_portable

If it works than you have a Browser problem.

Otherwise you might need to reconfigured your Networking capacity on the computer from scratch.



P.S. Is there a good reason to why your subnet is 10.0.0.x and the common 192.168.x.x ?


.
 

serpretetsky

Senior member
Jan 7, 2012
642
26
101
Assuming that you have a second computer that does work OK with the Router.

You mentioned WIFI, did you tries wire connection?

Download a portable version of Firefox and try it (you can create an independent folder from it and when you done you can just Delete the Folder.

http://portableapps.com/apps/internet/firefox_portable

If it works than you have a Browser problem.

Otherwise you might need to reconfigured your Networking capacity on the computer from scratch.



P.S. Is there a good reason to why your subnet is 10.0.0.x and the common 192.168.x.x ?


.
I think I would try those suggestions. Comcast is using 10.x.x.x pretty commonly for some reason.
 

k3n

Senior member
Jan 15, 2001
328
1
71
No luck with Firefox portable.

Also when I disable the wireless card and re-enable it, a web page or two will load quickly, then the browser is stuck on "loading" a webpage after just 5-10 seconds.

I was able to ping yahoo but not google: http://i.imgur.com/g2TtyXW.jpg
 

Fardringle

Diamond Member
Oct 23, 2000
9,192
758
126
Try a wired connection as Jack suggested.

And completely uninstall the wireless adapter (and any software that was installed with it) and reinstall the newest drivers from the manufacturer's web site.
 

k3n

Senior member
Jan 15, 2001
328
1
71
Called comcast, explained the situation. They hung up on me and never called back. I'll try a fresh OS install and see where that gets me.
 

VirtualLarry

No Lifer
Aug 25, 2001
56,458
10,124
126
Try getting Firefox on that system, and then go to "about:config", search for "proxy", and change "network.proxy.type" from "5" to "0" (zero).

See if you can hit web sites (www.google.com) then. If you can, then your problem was/is a proxy server running on your machine.
 

compcons

Platinum Member
Oct 22, 2004
2,169
1,177
136
Try pinging a few other sites like CNN, Microsoft, and someplace you have never gone before (WWW.galantvr4.com) to make sure you don't have cached DNS information (which might be why yahoo works but not Google). If yiu cant oing anything ekse, tour dns is messd up. Check your hostnames file and make sure you don't have crappy spyware.
 

Harrod

Golden Member
Apr 3, 2010
1,900
21
81
Try lowering the MTU setting on the wireless router, this looks like a mtu issue to me.
 

lif_andi

Member
Apr 15, 2013
173
0
0
Harrod has an interesting idea. You can try:

ping 8.8.8.8 -l 1500

and see if that works. If not, try lowering the number until you've found what is allowed through.
 

k3n

Senior member
Jan 15, 2001
328
1
71
I just re-installed the OS, as well as the RealTek wireless lan driver. I still have the exact same problem as before.

-| after ping, i.e., ping -|, (shift back slash), is not valid syntax according to windows 7 cmd.

Where am I supposed to change the MTU? I can't find it in the router's control panel.

Again I can ping 10.0.0.1, but can't access 10.0.0.1 through my browser, so please don't tell me its a DNS issue..

Edit: I did "ping 8.8.8.8 –l 1500" , with the letter l, not shift backslash, on a computer with a wired connection, and I got "request timed out". I then did "ping 8.8.8.8 -l 1400", and I got 4 successful responses.

I've never changed an MTU setting ever before..

Edit: According to the comcast representative, the MTU for their router is "fixed"... I think I'll just go back the old netgear router paired with their old cable modem. Screw these guys.
 
Last edited:

k3n

Senior member
Jan 15, 2001
328
1
71
I found a temp solution.

I connected the old Netgear router to xFinity router. I then established a wireless connection to the Netgear router with the desktop that the had the wifi card.

To access the netgear control panel I must use computer connected to it (in this case, wireless) and enter 192.168.1.1. The IP assigned to it by the xFinity router is of no use, when trying to access control panel.

All this after spending an hour with a comcast wifi rep (whom was knowledgable, by tech support standards, I guess) who suggested to buy a new wifi card, since the smart phones could connect. Also when they reset the cable modem/router, remotely for you (instead of doing it yourself), I can't use the phone for 5+ minutes; I'm guessing I couldn't even call 911. The rep did call me back though.

May someone tell me the easiest way to establish a wireless connection between the two routers? So I can place the netgear router upstairs, instead of having both of them in close proximity to one another?

I've also set them to different channels xfinity: 1, netgear: 6 (or should I use 11?).
 
Last edited:

Mai72

Lifer
Sep 12, 2012
11,578
1,741
126
Still having an issue. I can connect and browse the web, but what happens is I lose the connection. My smartphone is still connected. Weird.

Were you able to find a permanent solution?
 

serpretetsky

Senior member
Jan 7, 2012
642
26
101
k3n, may I ask why you recently changed to a comcast router? You can, for example, return the comcast router, purchase a docsis 3.0 comcast compatable router, and connect your netgear router to that. That way you don't need to rent a router, and possibly solve these annoying issues assuming everything worked fine before.
 

k3n

Senior member
Jan 15, 2001
328
1
71
k3n, may I ask why you recently changed to a comcast router? You can, for example, return the comcast router, purchase a docsis 3.0 comcast compatable router, and connect your netgear router to that. That way you don't need to rent a router, and possibly solve these annoying issues assuming everything worked fine before.

Comcast sent it in the mail, to replace their 3 year old modem they've been leasing to us.

Edit:
Apparently the computer connected to the netgear printer can't establish a connection with the printer connected the xfinity router.

I've set the IP address of the netgear (WNR2000v3) router to 10.0.0.254, in the xfinity router. After setting setting this static IP address, I then had to set the DHCP range and "save setting" in the xfinity router, in order to view "connected devices". Otherwise a blank page appears.

Again the xfinity router has a class A address: i.e. 10.x.x.x with a subnet of 255.255.255.0. The netgear router connected to the xfinity router has a class c address: 192.168.x.x with a subnet of 255.255.255.0.

What would be the next wisest step to get devices connected to the netgear router to recognize devices connected to the xfinity router?

Edit 02:
Partial schematic of my home network: PC_02 is not directly connected to the router. Sorry, it won't let me delete, unless I "rastesize"...


If someone may tell how to draw perfectly sized square/rectangular border in Photoshop that would be appreciated.

Edit 03: I removed the printer and re added it through windows control panel and was able to successfully print. I originally added the printer while the computer was connected to the comcast router. The computer connected to the Netgear router can ping the PC connected to the Comcast router, but the computer on the comcast router can't ping the computer on the netgear router.
 
Last edited:

serpretetsky

Senior member
Jan 7, 2012
642
26
101
You are performing what is called "double NAT". You essentially have two separate networks, and the NAT mechanism on your netgear might cause a lot of network devices on the comcast router to not work properly with any device on the netgear router.

Ideally you want to login to the netgear router and give it a LAN ip in the same subnet as your comast router (so if your comcast is 10.0.0.1 then give your netgear something like 10.0.0.2, 255.255.255.0)

Next you want to disable DHCP on the netgear router, and finally disconnect the ethernet cable from the netgear WAN port and connect it to any of the LAN ports.

You should be good to go.
 

k3n

Senior member
Jan 15, 2001
328
1
71
You are performing what is called "double NAT". You essentially have two separate networks, and the NAT mechanism on your netgear might cause a lot of network devices on the comcast router to not work properly with any device on the netgear router.

Thanks for your assistance. I did that (connect Netgear to Comcast between two switch ports) , and PC01 while still connected to the Comcast router was assigned an IP based on the Netgear router's subet. I was able to access to both routers' control panel.

Unfortunately I had limited internet connectivity. I couldn't access anandtech forums. And eventually I couldn't access the Comcast router at all, so I had to hard reset it.

Also when I tried to set the IP address on the Netgear router to 10.0.0.254 (as this was statically assigned to it on the Comcast router), I got the message "the following address conflicts with an existing subnet".

So now, I'm back to connecting the netgear to the comcast router through its internet/WAN port. I'll try to post some screenshots later, or start a new thread altogether. Also the netgear router has a gateway of 10.1.1.254, now, and PC_02's wifi is able to function.

Edit 01:
Also If set the static/reserved address on the comast router for the netgear router, I don't have to change or re-specify DHCP assigning range correct?

I'll also give comcast a call to get the confirmation.


Edit 02: I contacted a comcast wireless rep and he stated the Netgear router should be connected by internet port of the Netgear Router (NR), to one of the ethernet switch ports of the Comcast router. This seems to make more sense, since regular switch ports aren't meant to interpret IP network packets, for access to WANs.

Since a device can access a WAN it should be able to communicate with a LAN. A device that can communicate by LAN cannot access a WAN by a router.

The comcast rep, was able to direct me how to establish the router with a static IP, and the Comcast Router (CR), was able to load the connected devices page, unlike before, which is good news.

The NR router's IP is 10.0.0.254. It's gateway is 10.1.1.254, while PC_02's IP is 10.1.1.4.

PC 02 was able to ping a computer on a different subnetwork, i.e.: PC 01, connect to CR's gateway: http://i.imgur.com/KJE01Hx.jpg

NR's main config: http://i.imgur.com/7Hw4I4m.png

CR's connected devices: http://i.imgur.com/OZZON5c.jpg ; "Offline Devices" section can be ignored. One of them is the printer, connected to CR directly, and computers on both devices can recognize it. That probably wouldn't be the case though, if it were connected to the NR router.
PC_01 can ping 10.0.0.254 (NR's IP set by CR router), but it won't come up on the browser: http://i.imgur.com/c4nEfcv.jpg

How can I get devices on CR subnetwork 10.0.0.x to recognize devices of 10.1.1.x network?

Updated schematic:


Edit 04: I spent 45 minutes, to initially ask a Comcast wireless specialist rep, the routing protocol of their YN3720 cable modem/router. I also (made the mistake) of telling him I also have my old router connected to it, as their cable modem's wifi isn't functional with my existing PC_02 wifi card.

So then he brought up bridge mode. I told him I read on the internet, that bridge will render the additional (non WAN) ethernet ports, useless. He says needs to make sure and check with his "supervisor". After 3 minutes he tells me not to worry, only the wireless connection of the comcast router will be gone and ALL ethernet ports will still be functional.

So after converting the modem to bridge mode, the computer I'm on (which I've been using to make these forum posts), which is coincidentally connect to Ethernet port 1 of the Comcast Router, has a non-private IP address (i.e. doesn't start with 10.x, 172.x or 192.x) with a 255.255.255.254 subnet (256-254 - 1 broadcast address) = only 1 distributable IP. The buffoon keeps telling me to type in 10.0.0.1 to get to the routers control panel. I tell him that page doesn't load anymore, at all, even on the netgear router's PC_02, and he permits me, to type in the default gateway address I see, when I told him I entered ip config, and there was no 10.0.0.1. Of course, the public IP brings up nothing when I type it in the address bar, but Google and other popular websites still work.

I ask him, can I go ahead and connect the netgear router to the ethernet port 1, he says no, he'll look into problem.

The phone line drops, I stay on the line for 5 minutes, assuming he's resetting my cable modem/router (I use their "phone" service as well).

I go ahead and connect the netgear router to Ethernet port 1 of the comcast router, and wireless computer (PC_02) is able to connect to the WORLD WIDE WEB.

I then call comcast back, and I get a different rep (thankfully). He tries to tell me I should stay in bridge mode since, the routers' wireless frequency will interfere. I simply tell him, I'll use channels, 1, 6, 11 as needed. He complies and unbridges my router.

Thank you comcast for wasting 45 minutes of my life, for a simple question. "What routing protocol does your router use?". Of course I should have just googled this.
No wonder "3-5 years of experience: is needed to get an entry level IT job these days...

I've also decided to set a static IP for the Netgear Router (NR) in comcast's router (CR) control panel, while in Netgear's control panel, set the Netgear's IP, to, "obtain automatically" from ISP, and it retrieves the 10.0.0.254 that I set for it. NR has always been connected to CR's ethernet port 3.
 
Last edited:
sale-70-410-exam    | Exam-200-125-pdf    | we-sale-70-410-exam    | hot-sale-70-410-exam    | Latest-exam-700-603-Dumps    | Dumps-98-363-exams-date    | Certs-200-125-date    | Dumps-300-075-exams-date    | hot-sale-book-C8010-726-book    | Hot-Sale-200-310-Exam    | Exam-Description-200-310-dumps?    | hot-sale-book-200-125-book    | Latest-Updated-300-209-Exam    | Dumps-210-260-exams-date    | Download-200-125-Exam-PDF    | Exam-Description-300-101-dumps    | Certs-300-101-date    | Hot-Sale-300-075-Exam    | Latest-exam-200-125-Dumps    | Exam-Description-200-125-dumps    | Latest-Updated-300-075-Exam    | hot-sale-book-210-260-book    | Dumps-200-901-exams-date    | Certs-200-901-date    | Latest-exam-1Z0-062-Dumps    | Hot-Sale-1Z0-062-Exam    | Certs-CSSLP-date    | 100%-Pass-70-383-Exams    | Latest-JN0-360-real-exam-questions    | 100%-Pass-4A0-100-Real-Exam-Questions    | Dumps-300-135-exams-date    | Passed-200-105-Tech-Exams    | Latest-Updated-200-310-Exam    | Download-300-070-Exam-PDF    | Hot-Sale-JN0-360-Exam    | 100%-Pass-JN0-360-Exams    | 100%-Pass-JN0-360-Real-Exam-Questions    | Dumps-JN0-360-exams-date    | Exam-Description-1Z0-876-dumps    | Latest-exam-1Z0-876-Dumps    | Dumps-HPE0-Y53-exams-date    | 2017-Latest-HPE0-Y53-Exam    | 100%-Pass-HPE0-Y53-Real-Exam-Questions    | Pass-4A0-100-Exam    | Latest-4A0-100-Questions    | Dumps-98-365-exams-date    | 2017-Latest-98-365-Exam    | 100%-Pass-VCS-254-Exams    | 2017-Latest-VCS-273-Exam    | Dumps-200-355-exams-date    | 2017-Latest-300-320-Exam    | Pass-300-101-Exam    | 100%-Pass-300-115-Exams    |
http://www.portvapes.co.uk/    | http://www.portvapes.co.uk/    |