Be aware that COOLMAX rebate offer for their power supplies sold via various internet retails line zipzoomfly.com or newegg.com is a PURE SCAM intended not TO PAY YOU. I bought one of these late last year from zipzoomfly.com and here the problem starts. For first when the e-sellers send you your stuff they hardly ever (not in my case) include original invoice. You will get only packing slip since you can print our own invoice online (what is perfectly understandable). But Coolmax requires the ORIGNAL INVOICE. I had a filling that this is a catch not to pay you, so I emailed zipzoomfly.com and asked for the original invoice to be sent to me. Zipzoomfly.com came up to the task and I received invoice in a few days. Being happy now, I put all documentation and sent it out. two months passed, I checked on my rebate on their site and I see status: ?Rejected. Missing Material? . I have email Coolmax support to ask why, and here is the response:
Dear Valued Customer,
We are sorry to inform you that your rebate was rejected due to the following reason
.Insufficient Documentation. NO CIRCLE DATE ON THE ELIGIBLE INVOICE
We thank you for your understanding.
Well, this is the biggest B.S. I have ever seen made purposely to deny you a payment. First they know that most people will just print the invoice online and they will deny based on this, for second I had only one single purchase on my invoice for only one amount, so what the hell is the problem, they can?t educate people to read English???
actually, is there any layer on the house filling about getting some class action lawsuit going on? I am positive a bunch of other folks got cheated this way too.
And also, I am going to email them back since I think I have a legal case too.
They put 5 required steps on the mail in rebate form. At the first step ONLY they put ** regarding that online sales slips not accepted,
then the rest of the number steps follow and under all 5 bullet points they have this same ** saying ?Failure to submit any of the req?
well, I should assume (isn?t that so) that ** refers to ** which only refers to point 1 of the invoice. Circling the date and price is required by step 3 that is not marked by any **.
I am probably not going to get anyway, but to all you folks lured by the cheap power supply from coolmax, go and by somewhere else.
Dear Valued Customer,
We are sorry to inform you that your rebate was rejected due to the following reason
.Insufficient Documentation. NO CIRCLE DATE ON THE ELIGIBLE INVOICE
We thank you for your understanding.
Well, this is the biggest B.S. I have ever seen made purposely to deny you a payment. First they know that most people will just print the invoice online and they will deny based on this, for second I had only one single purchase on my invoice for only one amount, so what the hell is the problem, they can?t educate people to read English???
actually, is there any layer on the house filling about getting some class action lawsuit going on? I am positive a bunch of other folks got cheated this way too.
And also, I am going to email them back since I think I have a legal case too.
They put 5 required steps on the mail in rebate form. At the first step ONLY they put ** regarding that online sales slips not accepted,
then the rest of the number steps follow and under all 5 bullet points they have this same ** saying ?Failure to submit any of the req?
well, I should assume (isn?t that so) that ** refers to ** which only refers to point 1 of the invoice. Circling the date and price is required by step 3 that is not marked by any **.
I am probably not going to get anyway, but to all you folks lured by the cheap power supply from coolmax, go and by somewhere else.