Just a quick rant about my continuing experience with corsairs "support" for their peripherals, just give you guys a "buyer beware" heads up.
*edit* here's my new video describing my process with Corsair, it contains the most detail - https://www.youtube.com/watch?v=pUhRpIJThWY
I bought the Corsair K70 keyboard in the UK, it comes at a £120 premium ($192 USD), it has individually lit LED keys which it turns out can just individually die, and it seems like this is quite a common problem judging by both the number of complaints their tech support forums have and the number of individuals who are on their 2nd or 3rd RMA to get a working product.
So I open an RMA thinking, Corsair are good right? They have a reputation, they'll deal with this swiftly and fairly. Nope.
11 days in and I've FINALLY managed to get an RMA address, what do I find. I have to ship the defective keyboard back internationally to the Netherlands! On my dime. WHAT THE HELL CORSAIR ?!
Yep on top of a £120 premium for a keyboard, it's going to cost me god knows how much to ship their defective product back to them overseas before they'll ship me a new one. Pushing the cost of a £120 keyboard up to something even more ridiculous.
My advice is to avoid them, I've been building systems for over 18 years now and never had such bad support for premium products like this, what a total slap in the face. Maybe if they couriered it back to their RMA department on their dime they'd actually have an incentive to make a product that lasts more than a few weeks.
*edit* here's my new video describing my process with Corsair, it contains the most detail - https://www.youtube.com/watch?v=pUhRpIJThWY
I bought the Corsair K70 keyboard in the UK, it comes at a £120 premium ($192 USD), it has individually lit LED keys which it turns out can just individually die, and it seems like this is quite a common problem judging by both the number of complaints their tech support forums have and the number of individuals who are on their 2nd or 3rd RMA to get a working product.
So I open an RMA thinking, Corsair are good right? They have a reputation, they'll deal with this swiftly and fairly. Nope.
11 days in and I've FINALLY managed to get an RMA address, what do I find. I have to ship the defective keyboard back internationally to the Netherlands! On my dime. WHAT THE HELL CORSAIR ?!
Yep on top of a £120 premium for a keyboard, it's going to cost me god knows how much to ship their defective product back to them overseas before they'll ship me a new one. Pushing the cost of a £120 keyboard up to something even more ridiculous.
My advice is to avoid them, I've been building systems for over 18 years now and never had such bad support for premium products like this, what a total slap in the face. Maybe if they couriered it back to their RMA department on their dime they'd actually have an incentive to make a product that lasts more than a few weeks.
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