Costco Check Out Error

Baked

Lifer
Dec 28, 2004
36,052
17
81
So I went to Costco today to buy some breakroom chairs for the employees. These are the LifeTime brand hard plastic/metal chairs which are suppose to be pretty tough. Well, some of my more well rounded employees managed to crack 2 of them, so I had buy some new ones.

Anyway, I had 3 of these chairs in my basket during check out and didn't realize the cashier only rung me up for 2 until I got back to the business and looked at the receipt. I'm gonna let customer service know next time I go to Costco (I go weekly for supplies).

What would you do in this situation?
 

Leros

Lifer
Jul 11, 2004
21,867
7
81
So I went to Costco today to buy some breakroom chairs for the employees. These are the LifeTime brand hard plastic/metal chairs which are suppose to be pretty tough. Well, some of my more well rounded employees managed to crack 2 of them, so I had buy some new ones.

Anyway, I had 3 of these chairs in my basket during check out and didn't realize the cashier only rung me up for 2 until I got back to the business and looked at the receipt. I'm gonna let customer service know next time I go to Costco (I go weekly for supplies).

What would you do in this situation?

I've been burned in this situation before. I accidently left a major chain store without paying for an item. I went back inside to pay for it and was treated like a criminal.

I explained my situation to the guy at the door when I walked back inside (since I was walking back in with an item). Well.... long story short: security got called, I got dragged into some office, the cops got called, and I got banned from the store. I could go into more detail, but I've told the story more times than I'd care to.
 

ManBearPig

Diamond Member
Sep 5, 2000
9,173
6
81
I've been burned in this situation before. I accidently left a major chain store without paying for an item. I went back inside to pay for it and was treated like a criminal.

I explained my situation to the guy at the door when I walked back inside (since I was walking back in with an item). Well.... long story short: security got called, I got dragged into some office, the cops got called, and I got banned from the store. I could go into more detail, but I've told the story more times than I'd care to.

Are you kidding? Thats really ridiculous, sorry man. Todays society doesnt believe good people exist i guess.
 

brblx

Diamond Member
Mar 23, 2009
5,499
2
0
let it go.

i went to home depot once and the idiot rang up a stack of stuff as one item.

what the fuck do i care? it's more of a hassle to be the 'good samaritan,' and if they paid their employees more than minimum wage, this shit might not happen. fuck 'em.
 

Pardus

Diamond Member
Jun 29, 2000
8,197
21
81
let it go.

i went to home depot once and the idiot rang up a stack of stuff as one item.

what the fuck do i care? it's more of a hassle to be the 'good samaritan,' and if they paid their employees more than minimum wage, this shit might not happen. fuck 'em.

Was at McDonald's the other day, order came to $14.55, i give the clerk a $20.00 bill, she gives me back $10.45. Not paying any attention, i go sit down and eat my food. After i realize she gave me back to much money, i go back to the cashier and try to explain. The manager comes over, looks at the receipt with the clerk.. they both look baffled. She opens the cash draw and hands me another $10.00 bill. At this point, i said fuck it, finished my meal and left.
 

DCal430

Diamond Member
Feb 12, 2011
6,020
9
81
Was at McDonald's the other day, order came to $14.55, i give the clerk a $20.00 bill, she gives me back $10.45. Not paying any attention, i go sit down and eat my food. After i realize she gave me back to much money, i go back to the cashier and try to explain. The manager comes over, looks at the receipt with the clerk.. they both look baffled. She opens the cash draw and hands me another $10.00 bill. At this point, i said fuck it, finished my meal and left.

hahahaha
 

brblx

Diamond Member
Mar 23, 2009
5,499
2
0
reminds me of the friends episode where phoebe gets extra money out of the ATM, and every time she gives it back, the bank apologizes and gives her more money.
 

Tsavo

Platinum Member
Sep 29, 2009
2,645
37
91
let it go.

i went to home depot once and the idiot rang up a stack of stuff as one item.

what the fuck do i care? it's more of a hassle to be the 'good samaritan,' and if they paid their employees more than minimum wage, this shit might not happen. fuck 'em.

Eh, not much hassle. I bought a small camper fridge at Wal Mart. Got it home, opened it up and there was an slr camera and a Garmin GPS inside the fridge. I took the whole lot back and the store manager gave me a $25 coupon or something and bought me lunch.

Turned out that a few of the night staff had been stealing the shit of of Wal Mart by packing expensive items into other boxes, then their friends would come in the next morning and buy whatever the Wal Mart worker planted stolen stuff into. They also did the UPC sticker scam which is what got them into the most trouble.
 

Baked

Lifer
Dec 28, 2004
36,052
17
81
I think I'll just return one of the chairs to Costco next time I'm there. Don't need 4 chairs anyway.
 

Angry Irishman

Golden Member
Jan 25, 2010
1,883
1
81
DO the right thing and take back the chair. Call them and explain the situation...get a managers name. Chances are they'll just tell you to keep it. It sounds like you frequent the store anyway; the worst that can happen is they'll politely ask you to return it upon your next visit.

Why is doing the right thing even a question anymore. I'm disappointed at the number of folks who are basically saying fuck it just keep property you didn't pay for...not my problem.
 

Perknose

Forum Director & Omnipotent Overlord
Forum Director
Oct 9, 1999
46,713
10,213
146
Well.... long story short: security got called, I got dragged into some office, the cops got called, and I got banned from the store. I could go into more detail, but I've told the story more times than I'd care to.

One crucial question: Were you wearing pants at the time of this incident?
 
Last edited:

brblx

Diamond Member
Mar 23, 2009
5,499
2
0
Why is doing the right thing even a question anymore. I'm disappointed at the number of folks who are basically saying fuck it just keep property you didn't pay for...not my problem.

corporate douchebaggery = not my problem.
 

Angry Irishman

Golden Member
Jan 25, 2010
1,883
1
81
corporate douchebaggery = not my problem.

Well I see where you're coming from but this has nothing to do with the corporate offices of Costco.

This has everything to do with making a pretty clear decision to do what's right and return something that doesn't belong to him as he did not pay for it.

"Not my problem" is part of the decline of America and humans in general. If you pass an elderly person that has fallen down do you say...not my problem, they can just lie there. The morale principals are the same.
 

Tsavo

Platinum Member
Sep 29, 2009
2,645
37
91
reminds me of the friends episode where phoebe gets extra money out of the ATM, and every time she gives it back, the bank apologizes and gives her more money.

I pulled into Lowe's one day because they had the nearest ATM and I didn't want to drive all over hell's half acre just to get lunch money.

I tried to stick my card into the ATM, but it wouldn't go into the slot. I was exasperated at this point because the delay of finding another ATM meant that I'd be eating McDonald's for lunch.

Then I looked at the screen. It had the bit about, "Would you like to make another transaction?" on the screen. I just shook my head as I backed out of the various options until the ATM spit the card out. I looked at the name on the card, and it was my idiot coworker's idiot brother's card. I was walking up to the customer service desk, whereupon I saw idiot brother flailing his arms around in a panic because he lost his card. I placed it in front of him, shaking my head and walking off without saying a word.

The worst thing about it was that his brother never let me hear the end of me being Mr. Honest ATM Guy. I never escaped this, even on the last day of work. I turned my security badge in to him (he was the security guy), and he shouted out to me, as I was walking out of the building for the last time, "Goodbye, Honest ATM Guy!"

I could have choked the utter living shit out of him every time he said it, and the last time he did say it nearly put me in prison for the rest of my life.

Stupid people make it really hard for me to maintain a firm hold upon my honesty.

Case in point. I went in to a newly opened branch of my credit union to cash a check. I signed it, handed it to the cashier who began putting hundreds down on the remaining fifty instead of tens. I tried to stop her, but she kept plopping down hundreds as if they were free.

I told her, "Miss, you've been putting hundreds in the stack instead of tens, you need to recount and subtract whatever you overpaid me." I tapped on my check with my left finger and the the large stack of $100 bills for effect.

So, she did what any intelligent human would do, and pushed my check back across the table, then set about counting the stack of bills without any reference number in mind. Then when she was done, she slid both my check and the stack of money across the counter and told me to have a nice day.

I manged to grab the attention of her manager who had the whole mess sorted in 10 seconds and had me on my way, $1250 lighter than what the teller was going to give me for free. She didn't get it, even after I explained her error to her.
 

brblx

Diamond Member
Mar 23, 2009
5,499
2
0
Well I see where you're coming from but this has nothing to do with the corporate offices of Costco.

This has everything to do with making a pretty clear decision to do what's right and return something that doesn't belong to him as he did not pay for it.

"Not my problem" is part of the decline of America and humans in general. If you pass an elderly person that has fallen down do you say...not my problem, they can just lie there. The morale principals are the same.

yesterday i found a discarded purse in the woods, and dug a USB flashdrive out of the mud.

after getting it working, i found tax returns and business information on it. i contacted a winery in california and their distributor in my town to try and get in touch with the owner (which i did).

am i trying to tell you what an awesome person i am? no, i'm saying it doesn't take an evil person to say FUCK BLOATED CORPORATIONS AND THEIR MINIMUM WAGE INDENTURED SERVANTS.

clear?
 

Tsavo

Platinum Member
Sep 29, 2009
2,645
37
91
yesterday i found a discarded purse in the woods, and dug a USB flashdrive out of the mud.

after getting it working, i found tax returns and business information on it. i contacted a winery in california and their distributor in my town to try and get in touch with the owner (which i did).

am i trying to tell you what an awesome person i am? no, i'm saying it doesn't take an evil person to say FUCK BLOATED CORPORATIONS AND THEIR MINIMUM WAGE INDENTURED SERVANTS.

clear?

I planted that purse and USB drive there. The USB device had a keylogger on it that installed itself when you plugged it in.

Thanks for the free Lexus.

edit: and thanks for the free 5 cases of Petrus. You have killer credit.

()
 

Angry Irishman

Golden Member
Jan 25, 2010
1,883
1
81
yesterday i found a discarded purse in the woods, and dug a USB flashdrive out of the mud.

after getting it working, i found tax returns and business information on it. i contacted a winery in california and their distributor in my town to try and get in touch with the owner (which i did).

am i trying to tell you what an awesome person i am? no, i'm saying it doesn't take an evil person to say FUCK BLOATED CORPORATIONS AND THEIR MINIMUM WAGE INDENTURED SERVANTS.

clear?

Not really clear, although I'm glad you did the right thing. ()

BTW, Corporations have been around for a very long time and have employed many people. I'd rather have indentured servants than welfare collectors. Also, returning something that doesn't belong to you has nothing to do with said bloated corporations or their "servants".
 

randomrogue

Diamond Member
Jan 15, 2011
5,449
0
0
I would return it. I have never had an issue. Especially with Costco where you would be coming in another door.

At one of my first jobs a customer left her wallet on the counter. This isn't exactly that uncommon believe it or not so what I generally did was open it up, find an ID and phone number, call them, and all is well. Well this time I opened it up and it was jammed full of $100 bills. They were in every pocket plus loose. I'd guess $3000. Maybe more since I didn't count. Well I pull out her ID and am searching for a phone number when my manager comes up and asks me what I'm doing. I explain and she says "I'll take care of it". Whatever. Next day I ask her if she got the wallet back to it's owner and I could tell by the look on her face, the delay, and the answer that she stole the whole thing.
 

Doppel

Lifer
Feb 5, 2011
13,306
3
0
The truth: say nothing. if I had seen it at time of checkout I would have brought it up, and have in the past, to pay for the full count of items. But in the future I wouldn't bother, it's too much hassle for all involved over the cost of a chair.
 

alkemyst

No Lifer
Feb 13, 2001
83,769
19
81
I've been burned in this situation before. I accidently left a major chain store without paying for an item. I went back inside to pay for it and was treated like a criminal.

I explained my situation to the guy at the door when I walked back inside (since I was walking back in with an item). Well.... long story short: security got called, I got dragged into some office, the cops got called, and I got banned from the store. I could go into more detail, but I've told the story more times than I'd care to.

QFT, I'd still go back and pay...not necessarily a special trip, but next time I am there.

I tried to pay for a tie that I only walked out with 2 mins prior (I had bought a ton of clothes), they didn't want to let me back in with it. The security idiot I think spoke english as a fifth language. Anyway...for all my trouble the guy that originally checked me out took care of me and then the next time I was in.
 

slag

Lifer
Dec 14, 2000
10,473
81
101
Had something similar happen recently. I went to famous footwear and bought a pair of Doc Martens. They had to ship them to my house, so they went through the hoopla, etc. As I was signing the receipt, I noticed they had overcharged me $10.00 for the shoes. I showed the guy and he acknowledged the error. He then cancelled the transaction, rang it up correctly, and I was on my way.

Lo and behold 4 days later, I get two sets of shoes in the mail with only one charge on my card. Knowing how my store handles things, it would be too much of a hassle to return them and try to explain what happened rather than keep them.
 

amdhunter

Lifer
May 19, 2003
23,332
249
106
I've been burned in this situation before. I accidently left a major chain store without paying for an item. I went back inside to pay for it and was treated like a criminal.

I explained my situation to the guy at the door when I walked back inside (since I was walking back in with an item). Well.... long story short: security got called, I got dragged into some office, the cops got called, and I got banned from the store. I could go into more detail, but I've told the story more times than I'd care to.

lolol, I walked out of a Circuit City in Queens with a 42" 1080p Plasma when I paid for a 32" 720p LCD set. I honestly didn't notice until we got to my sisters house and said damn that box is big for a 32".

Kept the shit, not our fault that the person who loaded the TV into my bro-in-laws SUV made a mistake.
 

alkemyst

No Lifer
Feb 13, 2001
83,769
19
81
lolol, I walked out of a Circuit City in Queens with a 42" 1080p Plasma when I paid for a 32" 720p LCD set. I honestly didn't notice until we got to my sisters house and said damn that box is big for a 32".

Kept the shit, not our fault that the person who loaded the TV into my bro-in-laws SUV made a mistake.

They were simply afraid you make a class action suit against them, so they gave you an upgrade.
 
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